Botpress vs Gorgias
Botpress uniquely has 9 features · Gorgias uniquely has 5 features.
| Botpress | Gorgias | |
|---|---|---|
| Company | ||
| Founded | 2015 | 2015 |
| HQ | Montreal, Canada | San Francisco, USA |
| AI model | Multiple LLMs (GPT-4, Claude, Gemini, and others via Hub) | OpenAI (direct partnership, fine-tuned for ecommerce) |
| User base | 750K+ AI agents built | 17,000+ ecommerce brands |
| Platforms | Web, WhatsApp, Webchat, Voice (Enterprise), API | Web, iOS, Android, Chrome Extension |
| Languages | 100+ (multilingual support via LLM translation layer) | Multiple — 30+ languages supported |
| Pricing | ||
| Pricing model | Freemium | Usage-based |
| Free plan | Yes | No |
| Free trial | No | Yes |
| Starting price | $189/mo | $10/mo |
| Enterprise | Custom | $900/mo |
| All plans | FreeFreePlus$189/mo (up to $6,559/yr)Team$939/mo (up to $5,189/yr)EnterpriseCustom | Starter$10/moStarter (with ai agent)$40/moBasic$60/moBasic (with ai agent)$90/moPro$360/moPro (with ai agent)$550/moAdvanced$900/moAdvanced (with ai agent)$1,430/moEnterpriseCustom |
| Positioning | ||
| Best for | SMBs and enterprises building AI-powered customer support agents and helpdesks without heavy engineering resources | E-commerce brands scaling customer support |
| Differentiator | AI-native helpdesk that resolves multi-step support tickets end-to-end (refunds, account updates, workflows) without per-seat pricing, built on 10 years of AI infrastructure with SOC II, GDPR, and KPMG pen-testing. | The only helpdesk natively built into Shopify with a unified AI Agent that handles pre-sale to post-sale conversations, automates 60% of support, and directly drives measurable revenue through upsells and guided shopping. |
| Competitors | Intercom, Zendesk, Tidio, Freshdesk, Drift | Zendesk, Kustomer, Gladly, Intercom, Re:Amaze, Richpanel, Zowie, Siena, Yuma, Ada |
| Features | ||
| AI Agent | — | ✓ |
| AI Usage Included | ✓ | — |
| Botpress Studio + Adk | ✓ | — |
| Helpdesk | — | ✓ |
| No Credit Card for Trial | — | ✓ |
| Per Ticket Overage Pricing | — | ✓ |
| Teams, Routing & Rbac | ✓ | — |
| Technical Support via Live Chat | ✓ | — |
| Unlimited AI Agents | ✓ | — |
| Whitelabel Webchat | ✓ | — |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | ✓ |
| Sentiment Analysis | — | ✓ |
| Sla Management | ✓ | ✓ |
| Ticket Management | ✓ | ✓ |
| White Label | ✓ | — |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | ✓ | — |
| Key Integrations | WhatsApp, Webchat, Voice (Enterprise), Shopify, Salesforce, HubSpot, Slack, Zapier, Zendesk, Intercom, and 100+ via Hub | Shopify, WooCommerce, BigCommerce, Magento, PrestaShop, Klaviyo, Recharge, Yotpo, Instagram, Facebook, WhatsApp, SMS, Voice, OpenAI |
| Salesforce | ✓ | — |
| Shopify | ✓ | ✓ |
| Slack | ✓ | ✓ |
| Zapier | ✓ | ✓ |