CoSupport AI vs eesel AI
CoSupport AI uniquely has 6 features · eesel AI uniquely has 6 features.
| CoSupport AI | eesel AI | |
|---|---|---|
| Company | ||
| Founded | 2020 | 2021 |
| HQ | — | Sydney, Australia |
| AI model | Proprietary (USPTO-patented architecture US11823031B1) | GPT-4 / Claude (underlying LLMs, proprietary orchestration) |
| User base | 300+ brands | 1.2M+ users supported across customer base |
| Platforms | Email, Chat, Apps, Social, Voice | Web, Slack, Microsoft Teams, Zendesk, Freshdesk, Intercom, Jira, Salesforce, Shopify, and other helpdesk/chat platforms |
| Languages | 40+ | Multiple — responds in the language the customer writes in (explicitly stated); 20+ languages supported |
| Pricing | ||
| Pricing model | Usage-based | Usage-based |
| Free plan | No — 30-day free pilot with 1,000 free AI responses, not a permanent free tier | Yes — $50 free usage credit plus 2 free blog generations, no credit card required, all features unlocked |
| Free trial | Yes — 30-day pilot (1,000 free responses, no charge) | Yes |
| Starting price | $0.04/response | $0.40/ticket |
| Enterprise | Custom — enterprise/custom volume pricing available on request | $1,000/mo platform fee plus usage |
| Refund policy | Full refund if AI does not hit 60% resolution rate by day 60 of service | — |
| All plans | Resolution-Basedfrom $0.19 per resolved ticket usageServer-Basedfrom $99/moResponse-Basedfrom $0.04 per response usage | FreeFree usageTickets$100/mo (up to $20,000/mo) usageBlog Posts$20/mo (up to $2,000/mo) usageChat Widget`$100/mo (up to $20,000/mo) |
| Positioning | ||
| Best for | High-volume customer support teams seeking AI-resolved ticket automation | Customer support automation via tickets, blog posts, and chat |
| Differentiator | Three pricing models: resolution-based (pay per resolved ticket), server-based (flat monthly fee), and response-based (pay per AI reply); voice AI agent documented in legal terms powered by ElevenLabs | Usage-based pricing billed per ticket or conversation handled, not per reply or message |
| Competitors | Intercom Fin, Zendesk AI, Freshdesk Freddy AI, Tidio, Forethought | Intercom Fin, Tidio, Freshdesk Freddy AI, Zendesk AI, Forethought, My AskAI |
| Features | ||
| Blog Post Generation | — | ✓ |
| Chat Widget | — | ✓ |
| Helpdesk Integration | — | ✓ |
| Multilingual Support | — | ✓ |
| Resolution Based Pricing | ✓ | — |
| Response Based Pricing | ✓ | — |
| SEO Writing Included | — | ✓ |
| Server Based Pricing | ✓ | — |
| Ticket Automation | — | ✓ |
| Unlimited AI Responses (Server Plan) | ✓ | — |
| Voice AI Agent | ✓ | — |
| Volume Discounts | ✓ | — |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | ✓ |
| Ticket Management | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Key Integrations | Zendesk, Freshdesk, Zoho Desk, Intercom, Salesforce, Shopify, Slack | Zendesk, Freshdesk, Intercom, Jira Service Management, Salesforce Service Cloud, Front, Slack, Microsoft Teams, Confluence, Notion, Google Docs, SharePoint, Shopify |
| Salesforce | ✓ | ✓ |
| Shopify | ✓ | ✓ |
| Slack | ✓ | ✓ |