Decagon vs Gorgias
Gorgias uniquely has 9 features · Decagon uniquely has 7 features.
| Decagon | Gorgias | |
|---|---|---|
| Company | ||
| Founded | 2023 | 2015 |
| HQ | San Francisco, USA | San Francisco, USA |
| AI model | Proprietary (LLM-based, multi-model) | OpenAI (direct partnership, fine-tuned for ecommerce) |
| User base | — | 17,000+ ecommerce brands |
| Platforms | Web, SMS, WhatsApp, Voice, Email, Chat | Web, iOS, Android, Chrome Extension |
| Languages | — | Multiple — 30+ languages supported |
| Pricing | ||
| Pricing model | Custom | Usage-based |
| Free plan | No | No |
| Free trial | No | Yes |
| Starting price | — | $10/mo |
| Enterprise | Custom | $900/mo |
| All plans | — | Starter$10/moStarter (with ai agent)$40/moBasic$60/moBasic (with ai agent)$90/moPro$360/moPro (with ai agent)$550/moAdvanced$900/moAdvanced (with ai agent)$1,430/moEnterpriseCustom |
| Positioning | ||
| Best for | Enterprise customer support teams seeking AI-powered concierge automation | E-commerce brands scaling customer support |
| Differentiator | Unparalleled transparency into AI agent decision-making with enterprise-grade guardrails | The only helpdesk natively built into Shopify with a unified AI Agent that handles pre-sale to post-sale conversations, automates 60% of support, and directly drives measurable revenue through upsells and guided shopping. |
| Competitors | Intercom, Zendesk, Gorgias | Zendesk, Kustomer, Gladly, Intercom, Re:Amaze, Richpanel, Zowie, Siena, Yuma, Ada |
| Features | ||
| AI Agent | — | ✓ |
| AI Agent Automation | ✓ | — |
| Helpdesk | — | ✓ |
| Intercom Integration | ✓ | — |
| No Credit Card for Trial | — | ✓ |
| Omnichannel Support | ✓ | — |
| Per Ticket Overage Pricing | — | ✓ |
| Salesforce Integration | ✓ | — |
| Transparency & Explainability | ✓ | — |
| Zendesk Integration | ✓ | — |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | — | ✓ |
| Sentiment Analysis | ✓ | ✓ |
| Sla Management | — | ✓ |
| Ticket Management | ✓ | ✓ |
| White Label | ✓ | — |
| Integrations | ||
| API Access | ✓ | ✓ |
| Key Integrations | Integrations hub referenced but specific partners not listed on scraped pages | Shopify, WooCommerce, BigCommerce, Magento, PrestaShop, Klaviyo, Recharge, Yotpo, Instagram, Facebook, WhatsApp, SMS, Voice, OpenAI |
| Shopify | — | ✓ |
| Slack | — | ✓ |
| Zapier | — | ✓ |