eDesk vs Gorgias
eDesk uniquely has 6 features · Gorgias uniquely has 6 features.
| eDesk | Gorgias | |
|---|---|---|
| Company | ||
| Founded | 2012 | 2015 |
| HQ | Dublin, Ireland | San Francisco, USA |
| AI model | OpenAI GPT models combined with eDesk's own e-commerce-specific data, classifications, and workflow controls | OpenAI (direct partnership, fine-tuned for ecommerce) |
| User base | 5,000+ eCommerce sellers | 17,000+ ecommerce brands |
| Platforms | Web | Web, iOS, Android, Chrome Extension |
| Languages | 6+ (English, French, German, Italian, Spanish, with AI auto-translation for any language) | Multiple — 30+ languages supported |
| Pricing | ||
| Pricing model | Subscription | Usage-based |
| Free plan | No | No |
| Free trial | Yes | Yes |
| Starting price | $49/mo | $10/mo |
| Enterprise | Tailored pricing | $900/mo |
| Refund policy | No refunds for cancellations or downgrades; account remains active until next payment date | — |
| All plans | Essential$49/agent/moGrowth$115/agent/moProfessional$149/agent/moEnterpriseCustomAI Assist (add-on)$30/agent/moTranslate (add-on)$19/agent/moFeedback (add-on)$99/account/mo | Starter$10/moStarter (with ai agent)$40/moBasic$60/moBasic (with ai agent)$90/moPro$360/moPro (with ai agent)$550/moAdvanced$900/moAdvanced (with ai agent)$1,430/moEnterpriseCustom |
| Positioning | ||
| Best for | E-commerce and marketplace support teams | E-commerce brands scaling customer support |
| Differentiator | eDesk is purpose-built for eCommerce with native integrations across 300+ marketplaces and platforms, combining a centralized smart inbox with AI Agent that automates up to 65% of support tickets and includes pre-sales revenue conversion tools. | The only helpdesk natively built into Shopify with a unified AI Agent that handles pre-sale to post-sale conversations, automates 60% of support, and directly drives measurable revenue through upsells and guided shopping. |
| Competitors | Gorgias, Zendesk, Freshdesk, ChannelReply, Dixa, Front | Zendesk, Kustomer, Gladly, Intercom, Re:Amaze, Richpanel, Zowie, Siena, Yuma, Ada |
| Features | ||
| AI Agent | — | ✓ |
| Csat Surveys | ✓ | — |
| Helpdesk | — | ✓ |
| Live Chat | ✓ | — |
| Multi Brand Workflows | ✓ | — |
| No Credit Card for Trial | — | ✓ |
| Per Ticket Overage Pricing | — | ✓ |
| Performance Reporting | ✓ | — |
| Rule Based Automations | ✓ | — |
| Social Messaging | ✓ | — |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | ✓ |
| Sentiment Analysis | ✓ | ✓ |
| Sla Management | ✓ | ✓ |
| Ticket Management | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Key Integrations | Amazon, eBay, Shopify, 300+ eCommerce platforms and marketplaces, social messaging channels, Google, Trustpilot | Shopify, WooCommerce, BigCommerce, Magento, PrestaShop, Klaviyo, Recharge, Yotpo, Instagram, Facebook, WhatsApp, SMS, Voice, OpenAI |
| Shopify | ✓ | ✓ |
| Slack | — | ✓ |
| Zapier | — | ✓ |