Head-to-head · facts checked 13 Sept 2026
Gorgias vs Zipchat AI
Gorgias uniquely has 10 features · Zipchat AI uniquely has 6 features.
The verdict
Gorgias or Zipchat AI?
Section 01
Pricing, plan by plan
Every plan each vendor publishes, monthly and yearly where both are offered.
Gorgias
Starter
$10/mo · N/A
~50 tickets/mo helpdesk base; AI Agent add-on pay-per-resolution; unlimited agents
Starter (with ai agent)
$40/mo · N/A
~50 tickets/mo helpdesk base; AI Agent add-on pay-per-resolution; unlimited agents
Basic
$60/mo · $600/yr
~300 tickets/mo; core helpdesk + AI Agent pay-per-resolution; unlimited agents
Basic (with ai agent)
$90/mo · $924/yr
~300 tickets/mo; core helpdesk + AI Agent pay-per-resolution; unlimited agents
Pro
$360/mo · $3,600/yr
~2,000 tickets/mo; advanced automation, revenue reporting; unlimited agents
Pro (with ai agent)
$550/mo · $5,652/yr
~2,000 tickets/mo; advanced automation, revenue reporting; unlimited agents
Advanced
$900/mo · $9,000/yr
~5,000 tickets/mo; full feature set, priority support; unlimited agents
Advanced (with ai agent)
$1,430/mo · $14,724/yr
~5,000 tickets/mo; full feature set, priority support; unlimited agents
Enterprise
Custom
5,000+ tickets/mo; custom contract, dedicated support, SLA guarantees
Zipchat AI
Starter
$49/mo · $468/yr
500 replies/mo, ~200 conversations, 1,000 training pages, 2 stores
Growth
$129/mo · $1,236/yr
1,500 replies/mo, ~600 conversations, 15,000 training pages, 5 stores
Pro
$249/mo · $2,388/yr
3,000 replies/mo, ~1,250 conversations, 75,000 training pages, 10 stores (Recommended)
Scale
$499/mo · $4,668/yr
6,000 replies/mo, ~2,500 conversations, 300,000 training pages, 20 stores
Unlimited
From $999/mo · Rate locked for 12 months
Unlimited replies, custom volume pricing, book a demo to quote
Section 02
Pros and cons
From each tool's full review, written from the same checked facts.
Gorgias
Pros
- Native one-click Shopify integration pulls order data, customer history, and product catalog directly into the conversation view.
- Agents can issue refunds, apply discounts, cancel orders, and initiate upsells without leaving the ticket interface.
- AI Agent 3.0 is built on an OpenAI partnership and trained on over a billion support conversations, fine-tuned specifically for ecommerce.
- The AI is positioned to drive revenue through pre-sale guidance and upsells, not just ticket deflection.
- Shopify invested directly in Gorgias, explaining the exceptional depth of the native integration.
- Serves over 17,000 ecommerce brands with a claimed 40% market share among Shopify stores.
- Omnichannel inbox consolidates support across channels with an AI layer built on top for automation.
Cons
- For non-Shopify ecommerce brands, the value proposition becomes significantly more complicated and less compelling.
- The product is narrowly purpose-built for ecommerce, making it a poor fit for general-purpose helpdesk use cases.
- The research is based on third-party reviews and vendor documentation rather than direct hands-on product testing.
- Pricing complexity may emerge at scale, as suggested by 'the math gets complicated fast' for non-Shopify users.
- Heavy reliance on AI automation may not suit brands that prefer high-touch, human-led customer support workflows.
- Peak season ticket backlogs remain a recurring complaint among operators in Shopify forums and G2 threads.
Zipchat AI
Pros
- Native integration with Shopify and WooCommerce makes setup straightforward for ecommerce stores.
- Multi-channel reach includes WhatsApp, Instagram, email, and website chat from a single platform.
- Knowledge base ingestion auto-crawls up to 300,000 training pages including product pages and documentation.
- Custom instructions and corrections feed back into the agent's responses over time, improving accuracy.
