Head-to-head · facts checked 26 Sept 2026
Chatbase vs Tidio
Tidio uniquely has 11 features · Chatbase uniquely has 6 features.
The verdict
Chatbase or Tidio?
Section 01
Pricing, plan by plan
Every plan each vendor publishes, monthly and yearly where both are offered.
Chatbase
Free
Free
50 message credits/month, 1 member, 1 agent, limited models; agent deleted after 14 days inactivity
Hobby
$32/mo · $384/yr
700 message credits/month, 2 members, advanced models, integrations, basic analytics, attachments
Standard
$120/mo · $1,440/yr
4,000 message credits/month, 3 members, helpdesk, voice, telephony, outbound campaigns, API access, Stripe/Zendesk integrations
Pro
$400/mo · $4,800/yr
15,000 message credits/month, 5 members, 20 concurrent calls, advanced analytics, sources suggestions, tickets as a source
Enterprise
Custom
Higher limits, flexible billing, custom roles & permissions, SSO, white-labeling, audit logs, HIPAA-eligible, zero data retention, CSM, SLAs
Tidio
Starter
$29/mo · $290/yr
100 Billable conversations, 50 Lyro AI Agent conversations (one-off)
Growth
$59/mo · $590/yr
From 250 Billable conversations, includes advanced analytics and automation
Plus
$300/mo · $3,600/yr
Custom Billable conversations, + monthly usage, premium support and dedicated success manager
Premium
Custom
Custom Billable conversations, guaranteed 50% Lyro AI resolution rate, managed service
Section 02
Pros and cons
From each tool's full review, written from the same checked facts.
Chatbase
Pros
- Supports multiple AI models including GPT, Claude, Gemini, and DeepSeek, giving users rare flexibility to switch between providers.
- No-code platform makes it accessible to non-technical teams without requiring engineering resources to deploy.
- Covers customer support, sales, and product guidance from a single platform rather than requiring separate tools.
- Built-in helpdesk with ticket management integrates human and AI agents in the same interface, not as an afterthought.
- Deploys across multiple channels including chat, email, voice, and WhatsApp from one place.
- Agents run 24/7 autonomously with configurable human handover when needed.
- Email automation handles inbound support emails without manual intervention.
Cons
- Not listed on G2 or Capterra, making independent customer reviews difficult to find and verify despite claiming 10,000+ business customers.
- Founded in 2023, making it a very young company competing against established players like Intercom and Zendesk with over a decade of experience.
- Model flexibility, while impressive on paper, may be underused in practice since most customers likely stick with the default AI model.
- The helpdesk performance under real support queue conditions remains untested in this review, leaving practical reliability unclear.
- Operates in a crowded market where more mature competitors have deeper integrations and longer track records.
- The claim of serving 10,000+ business customers cannot be easily cross-referenced without third-party review platform presence.
Tidio
Pros
- Lyro AI agent performs better than expected, handling repetitive queries like order status, return policies, and FAQs without human intervention.
- Available across web, iOS, Android, Windows, Mac, and Chrome, giving small teams the flexibility to run support on the go.
- The ticketing system includes email management, automated replies, macros, and auto-assignment for a complete helpdesk experience.
- The Flows builder allows teams to set up rule-based automations without any coding knowledge required.
- Lyro can be trained on custom data via FAQ uploads, website scraping, FAQ scraping, or direct Zendesk article imports.
- Built-in human handover means Lyro passes unresolved conversations to agents with a reportedly clean transition.
- With 300,000+ users and over a decade of development since 2013, Tidio is a proven and mature platform.
Cons
- Pricing structure is likely to frustrate buyers who don't fit the specific use case Tidio is optimized for.
- The product is often underestimated as just a live chat tool, leading to mismatched expectations at the evaluation stage.
- Lyro's AI layer is built on top of Claude and OpenAI foundations rather than a fully proprietary model, raising questions about differentiation.
