Head-to-head · facts checked 26 Sept 2026
SiteGPT vs Tidio
Tidio uniquely has 18 features · SiteGPT uniquely has 6 features.
The verdict
SiteGPT or Tidio?
Section 01
Pricing, plan by plan
Every plan each vendor publishes, monthly and yearly where both are offered.
SiteGPT
Starter
$59/mo · $468/yr
1 chatbot, up to 1,000 pages, 1 member, 4k messages/month
Growth
$129/mo · $948/yr
2 chatbots, up to 10,000 pages, 4 team members, 10k messages/month
Scale
$429/mo · $3,108/yr
3 chatbots, up to 50,000 pages, 10 team members, 40k messages/month
Enterprise
Custom
Up to 10,000 chatbots, 500,000 pages, 10,000 team members, customizable message volume
Tidio
Starter
$29/mo · $290/yr
100 Billable conversations, 50 Lyro AI Agent conversations (one-off)
Growth
$59/mo · $590/yr
From 250 Billable conversations, includes advanced analytics and automation
Plus
$300/mo · $3,600/yr
Custom Billable conversations, + monthly usage, premium support and dedicated success manager
Premium
Custom
Custom Billable conversations, guaranteed 50% Lyro AI resolution rate, managed service
Section 02
Pros and cons
From each tool's full review, written from the same checked facts.
SiteGPT
Pros
- Trains a chatbot directly on your own content via URL scrape, file uploads, or pasted text, keeping responses tethered to your actual material.
- Runs on GPT-4.1 and GPT-4.1-mini, ensuring access to capable, up-to-date OpenAI models under the hood.
- Built-in feedback loop allows refinement using real conversation history, a feature not every competitor at this tier includes.
- Native lead capture collects contact info during conversations, eliminating the need for a separate form tool for basic qualification.
- Weekly Monday email digest provides low-effort performance reporting without requiring manual log-ins to check metrics.
- Clean, focused positioning as a single-purpose website chatbot builder makes it easier to evaluate and deploy than broader platform tools.
- Human handover button provides a basic escalation path for conversations that need a live agent.
Cons
- Only a thin resolved/unresolved status system exists at any plan tier, not full ticketing, forcing teams to route escalations through Zendesk which only unlocks at the $259/mo Scale plan or higher.
- White label removal costs an additional $39/mo on top of the existing plan price, adding unexpected cost for agencies or branded deployments.
- Not yet listed on G2 or Capterra, limiting access to verified user reviews and signaling the product is still early-stage.
- Human escalation below Scale tier is limited to a basic live agent hand-off button with no structured support workflow.
- The absence of a native helpdesk layer is a significant gap for teams handling more than a handful of conversations per day.
- Founded in 2023, the product is young and operating in a crowded AI customer service category where justifying its price point is a real question.
Tidio
Pros
- Lyro AI agent performs better than expected, handling repetitive queries like order status, return policies, and FAQs without human intervention.
- Available across web, iOS, Android, Windows, Mac, and Chrome, giving small teams the flexibility to run support on the go.
- The ticketing system includes email management, automated replies, macros, and auto-assignment for a complete helpdesk experience.
- The Flows builder allows teams to set up rule-based automations without any coding knowledge required.
- Lyro can be trained on custom data via FAQ uploads, website scraping, FAQ scraping, or direct Zendesk article imports.
- Built-in human handover means Lyro passes unresolved conversations to agents with a reportedly clean transition.
- With 300,000+ users and over a decade of development since 2013, Tidio is a proven and mature platform.
Cons
- Pricing structure is likely to frustrate buyers who don't fit the specific use case Tidio is optimized for.
- The product is often underestimated as just a live chat tool, leading to mismatched expectations at the evaluation stage.
- Lyro's AI layer is built on top of Claude and OpenAI foundations rather than a fully proprietary model, raising questions about differentiation.
- Whether the human handover and copilot assistance works as cleanly in practice as Tidio claims is unclear from research alone.
- The platform is primarily aimed at small and mid-sized businesses, making it potentially underpowered for enterprise-level needs.
- Review is based on aggregate research rather than hands-on testing, meaning real-world edge cases may not be fully represented.
Side by side
| Company | ||
| Founded | 2023 | 2013 |
| HQ | — | San Francisco, USA |
| AI model | GPT-4.1, GPT-4.1-mini (OpenAI) | Lyro (Proprietary, built on Claude/OpenAI foundation) |
| User base | — | 300K+ |
| Platforms | Web, iOS, WordPress Plugin | Web, iOS, Android, Windows, Mac, Chrome |
| Languages | 95+ | 25+ |
| Pricing | ||
| Pricing model | Subscription | Freemium |
| Free plan | No | Yes |
| Free trial | Yes | Yes |
| Starting price | $59/mo | $29/mo |
| Enterprise | Custom | Contact for pricing |
| Refund policy | Refund Policy page exists — specific terms not disclosed in scraped text | — |
| All plans | Starter — $59/mo Growth — $129/mo Scale — $429/mo Enterprise — Custom | Starter — $29/mo Growth — $59/mo Plus — $300/mo Premium — Custom |
| Positioning | ||
| Best for | Small to mid-size businesses and SaaS teams wanting a website-trained AI support chatbot | Small to mid-sized businesses needing live chat with AI automation |
| Differentiator | Trains an AI chatbot exclusively on your own website content and files, delivering brand-accurate answers without generic GPT hallucination, with built-in lead capture and human escalation in one lightweight embed. | Combines live chat, AI agent (Lyro), and proactive flow automation in one platform with transparent usage-based pricing |
| Competitors | Tidio, Intercom, Drift, CustomGPT.ai, Chatbase | Intercom, Zendesk, Gorgias, LiveChat, Freshdesk |
| Features | ||
| AI Agent Conversations | — | ✓ |
| AI Chatbot (Lyro) | — | ✓ |
| AI Conversation Insights | ✓ | — |
| API Access | ✓ | — |
| Advanced Analytics | — | ✓ |
| Advanced Analytics | ✓ | — |
| Annual Billing Discount | — | ✓ |
| Auto Refresh | ✓ | — |
| Automatic Chat Assignment | — | ✓ |
| Live Chat | — | ✓ |
| Live Chat & Ticketing | — | ✓ |
| Live Typing Preview | — | ✓ |
| Macros | — | ✓ |
| Proactive Chat Flows | — | ✓ |
| Ticketing System | — | ✓ |
| Usage Based Pricing Calculator | — | ✓ |
| Webhook Support | ✓ | — |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | — | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Ios App | ✓ | — |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | ✓ |
| Sla Management | ✕ | ✓ |
| Ticket Management | Limited - no dedicated ticketing, but resolved/unresolved conversation status is tracked; escalates to Zendesk for ticket handling | Yes — ticketing system with email management, automations, macros, and auto-assignment |
| White Label | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | — | ✓ |
| Key Integrations | Crisp, Slack, Zendesk, WordPress Plugin, MCP Server, iOS App, Webhook support (Scale+) | Shopify, Salesforce, Zendesk, HubSpot, Messenger, Instagram, WhatsApp, Email, WordPress, Magento, Squarespace, Zapier, and 120+ total integrations |
| Salesforce | — | ✓ |
| Shopify | — | ✓ |
| Slack | ✓ | ✓ |
| Zapier | — | ✓ |
Section 03
SiteGPT vs Tidio: common questions
Is SiteGPT or Tidio cheaper?
SiteGPT's cheapest paid plan is $59/mo and Tidio's is $29/mo. Compare what each plan includes below before going on price alone.
Keep comparing
More SiteGPT matchups
