Head-to-head · facts checked 26 Sept 2026
CoSupport AI vs Tidio
Tidio uniquely has 15 features · CoSupport AI uniquely has 6 features.
From
$0.04/response
Free plan
No
The verdict
CoSupport AI or Tidio?
Section 01
Pricing, plan by plan
Every plan each vendor publishes, monthly and yearly where both are offered.
CoSupport AI
Resolution-Based
From $0.19 per resolved ticket
Pay only for tickets AI resolves; unsolved tickets cost nothing; fee drops at higher volume
Server-Based
From $99/mo
Unlimited AI responses, flat monthly fee priced to ticket volume; best for high, steady volume
Response-Based
From $0.04 per response
Pay per AI-generated reply; fee drops at higher volume; best for variable or low volume
Tidio
Starter
$29/mo · $290/yr
100 Billable conversations, 50 Lyro AI Agent conversations (one-off)
Growth
$59/mo · $590/yr
From 250 Billable conversations, includes advanced analytics and automation
Plus
$300/mo · $3,600/yr
Custom Billable conversations, + monthly usage, premium support and dedicated success manager
Premium
Custom
Custom Billable conversations, guaranteed 50% Lyro AI resolution rate, managed service
For everything else about each tool, read the full CoSupport AI review and Tidio review.
Side by side
| Company | ||
| Founded | 2020 | 2013 |
| HQ | — | San Francisco, USA |
| AI model | Proprietary (USPTO-patented architecture US11823031B1) | Lyro (Proprietary, built on Claude/OpenAI foundation) |
| User base | 300+ brands | 300K+ |
| Platforms | Email, Chat, Apps, Social, Voice | Web, iOS, Android, Windows, Mac, Chrome |
| Languages | 40+ | 25+ |
| Pricing | ||
| Pricing model | Usage-based | Freemium |
| Free plan | No, 30-day free pilot with 1,000 free AI responses, not a permanent free tier | Yes |
| Free trial | Yes — 30-day pilot (1,000 free responses, no charge) | Yes |
| Starting price | $0.04/response | $29/mo |
| Enterprise | Custom — enterprise/custom volume pricing available on request | Contact for pricing |
| Refund policy | Full refund if AI does not hit 60% resolution rate by day 60 of service | — |
| All plans | Resolution-Based — From $0.19 per resolved ticket Server-Based — From $99/mo Response-Based — From $0.04 per response | Starter — $29/mo Growth — $59/mo Plus — $300/mo Premium — Custom |
| Positioning | ||
| Best for | High-volume customer support teams seeking AI-resolved ticket automation | Small to mid-sized businesses needing live chat with AI automation |
| Differentiator | Three pricing models: resolution-based (pay per resolved ticket), server-based (flat monthly fee), and response-based (pay per AI reply); voice AI agent documented in legal terms powered by ElevenLabs | Combines live chat, AI agent (Lyro), and proactive flow automation in one platform with transparent usage-based pricing |
| Competitors | Intercom Fin, Zendesk AI, Freshdesk Freddy AI, Tidio, Forethought | Intercom, Zendesk, Gorgias, LiveChat, Freshdesk |
| Features | ||
| AI Agent Conversations | — | ✓ |
| AI Chatbot (Lyro) | — | ✓ |
| Advanced Analytics | — | ✓ |
| Annual Billing Discount | — | ✓ |
| Automatic Chat Assignment | — | ✓ |
| Live Chat | — | ✓ |
| Live Chat & Ticketing | — | ✓ |
| Live Typing Preview | — | ✓ |
| Macros | — | ✓ |
| Proactive Chat Flows | — | ✓ |
| Resolution Based Pricing | ✓ | — |
| Response Based Pricing | ✓ | — |
| Server Based Pricing | ✓ | — |
| Ticketing System | — | ✓ |
| Unlimited AI Responses (Server Plan) | ✓ | — |
| Usage Based Pricing Calculator | — | ✓ |
| Voice AI Agent | ✓ | — |
| Volume Discounts | ✓ | — |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | ✓ |
| Sla Management | — | ✓ |
| Ticket Management | ✓ | ✓ |
| White Label | — | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | ✓ | ✓ |
| Key Integrations | Zendesk, Freshdesk, Zoho Desk, Intercom, Salesforce, Shopify, Slack | Shopify, Salesforce, Zendesk, HubSpot, Messenger, Instagram, WhatsApp, Email, WordPress, Magento, Squarespace, Zapier, and 120+ total integrations |
| Salesforce | ✓ | ✓ |
| Shopify | ✓ | ✓ |
| Slack | ✓ | ✓ |
| Zapier | — | ✓ |
Section 02
CoSupport AI vs Tidio: common questions
Is CoSupport AI or Tidio cheaper?
CoSupport AI's cheapest paid plan is $0.04/response and Tidio's is $29/mo. Compare what each plan includes below before going on price alone.
Keep comparing
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