Head-to-head · facts checked 26 Sept 2026
Tidio vs Zipchat AI
Tidio uniquely has 19 features · Zipchat AI uniquely has 6 features.
The verdict
Tidio or Zipchat AI?
Section 01
Pricing, plan by plan
Every plan each vendor publishes, monthly and yearly where both are offered.
Tidio
Starter
$29/mo · $290/yr
100 Billable conversations, 50 Lyro AI Agent conversations (one-off)
Growth
$59/mo · $590/yr
From 250 Billable conversations, includes advanced analytics and automation
Plus
$300/mo · $3,600/yr
Custom Billable conversations, + monthly usage, premium support and dedicated success manager
Premium
Custom
Custom Billable conversations, guaranteed 50% Lyro AI resolution rate, managed service
Zipchat AI
Starter
$49/mo · $468/yr
500 replies/mo, ~200 conversations, 1,000 training pages, 2 stores
Growth
$129/mo · $1,236/yr
1,500 replies/mo, ~600 conversations, 15,000 training pages, 5 stores
Pro
$249/mo · $2,388/yr
3,000 replies/mo, ~1,250 conversations, 75,000 training pages, 10 stores (Recommended)
Scale
$499/mo · $4,668/yr
6,000 replies/mo, ~2,500 conversations, 300,000 training pages, 20 stores
Unlimited
From $999/mo
Unlimited replies, custom volume pricing, book a demo to quote Rate locked for 12 months.
For everything else about each tool, read the full Tidio review and Zipchat AI review.
Side by side
| Company | ||
| Founded | 2013 | 2023 |
| HQ | San Francisco, USA | Wilmington, Delaware |
| AI model | Lyro (Proprietary, built on Claude/OpenAI foundation) | Proprietary (LLM-based, likely GPT-4 backend) |
| User base | 300K+ | Thousands of stores (exact count not publicly stated) |
| Platforms | Web, iOS, Android, Windows, Mac, Chrome | Shopify, Slack, Zapier, Salesforce, Salesforce Commerce Cloud |
| Languages | 25+ | All languages |
| Pricing | ||
| Pricing model | Freemium | Subscription |
| Free plan | Yes | No |
| Free trial | Yes | Yes |
| Starting price | $29/mo | $49/mo |
| Enterprise | Contact for pricing | $999/mo |
| Refund policy | — | 30-day money back guarantee |
| All plans | Starter — $29/mo Growth — $59/mo Plus — $300/mo Premium — Custom | Starter — $49/mo Growth — $129/mo Pro — $249/mo Scale — $499/mo Unlimited — From $999/mo |
| Positioning | ||
| Best for | Small to mid-sized businesses needing live chat with AI automation | Ecommerce brands on Shopify and WooCommerce seeking AI-driven sales and support automation |
| Differentiator | Combines live chat, AI agent (Lyro), and proactive flow automation in one platform with transparent usage-based pricing | Per-reply usage model with store/website limits and AI training pages scaling across tiers |
| Competitors | Intercom, Zendesk, Gorgias, LiveChat, Freshdesk | Tidio, Gorgias, Zendesk, Intercom, Freshdesk |
| Features | ||
| AI Agent Conversations | ✓ | — |
| AI Chatbot (Lyro) | ✓ | — |
| AI Training Pages | — | ✓ |
| Advanced Analytics | ✓ | — |
| All Channels | — | ✓ |
| Annual Billing Discount | ✓ | — |
| Automatic Chat Assignment | ✓ | — |
| Custom API Access | — | ✓ |
| Email Forwarding | — | ✓ |
| Live Chat | ✓ | — |
| Live Chat & Ticketing | ✓ | — |
| Live Typing Preview | ✓ | — |
| Macros | ✓ | — |
| Proactive Chat Flows | ✓ | — |
| Ticketing System | ✓ | — |
| Unlimited Team Members | — | ✓ |
| Usage Based Pricing Calculator | ✓ | — |
| Zapier Integration | — | ✓ |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | — |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | ✓ |
| Sla Management | ✓ | — |
| Ticket Management | ✓ | ✓ |
| White Label | ✓ | — |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | ✓ | — |
| Key Integrations | Shopify, Salesforce, Zendesk, HubSpot, Messenger, Instagram, WhatsApp, Email, WordPress, Magento, Squarespace, Zapier, and 120+ total integrations | Shopify, WooCommerce, WordPress (official plugin), Instagram, WhatsApp, Messenger, Email, Any External API |
| Salesforce | ✓ | — |
| Shopify | ✓ | ✓ |
| Slack | ✓ | — |
| Zapier | ✓ | — |
Section 02
Tidio vs Zipchat AI: common questions
Is Tidio or Zipchat AI cheaper?
Tidio's cheapest paid plan is $29/mo and Zipchat AI's is $49/mo. Compare what each plan includes below before going on price alone.
Keep comparing
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