Head-to-head · facts checked 13 Sept 2026
Botpress vs Zoho
Botpress uniquely has 6 features · Zoho uniquely has 1 feature.
The verdict
Botpress or Zoho?
Section 01
Pricing, plan by plan
Every plan each vendor publishes, monthly and yearly where both are offered.
Botpress
Free
Free
100 conversations, no top-ups or overages
Plus
$189/mo · $150/mo billed yearly
250 conversations/mo included, packs of 100 for $65 ($0.65/convo) monthly or $50 ($0.50/convo) annually Scales up to $6,559/yr ($6,520/yr) with usage.
Team
$939/mo · $750/mo billed yearly
1,500 conversations/mo included, packs of 100 for $50 ($0.50/convo) monthly or per annual billing Scales up to $5,189/yr ($5,000/yr) with usage.
Enterprise
Custom
Custom conversation volume and pricing
Zoho
Free
Free
Up to 3 agents, basic ticketing and email support
Express
— · $7/agent/mo billed yearly
For small teams, includes email ticketing and basic automation
Standard
— · $14/agent/mo billed yearly
Multi-channel support, SLA management, reports
Professional
— · $23/agent/mo billed yearly
Live chat, telephony, Zia AI, advanced automation
Enterprise
— · $40/agent/mo billed yearly
Custom dashboards, AI features, sandbox, guided conversations
Zoho One
— · $37/user/mo billed yearly
Access to 50+ Zoho applications as an operating system for business All employees.
For everything else about each tool, read the full Botpress review and Zoho review.
Side by side
| Company | ||
| Founded | 2015 | 1996 |
| HQ | Montreal, Canada | Chennai, India |
| AI model | Multiple LLMs (GPT-4, Claude, Gemini, and others via Hub) | Zia (Proprietary AI) |
| User base | 750K+ AI agents built | 130M+ users globally |
| Platforms | Web, WhatsApp, Webchat, Voice (Enterprise), API | Web, iOS, Android, Windows, Mac, Chrome Extension |
| Languages | 100+ (multilingual support via LLM translation layer) | 30+ languages |
| Pricing | ||
| Pricing model | Freemium | Freemium |
| Free plan | Yes | Yes, Zoho Desk free plan for up to 3 agents; Zoho CRM free for up to 3 users |
| Free trial | No | Yes — 15 days |
| Starting price | $189/mo | $9/mo, Zoho Desk Express |
| Enterprise | Custom | Custom — Zoho Enterprise plans available with dedicated support and professional services |
| Refund policy | — | Refund available — prorated refunds per Zoho's refund policy |
| All plans | Free — Free Plus — $189/mo Team — $939/mo Enterprise — Custom | Free — Free Express Standard Professional Enterprise Zoho One |
| Positioning | ||
| Best for | SMBs and enterprises building AI-powered customer support agents and helpdesks without heavy engineering resources | SMBs to enterprise businesses seeking an all-in-one suite with CRM, helpdesk, and AI automation |
| Differentiator | AI-native helpdesk that resolves multi-step support tickets end-to-end (refunds, account updates, workflows) without per-seat pricing, built on 10 years of AI infrastructure with SOC II, GDPR, and KPMG pen-testing. | Zoho offers a fully integrated, privacy-first software suite of 55+ apps covering CRM, helpdesk, finance, and more, all owned and operated without advertising-based revenue models. |
| Competitors | Intercom, Zendesk, Tidio, Freshdesk, Drift | Salesforce Service Cloud, Freshdesk, HubSpot Service Hub, Zendesk, Intercom |
| Features | ||
| AI Usage Included | ✓ | — |
| Botpress Studio + Adk | ✓ | — |
| Teams, Routing & Rbac | ✓ | — |
| Technical Support via Live Chat | ✓ | — |
| Unlimited AI Agents | ✓ | — |
| Whitelabel Webchat | ✓ | — |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | ✓ |
| Sentiment Analysis | — | ✓ |
| Sla Management | ✓ | ✓ |
| Ticket Management | ✓ | ✓ |
| White Label | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | ✓ | ✓ |
| Key Integrations | WhatsApp, Webchat, Voice (Enterprise), Shopify, Salesforce, HubSpot, Slack, Zapier, Zendesk, Intercom, and 100+ via Hub | Zoho CRM, Zoho SalesIQ, Google Workspace, Microsoft 365, Slack, Salesforce, HubSpot, Shopify, Zapier, Twilio, Jira |
| Salesforce | ✓ | ✓ |
| Shopify | ✓ | ✓ |
| Slack | ✓ | ✓ |
| Zapier | ✓ | ✓ |
Section 02
Botpress vs Zoho: common questions
Is Botpress or Zoho cheaper?
Botpress's cheapest paid plan is $189/mo and Zoho's is $9/mo, Zoho Desk Express. Compare what each plan includes below before going on price alone.
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