Head-to-head · facts checked 13 Sept 2026
Botpress vs Fin
Botpress uniquely has 7 features · Fin uniquely has 7 features.
The verdict
Botpress or Fin?
Section 01
Pricing, plan by plan
Every plan each vendor publishes, monthly and yearly where both are offered.
Botpress
Free
Free
100 conversations, no top-ups or overages
Plus
$189/mo (up to $6,559/yr) · $150/mo (up to $6,520/yr)
250 conversations/mo included, packs of 100 for $65 ($0.65/convo) monthly or $50 ($0.50/convo) annually
Team
$939/mo (up to $5,189/yr) · $750/mo (up to $5,000/yr)
1,500 conversations/mo included, packs of 100 for $50 ($0.50/convo) monthly or per annual billing
Enterprise
Custom
Custom conversation volume and pricing
Fin
Fin with your current helpdesk
$0.99 per outcome
50 outcomes/month minimum; works with Salesforce, HubSpot, Freshdesk and more; set up in under an hour
Fin with Intercom helpdesk
From $0.99 per outcome + $19 per helpdesk seat/month
Complete AI + human agent solution; includes configurable inbox, ticketing, workflows, help center, and outbound suite
Pro Add-on
$99 per 1,000 conversations/month
AI-powered analytics add-on: CX Score, AI Topics, Trends, AI Recommendations, Monitors, Custom AI Scorecards
Copilot Add-on
$35 per user/month
AI assistant for human agents: instant advice, onboarding, AI translations, faster resolution
Section 02
Pros and cons
From each tool's full review, written from the same checked facts.
Botpress
Pros
- Botpress Studio and Botpress Desk are both included on every plan, including the free tier, which is genuinely unusual in this category.
- The Agent Development Kit (ADK) is available on all plans including free, whereas most platforms gate API access behind paid tiers.
- The platform supports multiple AI models including GPT-4, Claude, and Gemini, allowing agents to draw on different models depending on the task.
- Knowledge bases use vector-based search, meaning agents search by semantic meaning rather than keyword matching for more accurate results.
- Botpress has been building AI infrastructure since 2015, giving it a decade of development depth that most competitors lack.
- The platform is designed around autonomous agents that can take action and resolve issues, not just answer questions like typical chatbot tools.
- Natural language is used to describe agent behavior, lowering the barrier to building complex workflows without deep technical expertise.
Cons
- Custom domain support for knowledge bases is only available on Plus plans and above, limiting free tier users in meaningful ways.
- The pricing page raises more questions than it answers, suggesting a lack of transparency around plan limits and costs.
- The claim of 750,000 AI agents built on the platform cannot be independently verified, making some vendor statistics hard to trust.
- The flexibility of multi-model AI support may offer limited practical value unless your workflows are genuinely complex.
- The breadth of the platform — combining a chatbot builder, helpdesk, and agent infrastructure — may introduce unnecessary complexity for simpler use cases.
Fin
Pros
- Fin's 76% average resolution rate is consistently confirmed by real customers on G2 and Capterra, with some reporting over 85%.
- Built on proprietary models (Apex 1.0 and Apex Flash) trained specifically on customer experience data rather than general-purpose LLMs.
- Handles full end-to-end conversations autonomously, only escalating to humans when it cannot resolve the issue itself.
- Supports a wide range of channels including web chat, voice, email, SMS, WhatsApp, Instagram, Facebook Messenger, and Slack.
- Can operate as a standalone AI agent layered on top of existing helpdesks like Salesforce or HubSpot, offering deployment flexibility.
- Resolution rate claims held up better than most competitors when cross-referenced against independent user reviews and public data.
- Comes from Intercom, an established platform with 12,000+ customers and over a decade of customer service infrastructure behind it.
Cons
- No free tier is available, making it inaccessible for teams that want to test before committing financially.
- The startup discount program offering 93% off Intercom and a free year of Fin is narrowly available and not open to most businesses.
- Pricing is outcome-based, which can make costs unpredictable and difficult to budget for at scale.
- Marketing claims around resolution rates invite skepticism, even if they do hold up, because the metric can be defined in self-serving ways.