- Whether the human handover and copilot assistance works as cleanly in practice as Tidio claims is unclear from research alone.
- The platform is primarily aimed at small and mid-sized businesses, making it potentially underpowered for enterprise-level needs.
- Review is based on aggregate research rather than hands-on testing, meaning real-world edge cases may not be fully represented.
Side by side
| Company | ||
| Founded | 2023 | 2013 |
| HQ | San Francisco, USA | San Francisco, USA |
| AI model | Multiple — GPT-5.6, Claude Sonnet, Gemini, DeepSeek, Grok, Mistral, Meta, MoonshotAI, Z.ai | Lyro (Proprietary, built on Claude/OpenAI foundation) |
| User base | 10,000+ businesses | 300K+ |
| Platforms | Web, WhatsApp, Slack, Messenger, Instagram, Email, Voice/Phone, WordPress | Web, iOS, Android, Windows, Mac, Chrome |
| Languages | Multiple — multilingual support across channels | 25+ |
| Pricing | ||
| Pricing model | Freemium | Freemium |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Starting price | $40/mo | $29/mo |
| Enterprise | Let's Talk (custom pricing) | Contact for pricing |
| All plans | Free — Free Hobby — $32/mo Standard — $120/mo Pro — $400/mo Enterprise — Custom | Starter — $29/mo Growth — $59/mo Plus — $300/mo Premium — Custom |
| Positioning | ||
| Best for | SMBs and mid-market teams seeking no-code AI agents for customer support, sales, and product guidance across chat, email, and voice | Small to mid-sized businesses needing live chat with AI automation |
| Differentiator | Chatbase offers a fully agentic, no-code platform covering chat, email, and voice in one product with multi-model flexibility (GPT, Claude, Gemini, DeepSeek, and more) and a built-in helpdesk for AI-human collaboration. | Combines live chat, AI agent (Lyro), and proactive flow automation in one platform with transparent usage-based pricing |
| Competitors | Intercom, Tidio, Drift, Freshdesk, Zendesk, Crisp, Botpress | Intercom, Zendesk, Gorgias, LiveChat, Freshdesk |
| Features | ||
| AI Agent Conversations | — | ✓ |
| AI Chatbot (Lyro) | — | ✓ |
| API Access | ✓ | — |
| Advanced Analytics | ✓ | ✓ |
| Annual Billing Discount | — | ✓ |
| Automatic Chat Assignment | — | ✓ |
| Live Chat | — | ✓ |
| Live Chat & Ticketing | — | ✓ |
| Live Typing Preview | — | ✓ |
| Macros | — | ✓ |
| Outbound Campaigns | ✓ | — |
| Proactive Chat Flows | — | ✓ |
| SSO | ✓ | — |
| Ticketing System | — | ✓ |
| Usage Based Pricing Calculator | — | ✓ |
| Voice & Telephony | ✓ | — |
| White Labeling | ✓ | — |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | ✓ |
| Sentiment Analysis | ✓ | — |
| Sla Management | ✓ | ✓ |
| Ticket Management | ✓ | ✓ |
| White Label | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | ✓ | ✓ |
| Key Integrations | Stripe, Zendesk, Salesforce, Intercom, HubSpot, Zoho Desk, Freshdesk, Helpscout, Gorgias, Sunshine, Zapier, Twilio, Shopify, Slack, WhatsApp, Messenger, Instagram, Calendly, WordPress | Shopify, Salesforce, Zendesk, HubSpot, Messenger, Instagram, WhatsApp, Email, WordPress, Magento, Squarespace, Zapier, and 120+ total integrations |
| Salesforce | ✓ | ✓ |
| Shopify | ✓ | ✓ |
| Slack | ✓ | ✓ |
| Zapier | ✓ | ✓ |
Section 03
Chatbase vs Tidio: common questions
Is Chatbase or Tidio cheaper?
Chatbase's cheapest paid plan is $40/mo and Tidio's is $29/mo. Compare what each plan includes below before going on price alone.
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