Kustomer vs Zendesk
Zendesk scores 8.4 to Kustomer's 8.1 among the helpdesks we rate, and is the better pick for 2 of the 4 kinds of buyer below.
Zendesk wins, 8.4 to 8.1
Kustomer does not publish a monthly price; only a custom quote is available, while Zendesk's cheapest plan is public at $25 a month per agent. Kustomer bundles its AI, Concierge, Architect and Envoy, into the package with no separate usage charge; Zendesk bills AI usage per resolution from an allowance. Kustomer's audit log is not gated to a specific plan; Zendesk restricts its audit log to Enterprise. Zendesk covers more data regions, five against Kustomer's three.
Pick Kustomer if you want AI included and an audit log on every plan.
Pick Zendesk if you want a published starting price and more data regions.
Best for
Who each one suits, decided on the criteria that matter to that buyer and the checked facts where the two differ.
- Free plan: Kustomer not published, Zendesk no
- Free trial: Kustomer not published, Zendesk 14 days
- What the AI learns from: Help_center, website, notion, google_drive against Help_center
- But Kustomer leads on aI included in the price: Included against Per_resolution
- Channels it works in: Email, live_chat, voice, whatsapp, instagram, messenger, sms, slack against Email, live_chat, sms, voice, whatsapp, instagram
- Choice of data region: Kustomer Us, eu, in, Zendesk Us, eu, uk, jp, au
- Does not train AI on your data: Kustomer not published, Zendesk no
How they score
Both are scored the same way, against the other helpdesks we rate, from facts on each vendor's own pages. Zendesk leads on 3 of 7 criteria.
Where they differ
Every point where the two vendors' published facts disagree, with a link to where each fact was read. "Not published" means the vendor does not say either way.
Published by only one of them
Where they match (10)
Pricing, plan by plan
Every plan each vendor publishes, monthly and yearly where both are offered.
Kustomer
Kustomer does not publish a plan list we could read.
Zendesk
For everything else about each tool, read the full Kustomer review and Zendesk review.
Kustomer vs Zendesk: common questions
Which is better, Kustomer or Zendesk?
Zendesk scores 8.4 and Kustomer 8.1 out of 10 among the helpdesks we rate. Zendesk is ahead on aI that answers your customers, channels and support and branding. Kustomer is ahead on pricing and security and privacy.
Is Kustomer or Zendesk cheaper?
Kustomer's cheapest paid plan is Custom — contact sales and Zendesk's is $25/mo. Compare what each plan includes below before going on price alone.
