Head-to-head · facts checked 13 Sept 2026
Fin vs Zendesk
Fin uniquely has 6 features · Zendesk uniquely has 6 features.
The verdict
Fin or Zendesk?
Section 01
Pricing, plan by plan
Every plan each vendor publishes, monthly and yearly where both are offered.
Fin
Fin with your current helpdesk
$0.99 per outcome
50 outcomes/month minimum; works with Salesforce, HubSpot, Freshdesk and more; set up in under an hour
Fin with Intercom helpdesk
From $0.99 per outcome + $19 per helpdesk seat/mo
Complete AI + human agent solution; includes configurable inbox, ticketing, workflows, help center, and outbound suite
Pro Add-on
$99 per 1,000 conversations/mo
AI-powered analytics add-on: CX Score, AI Topics, Trends, AI Recommendations, Monitors, Custom AI Scorecards
Copilot Add-on
$35 per user/mo
AI assistant for human agents: instant advice, onboarding, AI translations, faster resolution
Zendesk
Support Team
$25/agent/mo · $228/agent/yr
Core support essentials: email, ticketing, routing, analytics dashboards
Suite Team
$69/agent/mo · $660/agent/yr
Adds AI Agents, Knowledge Base, Action Builder, omnichannel, messaging, telephony
Suite Professional
$149/agent/mo · $1,380/agent/yr
Adds Admin Copilot, App Builder, Writing Tools, Quick Reports, skills-based routing, IVR phone tree
Suite Enterprise + Copilot
Custom
Advanced security, governance, Intelligent Triage, Auto Assist, Generative AI for Voice, approval workflows, sandbox, custom agent roles
For everything else about each tool, read the full Fin review and Zendesk review.
Side by side
| Company | ||
| Founded | 2011 | 2007 |
| HQ | San Francisco, USA | San Francisco, USA |
| AI model | Apex 1.0 and Apex Flash (proprietary, custom-trained on customer experience interactions) | Proprietary (Zendesk AI + Forethought) |
| User base | 12,000+ customers | 4,086+ reviews on Capterra |
| Platforms | Web, Voice, Chat, Email, SMS, WhatsApp, Slack, Instagram, Facebook Messenger, API | Web, iOS, Android, API |
| Languages | Dozens of languages with real-time translation | 80+ |
| Pricing | ||
| Pricing model | Usage-based | Subscription |
| Free plan | No | No |
| Free trial | Yes | Yes — 14 days |
| Starting price | $0.99/outcome | $25/mo |
| Enterprise | Custom — contact sales | Custom (Talk to Sales) |
| All plans | Fin with your current helpdesk — $0.99 per outcome Fin with Intercom helpdesk — From $0.99 per outcome + $19 per helpdesk seat/mo Pro Add-on — $99 per 1,000 conversations/mo Copilot Add-on — $35 per user/mo | Support Team — $25/agent/mo Suite Team — $69/agent/mo Suite Professional — $149/agent/mo Suite Enterprise + Copilot — Custom |
| Positioning | ||
| Best for | Mid-market and enterprise businesses seeking an AI agent to automate customer service across multiple channels and helpdesks | Teams needing AI-powered customer support and ticketing |
| Differentiator | Fin uses proprietary Apex AI models custom-trained on billions of customer experience interactions, achieving an industry-leading average 76% resolution rate across 12,000+ customers with outcome-based pricing so you only pay when issues are truly resolved. | Zendesk combines a self-improving Resolution Learning Loop with Forethought AI agents that work across any platform without migration, delivering up to 80% automation while continuously learning from every resolved interaction. |
| Competitors | Zendesk AI, Freshdesk Freddy AI, Salesforce Einstein, Intercom (standalone), Ada, Tidio | Intercom, Freshdesk, Salesforce Service Cloud, HubSpot Service Hub, Zoho Desk |
| Features | ||
| AI Agents | — | ✓ |
| AI Copilot for Agents | ✓ | — |
| Admin Copilot | — | ✓ |
| Email & Ticketing | ✓ | — |
| Generative AI for Voice | — | ✓ |
| Ivr Phone Tree | — | ✓ |
| Knowledge Base | — | ✓ |
| Live Chat Support | ✓ | — |
| Omnichannel Routing | — | ✓ |
| Proactive Outbound Suite | ✓ | — |
| Whatsapp & Sms | ✓ | — |
| Workflow Automations | ✓ | — |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | ✓ |
| Sentiment Analysis | ✓ | ✓ |
| Sla Management | ✓ | ✓ |
| Ticket Management | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | ✓ | ✓ |
| Key Integrations | Salesforce, HubSpot, Freshdesk, Intercom, Shopify, Slack, WhatsApp, SMS, Instagram, Facebook Messenger, Okta, Azure AD, OneLogin, MCP | Salesforce, HubSpot, Slack, Shopify, Zapier, Jira, Zoom, Microsoft Teams, Google Analytics, Magento, 1,000+ apps in marketplace |
| Salesforce | ✓ | ✓ |
| Shopify | ✓ | ✓ |
| Slack | ✓ | ✓ |
| Zapier | ✓ | ✓ |
Section 02
Fin vs Zendesk: common questions
Is Fin or Zendesk cheaper?
Fin's cheapest paid plan is $0.99/outcome and Zendesk's is $25/mo. Compare what each plan includes below before going on price alone.
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