- API access with user-level and agent-level keys allows stores to build custom workflows on top of the platform.
- Handles both pre-purchase sales tasks and post-purchase support including order tracking in one agent.
- Proactive engagement triggers on hesitation signals, enabling cart recovery without manual intervention.
Cons
- Company launched in 2023 with unknown headquarters, raising questions about long-term reliability and support.
- The AI model is likely GPT-4 based despite being marketed as proprietary, which is misleading.
- The claimed 97% resolution rate without human involvement is suspiciously round and difficult to verify independently.
- Young company with limited track record means fewer enterprise-grade case studies or proven scale stories.
- No clear transparency around data handling or where customer conversation data is stored.
- Pricing pages suggest costs that may be prohibitive for smaller ecommerce stores with tight margins.
Side by side
| Company | ||
| Founded | 2015 | 2023 |
| HQ | San Francisco, USA | Wilmington, Delaware |
| AI model | OpenAI (direct partnership, fine-tuned for ecommerce) | Proprietary (LLM-based, likely GPT-4 backend) |
| User base | 17,000+ ecommerce brands | Thousands of stores (exact count not publicly stated) |
| Platforms | Web, iOS, Android, Chrome Extension | Shopify, Slack, Zapier, Salesforce, Salesforce Commerce Cloud |
| Languages | Multiple — 30+ languages supported | All languages |
| Pricing | ||
| Pricing model | Usage-based | Subscription |
| Free plan | No | No |
| Free trial | Yes | Yes |
| Starting price | $10/mo | $49/mo |
| Enterprise | $900/mo | $999/mo |
| Refund policy | — | 30-day money back guarantee |
| All plans | Starter — $10/mo Starter (with ai agent) — $40/mo Basic — $60/mo Basic (with ai agent) — $90/mo Pro — $360/mo Pro (with ai agent) — $550/mo Advanced — $900/mo Advanced (with ai agent) — $1,430/mo Enterprise — Custom | Starter — $49/mo Growth — $129/mo Pro — $249/mo Scale — $499/mo Unlimited — From $999/mo |
| Positioning | ||
| Best for | E-commerce brands scaling customer support | Ecommerce brands on Shopify and WooCommerce seeking AI-driven sales and support automation |
| Differentiator | The only helpdesk natively built into Shopify with a unified AI Agent that handles pre-sale to post-sale conversations, automates 60% of support, and directly drives measurable revenue through upsells and guided shopping. | Per-reply usage model with store/website limits and AI training pages scaling across tiers |
| Competitors | Zendesk, Kustomer, Gladly, Intercom, Re:Amaze, Richpanel, Zowie, Siena, Yuma, Ada | Tidio, Gorgias, Zendesk, Intercom, Freshdesk |
| Features | ||
| AI Agent | ✓ | — |
| AI Training Pages | — | ✓ |
| All Channels | — | ✓ |
| Custom API Access | — | ✓ |
| Email Forwarding | — | ✓ |
| Helpdesk | ✓ | — |
| No Credit Card for Trial | ✓ | — |
| Per Ticket Overage Pricing | ✓ | — |
| Unlimited Team Members | — | ✓ |
| Zapier Integration | — | ✓ |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | — |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | ✓ |
| Sentiment Analysis | ✓ | — |
| Sla Management | ✓ | — |
| Ticket Management | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | ✓ | — |
| Key Integrations | Shopify, WooCommerce, BigCommerce, Magento, PrestaShop, Klaviyo, Recharge, Yotpo, Instagram, Facebook, WhatsApp, SMS, Voice, OpenAI | Shopify, WooCommerce, WordPress (official plugin), Instagram, WhatsApp, Messenger, Email, Any External API |
| Shopify | ✓ | ✓ |
| Slack | ✓ | — |
| Zapier | ✓ | — |
Section 03
Gorgias vs Zipchat AI: common questions
Is Gorgias or Zipchat AI cheaper?
Gorgias's cheapest paid plan is $10/mo and Zipchat AI's is $49/mo. Compare what each plan includes below before going on price alone.
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