Head-to-head · facts checked 26 Sept 2026
Ochatbot vs Tidio
Tidio uniquely has 16 features · Ochatbot uniquely has 1 feature.
The verdict
Ochatbot or Tidio?
Section 01
Pricing, plan by plan
Every plan each vendor publishes, monthly and yearly where both are offered.
Ochatbot
Free
Free
Up to 1,000 monthly visitors; 100 products; 5 FAQ prompts; generative AI; abandoned cart; order status; 1 form; 6 months data storage
Starter
$9/mo
Up to 2,000 monthly visitors; 3,000 products; 10 FAQ prompts; 3 document prompts; 1 year data storage
Basic
$97/mo
Up to 10,000 monthly visitors; 5,000 products; unlimited FAQ & document prompts; product finder; upsell/cross-sell (manual); HIPAA compliant; 2 years data storage
Plus
$247/mo
Up to 50,000 monthly visitors; 10,000 products; automatic upsell/cross-sell; weekly auto product sync; out-of-stock messaging; unlimited data storage
Pro
$497/mo
Up to 100,000 monthly visitors; unlimited products; multiple domains; multiple LLM models; advanced LLM prompting; white labeling; daily automated sync; unlimited data retention
Tidio
Starter
$29/mo · $290/yr
100 Billable conversations, 50 Lyro AI Agent conversations (one-off)
Growth
$59/mo · $590/yr
From 250 Billable conversations, includes advanced analytics and automation
Plus
$300/mo · $3,600/yr
Custom Billable conversations, + monthly usage, premium support and dedicated success manager
Premium
Custom
Custom Billable conversations, guaranteed 50% Lyro AI resolution rate, managed service
For everything else about each tool, read the full Ochatbot review and Tidio review.
Side by side
| Company | ||
| Founded | 2012 | 2013 |
| HQ | Boulder, Colorado, USA | San Francisco, USA |
| AI model | Proprietary (customized LLM models including generative AI; Pro plan allows multiple LLM model switching) | Lyro (Proprietary, built on Claude/OpenAI foundation) |
| User base | — | 300K+ |
| Platforms | Web (JavaScript single-script embed); integrates with Shopify, WooCommerce, BigCommerce and other ecommerce platforms | Web, iOS, Android, Windows, Mac, Chrome |
| Languages | English primary; multilingual not publicly stated | 25+ |
| Pricing | ||
| Pricing model | Freemium | Freemium |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Starting price | $9/mo | $29/mo |
| Enterprise | Custom pricing | Contact for pricing |
| All plans | Free — Free Starter — $9/mo Basic — $97/mo Plus — $247/mo Pro — $497/mo | Starter — $29/mo Growth — $59/mo Plus — $300/mo Premium — Custom |
| Positioning | ||
| Best for | Ecommerce brands on Shopify and similar platforms seeking AI-driven sales, support, and order management | Small to mid-sized businesses needing live chat with AI automation |
| Differentiator | Purpose-built ecommerce AI chatbot that syncs directly with product feeds to drive AOV lifts and handle order tracking, abandoned cart recovery, and upsells natively within the chat interface | Combines live chat, AI agent (Lyro), and proactive flow automation in one platform with transparent usage-based pricing |
| Competitors | Tidio, Gorgias, Drift, Intercom, Yotpo SMSBump, Re:amaze | Intercom, Zendesk, Gorgias, LiveChat, Freshdesk |
| Features | ||
| AI Agent Conversations | — | ✓ |
| AI Chatbot (Lyro) | — | ✓ |
| Advanced Analytics | — | ✓ |
| Annual Billing Discount | — | ✓ |
| Automatic Chat Assignment | — | ✓ |
| Live Chat | — | ✓ |
| Live Chat & Ticketing | — | ✓ |
| Live Typing Preview | — | ✓ |
| Macros | — | ✓ |
| Proactive Chat Flows | — | ✓ |
| Ticketing System | — | ✓ |
| Usage Based Pricing Calculator | — | ✓ |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | — | ✓ |
| Sentiment Analysis | ✓ | — |
| Sla Management | ✕ | ✓ |
| Ticket Management | ✕ | ✓ |
| White Label | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | ✓ | ✓ |
| Key Integrations | Shopify, BigCommerce, WooCommerce, Zapier, third-party live chat platforms, order status systems, ecommerce product feeds | Shopify, Salesforce, Zendesk, HubSpot, Messenger, Instagram, WhatsApp, Email, WordPress, Magento, Squarespace, Zapier, and 120+ total integrations |
| Salesforce | ✓ | ✓ |
| Shopify | ✓ | ✓ |
| Slack | — | ✓ |
| Zapier | ✓ | ✓ |
Section 02
Ochatbot vs Tidio: common questions
Is Ochatbot or Tidio cheaper?
Ochatbot's cheapest paid plan is $9/mo and Tidio's is $29/mo. Compare what each plan includes below before going on price alone.
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