Gorgias vs Kustomer
Kustomer scores 8.1 to Gorgias's 7.6 among the helpdesks we rate, and is the better pick for 1 of the 4 kinds of buyer below.
Kustomer wins, 8.1 to 7.6
Kustomer's pricing is not published; we could not find a monthly price on its site, only a custom quote. Gorgias is public and starts at $10 a month for 50 tickets. Kustomer bundles its AI, Concierge and Architect, into the package price with no separate usage charge; Gorgias bills AI resolutions on top of the plan. Gorgias also gives more ways to reach its own support, email, chat and community, where Kustomer publishes only email.
Pick Gorgias if you want a published starting price and more support channels.
Pick Kustomer if AI included in one package price appeals to you.
Best for
Who each one suits, decided on the criteria that matter to that buyer and the checked facts where the two differ.
- Free plan: Gorgias no, Kustomer not published
- Free trial: Gorgias 30 days, Kustomer not published
- Languages the AI answers in: Gorgias 80 languages, Kustomer not published
- What the AI learns from: Website, help_center, files against Help_center
- AI included in the price: Included against Per_resolution
- Channels it works in: Gorgias Email, live_chat, voice, sms, whatsapp, messenger, instagram, Kustomer Email, live_chat, sms, voice, whatsapp, instagram
- Choice of data region: Us, eu, in against Us, eu
- ISO 27001: Kustomer yes, Gorgias does not say
How they score
Both are scored the same way, against the other helpdesks we rate, from facts on each vendor's own pages. Kustomer leads on 3 of 7 criteria.
Where they differ
Every point where the two vendors' published facts disagree, with a link to where each fact was read. "Not published" means the vendor does not say either way.
Published by only one of them
Where they match (10)
Pricing, plan by plan
Every plan each vendor publishes, monthly and yearly where both are offered.
Gorgias
Kustomer
Kustomer does not publish a plan list we could read.
For everything else about each tool, read the full Gorgias review and Kustomer review.
Gorgias vs Kustomer: common questions
Which is better, Gorgias or Kustomer?
Kustomer scores 8.1 and Gorgias 7.6 out of 10 among the helpdesks we rate. Kustomer is ahead on aI that answers your customers, pricing and security and privacy. Gorgias is ahead on support and branding.
Is Gorgias or Kustomer cheaper?
Gorgias's cheapest paid plan is $10/mo and Kustomer's is Custom — contact sales. Compare what each plan includes below before going on price alone.
