Head-to-head · facts checked 13 Sept 2026
Botpress vs Dixa
Botpress uniquely has 9 features · Dixa uniquely has 7 features.
The verdict
Botpress or Dixa?
Section 01
Pricing, plan by plan
Every plan each vendor publishes, monthly and yearly where both are offered.
Botpress
Free
Free
100 conversations, no top-ups or overages
Plus
$189/mo · $150/mo billed yearly
250 conversations/mo included, packs of 100 for $65 ($0.65/convo) monthly or $50 ($0.50/convo) annually Scales up to $6,559/yr ($6,520/yr) with usage.
Team
$939/mo · $750/mo billed yearly
1,500 conversations/mo included, packs of 100 for $50 ($0.50/convo) monthly or per annual billing Scales up to $5,189/yr ($5,000/yr) with usage.
Enterprise
Custom
Custom conversation volume and pricing
Dixa
Growth
€109/agent/mo · €1,068/agent/yr
For growing teams
Ultimate
€169/agent/mo · €1,669/agent/yr
For scaling operation, Most Popular
Prime
€215/agent/mo · €2,148/agent/yr
For enterprise needs
For everything else about each tool, read the full Botpress review and Dixa review.
Side by side
| Company | ||
| Founded | 2015 | 2015 |
| HQ | Montreal, Canada | Copenhagen, Denmark |
| AI model | Multiple LLMs (GPT-4, Claude, Gemini, and others via Hub) | Proprietary (Mim AI Agent + GPT-powered Co-Pilot) |
| User base | 750K+ AI agents built | — |
| Platforms | Web, WhatsApp, Webchat, Voice (Enterprise), API | Web |
| Languages | 100+ (multilingual support via LLM translation layer) | 30+ (Mim AI Agent supports 30+ languages) |
| Pricing | ||
| Pricing model | Freemium | Subscription |
| Free plan | Yes | No |
| Free trial | No | No |
| Starting price | $189/mo | €109/agent/mo |
| Enterprise | Custom | Custom |
| All plans | Free — Free Plus — $189/mo Team — $939/mo Enterprise — Custom | Growth — €109/agent/mo Ultimate — €169/agent/mo Prime — €215/agent/mo |
| Positioning | ||
| Best for | SMBs and enterprises building AI-powered customer support agents and helpdesks without heavy engineering resources | Customer service teams from growing to enterprise scale |
| Differentiator | AI-native helpdesk that resolves multi-step support tickets end-to-end (refunds, account updates, workflows) without per-seat pricing, built on 10 years of AI infrastructure with SOC II, GDPR, and KPMG pen-testing. | Dixa unifies every channel (including native voice) and its own agentic AI (Mim) from day one in a single platform purpose-built for ecommerce, with per-conversation AI pricing rather than per-resolution to keep costs predictable. |
| Competitors | Intercom, Zendesk, Tidio, Freshdesk, Drift | Zendesk, Freshdesk, Intercom, Gorgias, Kustomer |
| Features | ||
| 3rd Party AI Integrations | — | ✓ |
| AI Agent (Mim) | — | ✓ |
| AI Usage Included | ✓ | — |
| Botpress Studio + Adk | ✓ | — |
| Call Recording | — | ✓ |
| Ivr | — | ✓ |
| Intelligent Routing | — | ✓ |
| Knowledge Base | — | ✓ |
| Teams, Routing & Rbac | ✓ | — |
| Technical Support via Live Chat | ✓ | — |
| Unlimited AI Agents | ✓ | — |
| Whitelabel Webchat | ✓ | — |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | ✓ |
| Sentiment Analysis | — | ✓ |
| Sla Management | ✓ | ✓ |
| Ticket Management | ✓ | ✓ |
| White Label | ✓ | — |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | ✓ | ✓ |
| Key Integrations | WhatsApp, Webchat, Voice (Enterprise), Shopify, Salesforce, HubSpot, Slack, Zapier, Zendesk, Intercom, and 100+ via Hub | Shopify, Klaviyo, 35+ native integrations, 3rd-party AI integrations (Ultimate+), custom integrations via API and webhooks |
| Salesforce | ✓ | ✓ |
| Shopify | ✓ | ✓ |
| Slack | ✓ | — |
| Zapier | ✓ | — |
Section 02
Botpress vs Dixa: common questions
Is Botpress or Dixa cheaper?
Botpress's cheapest paid plan is $189/mo and Dixa's is €109/agent/mo. Compare what each plan includes below before going on price alone.
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