Head-to-head · facts checked 13 Sept 2026
Decagon vs Gorgias
Gorgias uniquely has 9 features · Decagon uniquely has 8 features.
From
Not publicly stated
Free plan
No
The verdict
Decagon or Gorgias?
Section 01
Pricing, plan by plan
Every plan each vendor publishes, monthly and yearly where both are offered.
Decagon
Decagon does not publish a plan list we could read.
Gorgias
Starter
$10/mo · N/A
~50 tickets/mo helpdesk base; AI Agent add-on pay-per-resolution; unlimited agents
Starter (with ai agent)
$40/mo · N/A
~50 tickets/mo helpdesk base; AI Agent add-on pay-per-resolution; unlimited agents
Basic
$60/mo · $600/yr
~300 tickets/mo; core helpdesk + AI Agent pay-per-resolution; unlimited agents
Basic (with ai agent)
$90/mo · $924/yr
~300 tickets/mo; core helpdesk + AI Agent pay-per-resolution; unlimited agents
Pro
$360/mo · $3,600/yr
~2,000 tickets/mo; advanced automation, revenue reporting; unlimited agents
Pro (with ai agent)
$550/mo · $5,652/yr
~2,000 tickets/mo; advanced automation, revenue reporting; unlimited agents
Advanced
$900/mo · $9,000/yr
~5,000 tickets/mo; full feature set, priority support; unlimited agents
Advanced (with ai agent)
$1,430/mo · $14,724/yr
~5,000 tickets/mo; full feature set, priority support; unlimited agents
Enterprise
Custom
5,000+ tickets/mo; custom contract, dedicated support, SLA guarantees
For everything else about each tool, read the full Decagon review and Gorgias review.
Side by side
| Company | ||
| Founded | 2023 | 2015 |
| HQ | San Francisco, USA | San Francisco, USA |
| AI model | Proprietary (LLM-based, multi-model) | OpenAI (direct partnership, fine-tuned for ecommerce) |
| User base | — | 17,000+ ecommerce brands |
| Platforms | Web, SMS, WhatsApp, Voice, Email, Chat | Web, iOS, Android, Chrome Extension |
| Languages | — | Multiple — 30+ languages supported |
| Pricing | ||
| Pricing model | Custom | Usage-based |
| Free plan | No | No |
| Free trial | No | Yes |
| Starting price | — | $10/mo |
| Enterprise | Custom | $900/mo |
| All plans | — | Starter — $10/mo Starter (with ai agent) — $40/mo Basic — $60/mo Basic (with ai agent) — $90/mo Pro — $360/mo Pro (with ai agent) — $550/mo Advanced — $900/mo Advanced (with ai agent) — $1,430/mo Enterprise — Custom |
| Positioning | ||
| Best for | Enterprise customer support teams seeking AI-powered concierge automation | E-commerce brands scaling customer support |
| Differentiator | Unparalleled transparency into AI agent decision-making with enterprise-grade guardrails | The only helpdesk natively built into Shopify with a unified AI Agent that handles pre-sale to post-sale conversations, automates 60% of support, and directly drives measurable revenue through upsells and guided shopping. |
| Competitors | Intercom, Zendesk, Gorgias | Zendesk, Kustomer, Gladly, Intercom, Re:Amaze, Richpanel, Zowie, Siena, Yuma, Ada |
| Features | ||
| AI Agent | — | ✓ |
| AI Agent Automation | ✓ | — |
| Helpdesk | — | ✓ |
| Intercom Integration | ✓ | — |
| No Credit Card for Trial | — | ✓ |
| Omnichannel Support | ✓ | — |
| Per Ticket Overage Pricing | — | ✓ |
| Salesforce Integration | ✓ | — |
| Transparency & Explainability | ✓ | — |
| Zendesk Integration | ✓ | — |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | — | ✓ |
| Sentiment Analysis | ✓ | ✓ |
| Sla Management | — | ✓ |
| Ticket Management | ✓ | ✓ |
| White Label | ✓ | — |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | — | ✓ |
| Key Integrations | Salesforce, Intercom, Zendesk, and Shopify are named as integration partners | Shopify, WooCommerce, BigCommerce, Magento, PrestaShop, Klaviyo, Recharge, Yotpo, Instagram, Facebook, WhatsApp, SMS, Voice, OpenAI |
| Salesforce | ✓ | — |
| Shopify | ✓ | ✓ |
| Slack | — | ✓ |
| Zapier | — | ✓ |
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