Head-to-head · facts checked 13 Sept 2026
Botpress vs Intercom
Intercom uniquely has 7 features · Botpress uniquely has 6 features.
The verdict
Botpress or Intercom?
Section 01
Pricing, plan by plan
Every plan each vendor publishes, monthly and yearly where both are offered.
Botpress
Free
Free
100 conversations, no top-ups or overages
Plus
$189/mo · $150/mo billed yearly
250 conversations/mo included, packs of 100 for $65 ($0.65/convo) monthly or $50 ($0.50/convo) annually Scales up to $6,559/yr ($6,520/yr) with usage.
Team
$939/mo · $750/mo billed yearly
1,500 conversations/mo included, packs of 100 for $50 ($0.50/convo) monthly or per annual billing Scales up to $5,189/yr ($5,000/yr) with usage.
Enterprise
Custom
Custom conversation volume and pricing
Intercom
Essential
$29/mo per seat · $228/yr
Includes Fin AI Agent, Messenger, shared inbox, ticketing, pre-built reports, public help center; + $0.99 per Fin outcome
Advanced
$99/mo per seat · $1,020/yr
Everything in Essential plus multiple team inboxes, workflows automation builder, round robin assignment, private & multilingual Help Center, 20 free Lite seats; + $0.99 per Fin outcome
Expert
$139/mo per seat · $1,584/yr
Everything in Advanced plus SSO & identity management, HIPAA support, SLAs, multibrand Messenger/Help Center, 50 free Lite seats; + $0.99 per Fin outcome
Fin AI Agent (standalone)
$0.99 per outcome
Use Fin with existing helpdesk (Salesforce etc.), no seats required, set up in under an hour
Pro Add-on
$99/mo
CX Score, Topics, Recommendations, Monitors, Custom Scorecards; includes 1,000 conversation analyses/mo
Copilot Add-on
From $29/mo per agent
Personal AI assistant in inbox; unlimited usage; 10 free Copilot conversations per agent/mo on base plans
Proactive Support Plus Add-on
$99/mo
Posts, Checklists, Product Tours, Surveys, Series campaign builder; includes 500 messages sent/mo
For everything else about each tool, read the full Botpress review and Intercom review.
Side by side
| Company | ||
| Founded | 2015 | 2011 |
| HQ | Montreal, Canada | San Francisco, USA |
| AI model | Multiple LLMs (GPT-4, Claude, Gemini, and others via Hub) | Proprietary (Fin AI, built on multiple LLMs including OpenAI) |
| User base | 750K+ AI agents built | 30,000+ businesses |
| Platforms | Web, WhatsApp, Webchat, Voice (Enterprise), API | Web, iOS, Android, Chrome Extension |
| Languages | 100+ (multilingual support via LLM translation layer) | 45+ |
| Pricing | ||
| Pricing model | Freemium | Subscription |
| Free plan | Yes | No |
| Free trial | No | Yes |
| Starting price | $189/mo | $39/mo |
| Enterprise | Custom | Custom — contact sales |
| All plans | Free — Free Plus — $189/mo Team — $939/mo Enterprise — Custom | Essential — $29/mo per seat Advanced — $99/mo per seat Expert — $139/mo per seat Fin AI Agent (standalone) — $0.99 per outcome Pro Add-on — $99/mo Copilot Add-on — From $29/mo per agent Proactive Support Plus Add-on — $99/mo |
| Positioning | ||
| Best for | SMBs and enterprises building AI-powered customer support agents and helpdesks without heavy engineering resources | Customer support teams ranging from startups to large enterprises |
| Differentiator | AI-native helpdesk that resolves multi-step support tickets end-to-end (refunds, account updates, workflows) without per-seat pricing, built on 10 years of AI infrastructure with SOC II, GDPR, and KPMG pen-testing. | Fin AI Agent included on every plan with usage-based pricing at $0.99 per Fin outcome; WhatsApp and SMS available on all plans but charged separately based on usage |
| Competitors | Intercom, Zendesk, Tidio, Freshdesk, Drift | Zendesk, Freshdesk, HubSpot Service Hub, Salesforce Service Cloud, Drift |
| Features | ||
| AI Usage Included | ✓ | — |
| Botpress Studio + Adk | ✓ | — |
| Fin AI Agent | — | ✓ |
| HIPAA Support | — | ✓ |
| Multibrand Messenger | — | ✓ |
| SSO & Identity Management | — | ✓ |
| Shared Inbox & Ticketing | — | ✓ |
| Teams, Routing & Rbac | ✓ | — |
| Technical Support via Live Chat | ✓ | — |
| Unlimited AI Agents | ✓ | — |
| Whitelabel Webchat | ✓ | — |
| Workflows Automation Builder | — | ✓ |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | ✓ |
| Sentiment Analysis | — | ✓ |
| Sla Management | ✓ | ✓ |
| Ticket Management | ✓ | ✓ |
| White Label | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | ✓ | ✓ |
| Key Integrations | WhatsApp, Webchat, Voice (Enterprise), Shopify, Salesforce, HubSpot, Slack, Zapier, Zendesk, Intercom, and 100+ via Hub | Salesforce, Stripe, Jira, HubSpot, Slack, Shopify, Zapier, GitHub, Zendesk, 350+ total integrations |
| Salesforce | ✓ | ✓ |
| Shopify | ✓ | ✓ |
| Slack | ✓ | ✓ |
| Zapier | ✓ | ✓ |
Section 02
Botpress vs Intercom: common questions
Is Botpress or Intercom cheaper?
Botpress's cheapest paid plan is $189/mo and Intercom's is $39/mo. Compare what each plan includes below before going on price alone.
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