Head-to-head · facts checked 13 Sept 2026
Decagon vs Intercom
Intercom uniquely has 11 features · Decagon uniquely has 6 features.
From
Not publicly stated
Free plan
No
The verdict
Decagon or Intercom?
Section 01
Pricing, plan by plan
Every plan each vendor publishes, monthly and yearly where both are offered.
Decagon
Decagon does not publish a plan list we could read.
Intercom
Essential
$29/mo per seat · $228/yr
Includes Fin AI Agent, Messenger, shared inbox, ticketing, pre-built reports, public help center; + $0.99 per Fin outcome
Advanced
$99/mo per seat · $1,020/yr
Everything in Essential plus multiple team inboxes, workflows automation builder, round robin assignment, private & multilingual Help Center, 20 free Lite seats; + $0.99 per Fin outcome
Expert
$139/mo per seat · $1,584/yr
Everything in Advanced plus SSO & identity management, HIPAA support, SLAs, multibrand Messenger/Help Center, 50 free Lite seats; + $0.99 per Fin outcome
Fin AI Agent (standalone)
$0.99 per outcome
Use Fin with existing helpdesk (Salesforce etc.), no seats required, set up in under an hour
Pro Add-on
$99/mo
CX Score, Topics, Recommendations, Monitors, Custom Scorecards; includes 1,000 conversation analyses/mo
Copilot Add-on
From $29/mo per agent
Personal AI assistant in inbox; unlimited usage; 10 free Copilot conversations per agent/mo on base plans
Proactive Support Plus Add-on
$99/mo
Posts, Checklists, Product Tours, Surveys, Series campaign builder; includes 500 messages sent/mo
For everything else about each tool, read the full Decagon review and Intercom review.
Side by side
| Company | ||
| Founded | 2023 | 2011 |
| HQ | San Francisco, USA | San Francisco, USA |
| AI model | Proprietary (LLM-based, multi-model) | Proprietary (Fin AI, built on multiple LLMs including OpenAI) |
| User base | — | 30,000+ businesses |
| Platforms | Web, SMS, WhatsApp, Voice, Email, Chat | Web, iOS, Android, Chrome Extension |
| Languages | — | 45+ |
| Pricing | ||
| Pricing model | Custom | Subscription |
| Free plan | No | No |
| Free trial | No | Yes |
| Starting price | — | $39/mo |
| Enterprise | Custom | Custom — contact sales |
| All plans | — | Essential — $29/mo per seat Advanced — $99/mo per seat Expert — $139/mo per seat Fin AI Agent (standalone) — $0.99 per outcome Pro Add-on — $99/mo Copilot Add-on — From $29/mo per agent Proactive Support Plus Add-on — $99/mo |
| Positioning | ||
| Best for | Enterprise customer support teams seeking AI-powered concierge automation | Customer support teams ranging from startups to large enterprises |
| Differentiator | Unparalleled transparency into AI agent decision-making with enterprise-grade guardrails | Fin AI Agent included on every plan with usage-based pricing at $0.99 per Fin outcome; WhatsApp and SMS available on all plans but charged separately based on usage |
| Competitors | Intercom, Zendesk, Gorgias | Zendesk, Freshdesk, HubSpot Service Hub, Salesforce Service Cloud, Drift |
| Features | ||
| AI Agent Automation | ✓ | — |
| Fin AI Agent | — | ✓ |
| HIPAA Support | — | ✓ |
| Intercom Integration | ✓ | — |
| Multibrand Messenger | — | ✓ |
| Omnichannel Support | ✓ | — |
| SSO & Identity Management | — | ✓ |
| Salesforce Integration | ✓ | — |
| Shared Inbox & Ticketing | — | ✓ |
| Transparency & Explainability | ✓ | — |
| Workflows Automation Builder | — | ✓ |
| Zendesk Integration | ✓ | — |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | — | ✓ |
| Sentiment Analysis | ✓ | ✓ |
| Sla Management | — | ✓ |
| Ticket Management | ✓ | ✓ |
| White Label | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | — | ✓ |
| Key Integrations | Salesforce, Intercom, Zendesk, and Shopify are named as integration partners | Salesforce, Stripe, Jira, HubSpot, Slack, Shopify, Zapier, GitHub, Zendesk, 350+ total integrations |
| Salesforce | ✓ | ✓ |
| Shopify | ✓ | ✓ |
| Slack | — | ✓ |
| Zapier | — | ✓ |
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