eDesk vs Zendesk
Zendesk scores 8.4 to eDesk's 5.9 among the helpdesks we rate, and is the better pick for 4 of the 4 kinds of buyer below.
Zendesk wins, 8.4 to 5.9
Zendesk's cheapest plan costs $25 a month per agent against eDesk's $49, and Zendesk holds SOC 2, HIPAA and ISO 27001 certifications that eDesk has none of. Zendesk also reaches Slack and SMS among its channels; eDesk's channel list stops at email, live chat, WhatsApp, Instagram, Messenger and voice. Both give a 14 day free trial. eDesk does publish its AI Agent's per-outcome price, $0.99 a resolution, where Zendesk's AI pricing is not stated.
Pick eDesk if you want to see exactly what AI resolutions cost.
Pick Zendesk if certifications and more channels matter to you.
Best for
Who each one suits, decided on the criteria that matter to that buyer and the checked facts where the two differ.
- Monthly price, cheapest paid plan: $25 against $49
- What the AI learns from: Help_center, website, notion, google_drive against Website, help_center, files
- Channels it works in: Email, live_chat, voice, whatsapp, instagram, messenger, sms, slack against Email, live_chat, whatsapp, instagram, messenger, voice
- SOC 2: Zendesk yes, eDesk no
- HIPAA: Zendesk yes, eDesk no
- ISO 27001: Zendesk yes, eDesk no
How they score
Both are scored the same way, against the other helpdesks we rate, from facts on each vendor's own pages. Zendesk leads on 6 of 7 criteria.
Where they differ
Every point where the two vendors' published facts disagree, with a link to where each fact was read. "Not published" means the vendor does not say either way.
Published by only one of them
Where they match (8)
Pricing, plan by plan
Every plan each vendor publishes, monthly and yearly where both are offered.
eDesk
Zendesk
For everything else about each tool, read the full eDesk review and Zendesk review.
eDesk vs Zendesk: common questions
Which is better, eDesk or Zendesk?
Zendesk scores 8.4 and eDesk 5.9 out of 10 among the helpdesks we rate. Zendesk is ahead on aI that answers your customers, pricing, channels, security and privacy, integrations and support and branding.
Is eDesk or Zendesk cheaper?
eDesk's cheapest paid plan is $49/mo and Zendesk's is $25/mo. Compare what each plan includes below before going on price alone.
Do eDesk and Zendesk have a free plan?
Neither has a free plan.
What can Zendesk do that eDesk cannot?
On the facts both vendors publish: sOC 2, hIPAA, iSO 27001 and audit log.
