CoSupport AI vs Tidio
Tidio uniquely has 16 features · CoSupport AI uniquely has 6 features.
| CoSupport AI | Tidio | |
|---|---|---|
| Company | ||
| Founded | 2020 | 2013 |
| HQ | — | San Francisco, USA |
| AI model | Proprietary (USPTO-patented architecture US11823031B1) | Lyro (Proprietary, built on Claude/OpenAI foundation) |
| User base | 300+ brands | 300K+ |
| Platforms | Email, Chat, Apps, Social, Voice | Web, iOS, Android, Windows, Mac, Chrome |
| Languages | 40+ | 25+ |
| Pricing | ||
| Pricing model | Usage-based | Freemium |
| Free plan | No — 30-day free pilot with 1,000 free AI responses, not a permanent free tier | No |
| Free trial | Yes — 30-day pilot (1,000 free responses, no charge) | Yes |
| Starting price | $0.04/response | $29/mo |
| Enterprise | Custom — enterprise/custom volume pricing available on request | Contact for pricing |
| Refund policy | Full refund if AI does not hit 60% resolution rate by day 60 of service | — |
| All plans | Resolution-Basedfrom $0.19 per resolved ticket usageServer-Basedfrom $99/moResponse-Basedfrom $0.04 per response usage | Starter$29/moGrowth$59/moPlus$300/mo usagePremiumCustom |
| Positioning | ||
| Best for | High-volume customer support teams seeking AI-resolved ticket automation | Small to mid-sized businesses needing live chat with AI automation |
| Differentiator | Three pricing models: resolution-based (pay per resolved ticket), server-based (flat monthly fee), and response-based (pay per AI reply); voice AI agent documented in legal terms powered by ElevenLabs | Combines live chat, AI agent (Lyro), and proactive flow automation in one platform with transparent usage-based pricing |
| Competitors | Intercom Fin, Zendesk AI, Freshdesk Freddy AI, Tidio, Forethought | Intercom, Zendesk, Gorgias, LiveChat, Freshdesk |
| Features | ||
| AI Agent Conversations | — | ✓ |
| AI Chatbot (Lyro) | — | ✓ |
| Advanced Analytics | — | ✓ |
| Annual Billing Discount | — | ✓ |
| Automatic Chat Assignment | — | ✓ |
| Live Chat | — | ✓ |
| Live Chat & Ticketing | — | ✓ |
| Live Typing Preview | — | ✓ |
| Macros | — | ✓ |
| Proactive Chat Flows | — | ✓ |
| Resolution Based Pricing | ✓ | — |
| Response Based Pricing | ✓ | — |
| Server Based Pricing | ✓ | — |
| Ticketing System | — | ✓ |
| Unlimited AI Responses (Server Plan) | ✓ | — |
| Usage Based Pricing Calculator | — | ✓ |
| Voice AI Agent | ✓ | — |
| Volume Discounts | ✓ | — |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | ✓ |
| Sla Management | — | ✓ |
| Ticket Management | ✓ | ✓ |
| White Label | — | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | — | ✓ |
| Key Integrations | Zendesk, Freshdesk, Zoho Desk, Intercom, Salesforce, Shopify, Slack | Shopify, Salesforce, Zendesk, HubSpot, Messenger, Instagram, WhatsApp, Email, WordPress, Magento, Squarespace, Zapier, and 120+ total integrations |
| Salesforce | ✓ | ✓ |
| Shopify | ✓ | ✓ |
| Slack | ✓ | ✓ |
| Zapier | — | ✓ |