Head-to-head · facts checked 13 Sept 2026
Dify vs Salesforce
Dify uniquely has 12 features · Salesforce uniquely has 6 features.
The verdict
Dify or Salesforce?
Section 01
Pricing, plan by plan
Every plan each vendor publishes, monthly and yearly where both are offered.
Dify
Sandbox
Free
200 message credits, 1 workspace, 1 team member
Community
Free
All core features, single workspace, open source
Professional
$59/mo · $590/yr
6000 message credits, 1 workspace, 2 team members
Team
$159/mo · $1590/yr
10000 message credits, 3 workspaces, 50 team members
Enterprise
Custom
Advanced security, compliance, dedicated support
Salesforce
Starter Suite
$25/user/mo
Turnkey AI + CRM; automate sales, marketing, and service. Billed monthly or annually.
Pro Suite
$100/user/mo
Advanced automation and deeper customisation. Billed annually. Contract required.
Sales Cloud Enterprise
$175/user/mo
Advanced Pipeline Management, Opportunity Scoring, Unlimited Web APIs, Agentforce. Billed annually.
Service Cloud Enterprise
$175/user/mo
AI for Customer Service, Self-Service Help Centre, Workflow Automation. Billed annually.
Marketing Cloud Next Growth Edition
$1,500/org/mo
Agentforce Campaign Creation, Multi-Channel Journeys, Forms and Landing Pages. Billed annually.
Commerce Cloud B2B Growth Edition
Custom
6 B2B Shop Fronts, Order Management Lite, Analytics, Automation & Segmentation.
Slack Business+
$15/user/yr
SAML-based Single Sign-on, Critical Security Features, Advanced AI and Salesforce Integrations. Billed annually.
Section 02
Pros and cons
From each tool's full review, written from the same checked facts.
Dify
Pros
- Supports over 100 AI models including OpenAI, Anthropic Claude, Mistral, and local Llama models through a consistent visual interface.
- RAG pipeline support is built natively into the workflow builder, eliminating the need to bolt on document retrieval separately.
- Flexible deployment options including cloud, VPC, and fully self-hosted via Docker or Kubernetes with official support for all three.
- Visual Workflow Studio uses drag-and-drop nodes covering agents, RAG steps, and decision branches for rapid development.
- Strong open-source traction with 151K+ GitHub stars indicating active community and ongoing development momentum.
- Ideal for development teams who want to ship production-ready AI applications without rebuilding infrastructure from scratch.
- Data residency and enterprise security requirements are accommodated through self-hosting options, a rarity at this price point.
Cons
- The platform is genuinely difficult to categorize, suggesting an unclear or overly broad product identity that may confuse buyers.
- User base claims of 500K+ cannot be independently verified, raising questions about the reliability of vendor-provided metrics.
- The review was not based on hands-on workflow building, meaning real-world usability limitations may not be fully captured.
- Moving faster than competitors in a fast-moving space increases the risk of instability, incomplete features, or shifting roadmaps.
- As a platform founded in 2023, long-term enterprise reliability and support track record remain unproven.
- Complexity of supporting 100+ models and multiple deployment methods may lead to inconsistent or under-documented edge cases.
Salesforce
Pros
- Flow Builder provides a comprehensive drag-and-drop workflow canvas that handles branching logic, record changes, scheduled runs, and API events with more completeness than most competitors.
- Einstein AI is embedded across sales, service, marketing, commerce, and IT workflows, providing an integrated AI layer throughout the entire platform.
- Agentforce enables teams to deploy autonomous AI agents that can handle tasks without waiting for human initiation, a genuinely differentiated capability.
- AppExchange offers 3,000+ integrations including Google Workspace, Slack, SAP, and Microsoft Teams, covering most enterprise stack needs.
- MuleSoft provides a powerful underlying integration layer for complex connectivity requirements beyond standard app connections.
- The platform supports multiple development approaches including Apex, JavaScript for Lightning Web Components, and Python via MuleSoft for advanced customization.
- Broad trigger types allow automations to fire from webhooks, schedules, email events, record changes, or user actions, giving teams flexible orchestration options.
- With 25+ years of development, Salesforce covers the full enterprise lifecycle including sales, service, marketing, commerce, and IT workflows in a single platform.
Cons
- The platform requires dedicated admin resources to manage effectively, making it a poor fit for organizations without the staffing to support it.
- High budget requirements mean it is not financially accessible for smaller businesses or teams without enterprise-level spending power.
- The product has grown so complex that it is difficult to describe in a single sentence, suggesting significant onboarding and learning curve challenges.