- Splitting from the main Intercom product into its own standalone URL and pricing adds complexity for existing Intercom customers evaluating the upgrade.
- Premium positioning means smaller teams or cost-sensitive buyers may find better value elsewhere despite the strong performance metrics.
Side by side
| Company | ||
| Founded | 2015 | 2011 |
| HQ | Montreal, Canada | San Francisco, USA |
| AI model | Multiple LLMs (GPT-4, Claude, Gemini, and others via Hub) | Apex 1.0 and Apex Flash (proprietary, custom-trained on customer experience interactions) |
| User base | 750K+ AI agents built | 12,000+ customers |
| Platforms | Web, WhatsApp, Webchat, Voice (Enterprise), API | Web, Voice, Chat, Email, SMS, WhatsApp, Slack, Instagram, Facebook Messenger, API |
| Languages | 100+ (multilingual support via LLM translation layer) | Dozens of languages with real-time translation |
| Pricing | ||
| Pricing model | Freemium | Usage-based |
| Free plan | Yes | No |
| Free trial | No | Yes |
| Starting price | $189/mo | $0.99/outcome |
| Enterprise | Custom | Custom — contact sales |
| All plans | Free — Free Plus — $189/mo (up to $6,559/yr) Team — $939/mo (up to $5,189/yr) Enterprise — Custom | Fin with your current helpdesk — $0.99 per outcome usage Fin with Intercom helpdesk — From $0.99 per outcome + $19 per helpdesk seat/month usage Pro Add-on — $99 per 1,000 conversations/month usage Copilot Add-on — $35 per user/month |
| Positioning | ||
| Best for | SMBs and enterprises building AI-powered customer support agents and helpdesks without heavy engineering resources | Mid-market and enterprise businesses seeking an AI agent to automate customer service across multiple channels and helpdesks |
| Differentiator | AI-native helpdesk that resolves multi-step support tickets end-to-end (refunds, account updates, workflows) without per-seat pricing, built on 10 years of AI infrastructure with SOC II, GDPR, and KPMG pen-testing. | Fin uses proprietary Apex AI models custom-trained on billions of customer experience interactions, achieving an industry-leading average 76% resolution rate across 12,000+ customers with outcome-based pricing so you only pay when issues are truly resolved. |
| Competitors | Intercom, Zendesk, Tidio, Freshdesk, Drift | Zendesk AI, Freshdesk Freddy AI, Salesforce Einstein, Intercom (standalone), Ada, Tidio |
| Features | ||
| AI Copilot for Agents | — | ✓ |
| AI Usage Included | ✓ | — |
| Botpress Studio + Adk | ✓ | — |
| Email & Ticketing | — | ✓ |
| Live Chat Support | — | ✓ |
| Proactive Outbound Suite | — | ✓ |
| Teams, Routing & Rbac | ✓ | — |
| Technical Support via Live Chat | ✓ | — |
| Unlimited AI Agents | ✓ | — |
| Whatsapp & Sms | — | ✓ |
| Whitelabel Webchat | ✓ | — |
| Workflow Automations | — | ✓ |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | ✓ |
| Sentiment Analysis | — | ✓ |
| Sla Management | ✓ | ✓ |
| Ticket Management | ✓ | ✓ |
| White Label | ✓ | — |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | ✓ | ✓ |
| Key Integrations | WhatsApp, Webchat, Voice (Enterprise), Shopify, Salesforce, HubSpot, Slack, Zapier, Zendesk, Intercom, and 100+ via Hub | Salesforce, HubSpot, Freshdesk, Intercom, Shopify, Slack, WhatsApp, SMS, Instagram, Facebook Messenger, Okta, Azure AD, OneLogin, MCP |
| Salesforce | ✓ | ✓ |
| Shopify | ✓ | ✓ |
| Slack | ✓ | ✓ |
| Zapier | ✓ | ✓ |
Section 03
Botpress vs Fin: common questions
Is Botpress or Fin cheaper?
Botpress's cheapest paid plan is $189/mo and Fin's is $0.99/outcome. Compare what each plan includes below before going on price alone.
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