Tidio vs Zipchat AI
Tidio uniquely has 19 features · Zipchat AI uniquely has 6 features.
| Tidio | Zipchat AI | |
|---|---|---|
| Company | ||
| Founded | 2013 | 2023 |
| HQ | San Francisco, USA | Wilmington, Delaware |
| AI model | Lyro (Proprietary, built on Claude/OpenAI foundation) | Proprietary (LLM-based, likely GPT-4 backend) |
| User base | 300K+ | Thousands of stores (exact count not publicly stated) |
| Platforms | Web, iOS, Android, Windows, Mac, Chrome | Shopify, Slack, Zapier, Salesforce, Salesforce Commerce Cloud |
| Languages | 25+ | All languages |
| Pricing | ||
| Pricing model | Freemium | Subscription |
| Free plan | No | No |
| Free trial | Yes | Yes |
| Starting price | $29/mo | $49/mo |
| Enterprise | Contact for pricing | $999/mo |
| Refund policy | — | 30-day money back guarantee |
| All plans | Starter$29/moGrowth$59/moPlus$300/mo usagePremiumCustom | Starter$49/moGrowth$129/moPro$249/moScale$499/moUnlimitedFrom $999/mo |
| Positioning | ||
| Best for | Small to mid-sized businesses needing live chat with AI automation | Ecommerce brands on Shopify and WooCommerce seeking AI-driven sales and support automation |
| Differentiator | Combines live chat, AI agent (Lyro), and proactive flow automation in one platform with transparent usage-based pricing | Per-reply usage model with store/website limits and AI training pages scaling across tiers |
| Competitors | Intercom, Zendesk, Gorgias, LiveChat, Freshdesk | Tidio, Gorgias, Zendesk, Intercom, Freshdesk |
| Features | ||
| AI Agent Conversations | ✓ | — |
| AI Chatbot (Lyro) | ✓ | — |
| AI Training Pages | — | ✓ |
| Advanced Analytics | ✓ | — |
| All Channels | — | ✓ |
| Annual Billing Discount | ✓ | — |
| Automatic Chat Assignment | ✓ | — |
| Custom API Access | — | ✓ |
| Email Forwarding | — | ✓ |
| Live Chat | ✓ | — |
| Live Chat & Ticketing | ✓ | — |
| Live Typing Preview | ✓ | — |
| Macros | ✓ | — |
| Proactive Chat Flows | ✓ | — |
| Ticketing System | ✓ | — |
| Unlimited Team Members | — | ✓ |
| Usage Based Pricing Calculator | ✓ | — |
| Zapier Integration | — | ✓ |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | — |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | ✓ |
| Sla Management | ✓ | — |
| Ticket Management | ✓ | ✓ |
| White Label | ✓ | — |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | ✓ | — |
| Key Integrations | Shopify, Salesforce, Zendesk, HubSpot, Messenger, Instagram, WhatsApp, Email, WordPress, Magento, Squarespace, Zapier, and 120+ total integrations | Shopify, WooCommerce, WordPress (official plugin), Instagram, WhatsApp, Messenger, Email, Any External API |
| Salesforce | ✓ | — |
| Shopify | ✓ | ✓ |
| Slack | ✓ | — |
| Zapier | ✓ | — |