Head-to-head · facts checked 13 Sept 2026
Botpress vs Tidio
Tidio uniquely has 12 features · Botpress uniquely has 6 features.
The verdict
Botpress or Tidio?
Section 01
Pricing, plan by plan
Every plan each vendor publishes, monthly and yearly where both are offered.
Botpress
Free
Free
100 conversations, no top-ups or overages
Plus
$189/mo (up to $6,559/yr) · $150/mo (up to $6,520/yr)
250 conversations/mo included, packs of 100 for $65 ($0.65/convo) monthly or $50 ($0.50/convo) annually
Team
$939/mo (up to $5,189/yr) · $750/mo (up to $5,000/yr)
1,500 conversations/mo included, packs of 100 for $50 ($0.50/convo) monthly or per annual billing
Enterprise
Custom
Custom conversation volume and pricing
Tidio
Starter
$29/mo · $290/yr
100 Billable conversations, 50 Lyro AI Agent conversations (one-off)
Growth
$59/mo · $590/yr
From 250 Billable conversations, includes advanced analytics and automation
Plus
$300/mo · $3,600/yr
Custom Billable conversations, + monthly usage, premium support and dedicated success manager
Premium
Custom
Custom Billable conversations, guaranteed 50% Lyro AI resolution rate, managed service
Section 02
Pros and cons
From each tool's full review, written from the same checked facts.
Botpress
Pros
- Botpress Studio and Botpress Desk are both included on every plan, including the free tier, which is genuinely unusual in this category.
- The Agent Development Kit (ADK) is available on all plans including free, whereas most platforms gate API access behind paid tiers.
- The platform supports multiple AI models including GPT-4, Claude, and Gemini, allowing agents to draw on different models depending on the task.
- Knowledge bases use vector-based search, meaning agents search by semantic meaning rather than keyword matching for more accurate results.
- Botpress has been building AI infrastructure since 2015, giving it a decade of development depth that most competitors lack.
- The platform is designed around autonomous agents that can take action and resolve issues, not just answer questions like typical chatbot tools.
- Natural language is used to describe agent behavior, lowering the barrier to building complex workflows without deep technical expertise.
Cons
- Custom domain support for knowledge bases is only available on Plus plans and above, limiting free tier users in meaningful ways.
- The pricing page raises more questions than it answers, suggesting a lack of transparency around plan limits and costs.
- The claim of 750,000 AI agents built on the platform cannot be independently verified, making some vendor statistics hard to trust.
- The flexibility of multi-model AI support may offer limited practical value unless your workflows are genuinely complex.
- The breadth of the platform — combining a chatbot builder, helpdesk, and agent infrastructure — may introduce unnecessary complexity for simpler use cases.
Tidio
Pros
- Lyro AI agent performs better than expected, handling repetitive queries like order status, return policies, and FAQs without human intervention.
- Available across web, iOS, Android, Windows, Mac, and Chrome, giving small teams the flexibility to run support on the go.
- The ticketing system includes email management, automated replies, macros, and auto-assignment for a complete helpdesk experience.
- The Flows builder allows teams to set up rule-based automations without any coding knowledge required.
- Lyro can be trained on custom data via FAQ uploads, website scraping, FAQ scraping, or direct Zendesk article imports.
- Built-in human handover means Lyro passes unresolved conversations to agents with a reportedly clean transition.
- With 300,000+ users and over a decade of development since 2013, Tidio is a proven and mature platform.
Cons
- Pricing structure is likely to frustrate buyers who don't fit the specific use case Tidio is optimized for.
- The product is often underestimated as just a live chat tool, leading to mismatched expectations at the evaluation stage.
- Lyro's AI layer is built on top of Claude and OpenAI foundations rather than a fully proprietary model, raising questions about differentiation.
- Whether the human handover and copilot assistance works as cleanly in practice as Tidio claims is unclear from research alone.
- The platform is primarily aimed at small and mid-sized businesses, making it potentially underpowered for enterprise-level needs.
- Review is based on aggregate research rather than hands-on testing, meaning real-world edge cases may not be fully represented.
Side by side
| Company | ||
| Founded | 2015 | 2013 |
| HQ | Montreal, Canada | San Francisco, USA |
| AI model | Multiple LLMs (GPT-4, Claude, Gemini, and others via Hub) | Lyro (Proprietary, built on Claude/OpenAI foundation) |
| User base | 750K+ AI agents built | 300K+ |
| Platforms | Web, WhatsApp, Webchat, Voice (Enterprise), API | Web, iOS, Android, Windows, Mac, Chrome |
| Languages | 100+ (multilingual support via LLM translation layer) | 25+ |
| Pricing | ||
| Pricing model | Freemium | Freemium |
| Free plan | Yes | Yes |
| Free trial | No | Yes |
| Starting price | $189/mo | $29/mo |
| Enterprise | Custom | Contact for pricing |
| All plans | Free — Free Plus — $189/mo (up to $6,559/yr) Team — $939/mo (up to $5,189/yr) Enterprise — Custom | Starter — $29/mo Growth — $59/mo Plus — $300/mo usage Premium — Custom |
| Positioning | ||
| Best for | SMBs and enterprises building AI-powered customer support agents and helpdesks without heavy engineering resources | Small to mid-sized businesses needing live chat with AI automation |
| Differentiator | AI-native helpdesk that resolves multi-step support tickets end-to-end (refunds, account updates, workflows) without per-seat pricing, built on 10 years of AI infrastructure with SOC II, GDPR, and KPMG pen-testing. | Combines live chat, AI agent (Lyro), and proactive flow automation in one platform with transparent usage-based pricing |
| Competitors | Intercom, Zendesk, Tidio, Freshdesk, Drift | Intercom, Zendesk, Gorgias, LiveChat, Freshdesk |
| Features | ||
| AI Agent Conversations | — | ✓ |
| AI Chatbot (Lyro) | — | ✓ |
| AI Usage Included | ✓ | — |
| Advanced Analytics | — | ✓ |
| Annual Billing Discount | — | ✓ |
| Automatic Chat Assignment | — | ✓ |
| Botpress Studio + Adk | ✓ | — |
| Live Chat | — | ✓ |
| Live Chat & Ticketing | — | ✓ |
| Live Typing Preview | — | ✓ |
| Macros | — | ✓ |
| Proactive Chat Flows | — | ✓ |
| Teams, Routing & Rbac | ✓ | — |
| Technical Support via Live Chat | ✓ | — |
| Ticketing System | — | ✓ |
| Unlimited AI Agents | ✓ | — |
| Usage Based Pricing Calculator | — | ✓ |
| Whitelabel Webchat | ✓ | — |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | ✓ |
| Sla Management | ✓ | ✓ |
| Ticket Management | ✓ | ✓ |
| White Label | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | ✓ | ✓ |
| Key Integrations | WhatsApp, Webchat, Voice (Enterprise), Shopify, Salesforce, HubSpot, Slack, Zapier, Zendesk, Intercom, and 100+ via Hub | Shopify, Salesforce, Zendesk, HubSpot, Messenger, Instagram, WhatsApp, Email, WordPress, Magento, Squarespace, Zapier, and 120+ total integrations |
| Salesforce | ✓ | ✓ |
| Shopify | ✓ | ✓ |
| Slack | ✓ | ✓ |
| Zapier | ✓ | ✓ |
Section 03
Botpress vs Tidio: common questions
Is Botpress or Tidio cheaper?
Botpress's cheapest paid plan is $189/mo and Tidio's is $29/mo. Compare what each plan includes below before going on price alone.
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