- Not all 150,000+ customers are getting the same product, meaning feature availability varies significantly by tier and deployment type.
- Advanced customization requires knowledge of Apex, a proprietary Java-like language, creating vendor lock-in and specialist hiring dependencies.
- The sheer volume of integrations available does not guarantee the specific connectors a given team needs will be present or well-maintained.
- Organizations without a genuine end-to-end CRM need risk overpaying for capabilities they will never use.
Side by side
| Company | ||
| Founded | 2023 | 1999 |
| HQ | San Francisco, USA | San Francisco, USA |
| AI model | Multi-model (OpenAI, Anthropic, Mistral, Llama, and 100+ others) | Einstein AI (Proprietary) + integrated LLMs |
| User base | 151K+ GitHub stars | 150,000+ companies |
| Platforms | Cloud, Docker, Kubernetes, VPC | Web, iOS, Android, Windows Desktop |
| Languages | 25+ | 30+ |
| Pricing | ||
| Pricing model | Freemium | Subscription |
| Free plan | Yes | Yes |
| Free trial | No | Yes |
| Starting price | $59/mo | $25/user/mo |
| Enterprise | Custom | $175/user/mo |
| Refund policy | — | No standard public refund policy; contract-based terms |
| All plans | Sandbox — Free Community — Free Professional — $59/mo Team — $159/mo Enterprise — Custom | Starter Suite — $25/user/mo Pro Suite — $100/user/mo Sales Cloud Enterprise — $175/user/mo Service Cloud Enterprise — $175/user/mo Marketing Cloud Next Growth Edition — $1,500/org/mo Commerce Cloud B2B Growth Edition — Custom Slack Business+ — $15/user/yr |
| Positioning | ||
| Best for | Independent developers, small to medium teams, and enterprises building production AI apps | Small to large businesses needing AI-powered CRM with sales, marketing, and service automation |
| Differentiator | Three deployment modes: managed cloud, self-hosted enterprise with SSO/RBAC/ISO27001, and open-source community edition | Turnkey AI with Employee Agent, built-in sales flows, AppExchange ecosystem, and deep customisation |
| Competitors | Flowise, LangChain, n8n, Botpress, Relevance AI | HubSpot, Microsoft Dynamics 365, SAP CRM, Zoho CRM, ServiceNow |
| Features | ||
| AI Assistant | — | ✓ |
| API Rate Limit Control | ✓ | — |
| Document Processing | ✓ | — |
| E Commerce Storefront | — | ✓ |
| Email Marketing | — | ✓ |
| Full Agent Runtime + Workflow Editor | ✓ | — |
| Helm Chart for K8s Deployments | ✓ | — |
| Knowledge Base | ✓ | — |
| Lead & Opportunity Management | — | ✓ |
| Publish As Web App or API | ✓ | — |
| Real Time Chat | — | ✓ |
| SOC 2 Type Ii + Iso 27001 | ✓ | — |
| SSO (Enterprise) | ✓ | — |
| SSO / Saml & Rbac | ✓ | — |
| Sales Quoting & Forecasting | — | ✓ |
| Single Command Docker Deploy | ✓ | — |
| Trigger Events | ✓ | — |
| Workflow Automation | ✓ | — |
| AI Agents | ✓ | ✓ |
| API Webhooks | ✓ | ✓ |
| Conditional Logic | ✓ | ✓ |
| Custom Code | ✓ | ✓ |
| Data Transform | ✓ | ✓ |
| Error Handling | ✓ | ✓ |
| Execution Logs | ✓ | ✓ |
| Human in Loop | ✓ | ✓ |
| Num Integrations | 100+ AI models plus plugin marketplace integrations | 3,000+ via AppExchange |
| Scheduled Runs | ✓ | ✓ |
| Team Features | ✓ | ✓ |
| Trigger Types | webhook / schedule / API / workflow trigger events / external app triggers | webhook / schedule / record change / email / API event / user action / platform event |
| Visual Builder | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Google Workspace | ✓ | ✓ |
| Key Integrations | OpenAI, Anthropic Claude, Mistral, Llama (Meta), Azure OpenAI | Slack, Google Workspace, MuleSoft, SAP, Microsoft Teams |
| Openai Integration | ✓ | ✓ |
| Slack | ✓ | ✓ |
| Webhook Support | ✓ | ✓ |
Section 03
Dify vs Salesforce: common questions
Is Dify or Salesforce cheaper?
Dify's cheapest paid plan is $59/mo and Salesforce's is $25/user/mo. Compare what each plan includes below before going on price alone.
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