Head-to-head · AI chatbot builders · facts checked 13 Sept 2026
Chatbase vs SiteGPT
Chatbase scores 7.9 to SiteGPT's 4.9 among the AI chatbot builders we rate, and is the better pick for 4 of the 4 kinds of buyer below.
The verdict
Chatbase wins, 7.9 to 4.9
Chatbase uniquely has 12 features · SiteGPT uniquely has 5 features.
Best for
Who each one suits, decided on the criteria that matter to that buyer and the checked facts where the two differ.
Small teams on a budget
Chatbase
Chatbase 7.6 · SiteGPT 4.0 on pricing
- Free plan: Chatbase yes, SiteGPT no
- Monthly price, cheapest paid plan: $40 against $59
Answering customers with AI
Chatbase
Chatbase 8.2 · SiteGPT 5.8 on ai that answers your customers
- AI helps your human agents: Chatbase yes, SiteGPT no
Support teams on many channels
Chatbase
Chatbase 7.8 · SiteGPT 5.0 on channels and running a support team
- SLA policies: Chatbase yes, SiteGPT no
- Channels it works in: Live_chat, email, whatsapp, messenger, instagram, slack, voice against Live_chat, slack, messenger
Regulated industries
Chatbase
Chatbase 7.5 · SiteGPT 5.0 on security and privacy
- Single sign-on: Chatbase yes, SiteGPT no
- Audit log: Chatbase yes, SiteGPT no
Section 01
How they score
Both are scored the same way, against the other AI chatbot builders we rate, from facts on each vendor's own pages. Chatbase leads on 7 of 7 criteria.
AI that answers your customers25% of the score
Chatbase8.2
SiteGPT5.8
Pricing20% of the score
Chatbase7.6
SiteGPT4.0
Channels15% of the score
Chatbase8.0
SiteGPT5.0
Security and privacy15% of the score
Chatbase7.5
SiteGPT5.0
Running a support team10% of the score
Chatbase7.5
SiteGPT5.0
Integrations10% of the score
Chatbase10.0
SiteGPT5.0
Support and branding5% of the score
Chatbase5.0
SiteGPT3.8
Section 02
Where they differ
Every point where the two vendors' published facts disagree, with a link to where each fact was read. "Not published" means the vendor does not say either way.
Channels it works in
Chatbase
Published by only one of them
What the AI learns from
Free trial
Chatbase
Does not apply
Ways to reach support
Chatbase
Not published
Where they match (11)
AI included in the price
Chatbase
Not published
SiteGPT
Not published
Section 03
Pricing, plan by plan
Every plan each vendor publishes, monthly and yearly where both are offered.
Chatbase
Free
Free
50 message credits/month, 1 member, 1 agent, limited models; agent deleted after 14 days inactivity
Hobby
$32/mo · $384/yr
700 message credits/month, 2 members, advanced models, integrations, basic analytics, attachments
Standard
$120/mo · $1,440/yr
4,000 message credits/month, 3 members, helpdesk, voice, telephony, outbound campaigns, API access, Stripe/Zendesk integrations
Pro
$400/mo · $4,800/yr
15,000 message credits/month, 5 members, 20 concurrent calls, advanced analytics, sources suggestions, tickets as a source
Enterprise
Custom
Higher limits, flexible billing, custom roles & permissions, SSO, white-labeling, audit logs, HIPAA-eligible, zero data retention, CSM, SLAs
SiteGPT
Starter
$59/mo · $468/yr
1 chatbot, up to 1,000 pages, 1 member, 4k messages/month
Growth
$129/mo · $948/yr
2 chatbots, up to 10,000 pages, 4 team members, 10k messages/month
Scale
$429/mo · $3,108/yr
3 chatbots, up to 50,000 pages, 10 team members, 40k messages/month
Enterprise
Custom
Up to 10,000 chatbots, 500,000 pages, 10,000 team members, customizable message volume
Section 04
Pros and cons
From each tool's full review, written from the same checked facts.
Chatbase
Pros
- Supports multiple AI models including GPT, Claude, Gemini, and DeepSeek, giving users rare flexibility to switch between providers.
- No-code platform makes it accessible to non-technical teams without requiring engineering resources to deploy.
- Covers customer support, sales, and product guidance from a single platform rather than requiring separate tools.
- Built-in helpdesk with ticket management integrates human and AI agents in the same interface, not as an afterthought.
- Deploys across multiple channels including chat, email, voice, and WhatsApp from one place.
- Agents run 24/7 autonomously with configurable human handover when needed.
- Email automation handles inbound support emails without manual intervention.
Cons
- Not listed on G2 or Capterra, making independent customer reviews difficult to find and verify despite claiming 10,000+ business customers.
- Founded in 2023, making it a very young company competing against established players like Intercom and Zendesk with over a decade of experience.
- Model flexibility, while impressive on paper, may be underused in practice since most customers likely stick with the default AI model.
- The helpdesk performance under real support queue conditions remains untested in this review, leaving practical reliability unclear.
- Operates in a crowded market where more mature competitors have deeper integrations and longer track records.
- The claim of serving 10,000+ business customers cannot be easily cross-referenced without third-party review platform presence.
SiteGPT
Pros
- Trains a chatbot directly on your own content via URL scrape, file uploads, or pasted text, keeping responses tethered to your actual material.
- Runs on GPT-4.1 and GPT-4.1-mini, ensuring access to capable, up-to-date OpenAI models under the hood.
- Built-in feedback loop allows refinement using real conversation history, a feature not every competitor at this tier includes.
- Native lead capture collects contact info during conversations, eliminating the need for a separate form tool for basic qualification.
- Weekly Monday email digest provides low-effort performance reporting without requiring manual log-ins to check metrics.
- Clean, focused positioning as a single-purpose website chatbot builder makes it easier to evaluate and deploy than broader platform tools.
- Human handover button provides a basic escalation path for conversations that need a live agent.
Cons
- Only a thin resolved/unresolved status system exists at any plan tier, not full ticketing, forcing teams to route escalations through Zendesk which only unlocks at the $259/mo Scale plan or higher.
- White label removal costs an additional $39/mo on top of the existing plan price, adding unexpected cost for agencies or branded deployments.
- Not yet listed on G2 or Capterra, limiting access to verified user reviews and signaling the product is still early-stage.
- Human escalation below Scale tier is limited to a basic live agent hand-off button with no structured support workflow.
- The absence of a native helpdesk layer is a significant gap for teams handling more than a handful of conversations per day.
- Founded in 2023, the product is young and operating in a crowded AI customer service category where justifying its price point is a real question.
Section 05
Chatbase vs SiteGPT: common questions
Which is better, Chatbase or SiteGPT?
Chatbase scores 7.9 and SiteGPT 4.9 out of 10 among the AI chatbot builders we rate. Chatbase is ahead on aI that answers your customers, pricing, channels, security and privacy, running a support team, integrations and support and branding.
Is Chatbase or SiteGPT cheaper?
Chatbase's cheapest paid plan is $40/mo and SiteGPT's is $59/mo. Compare what each plan includes below before going on price alone.
Do Chatbase and SiteGPT have a free plan?
Chatbase does and SiteGPT does not.
What can Chatbase do that SiteGPT cannot?
On the facts both vendors publish: aI helps your human agents, free plan, single sign-on, audit log and sLA policies.
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