Gorgias vs Zipchat AI
Gorgias uniquely has 9 features · Zipchat AI uniquely has 6 features.
| Gorgias | Zipchat AI | |
|---|---|---|
| Company | ||
| Founded | 2015 | 2023 |
| HQ | San Francisco, USA | Wilmington, Delaware |
| AI model | OpenAI (direct partnership, fine-tuned for ecommerce) | Proprietary (LLM-based, likely GPT-4 backend) |
| User base | 17,000+ ecommerce brands | Thousands of stores (exact count not publicly stated) |
| Platforms | Web, iOS, Android, Chrome Extension | Shopify, Slack, Zapier, Salesforce, Salesforce Commerce Cloud |
| Languages | Multiple — 30+ languages supported | All languages |
| Pricing | ||
| Pricing model | Usage-based | Subscription |
| Free plan | No | No |
| Free trial | Yes | Yes |
| Starting price | $10/mo | $49/mo |
| Enterprise | $900/mo | $999/mo |
| Refund policy | — | 30-day money back guarantee |
| All plans | Starter$10/moStarter (with ai agent)$40/moBasic$60/moBasic (with ai agent)$90/moPro$360/moPro (with ai agent)$550/moAdvanced$900/moAdvanced (with ai agent)$1,430/moEnterpriseCustom | Starter$49/moGrowth$129/moPro$249/moScale$499/moUnlimitedFrom $999/mo |
| Positioning | ||
| Best for | E-commerce brands scaling customer support | Ecommerce brands on Shopify and WooCommerce seeking AI-driven sales and support automation |
| Differentiator | The only helpdesk natively built into Shopify with a unified AI Agent that handles pre-sale to post-sale conversations, automates 60% of support, and directly drives measurable revenue through upsells and guided shopping. | Per-reply usage model with store/website limits and AI training pages scaling across tiers |
| Competitors | Zendesk, Kustomer, Gladly, Intercom, Re:Amaze, Richpanel, Zowie, Siena, Yuma, Ada | Tidio, Gorgias, Zendesk, Intercom, Freshdesk |
| Features | ||
| AI Agent | ✓ | — |
| AI Training Pages | — | ✓ |
| All Channels | — | ✓ |
| Custom API Access | — | ✓ |
| Email Forwarding | — | ✓ |
| Helpdesk | ✓ | — |
| No Credit Card for Trial | ✓ | — |
| Per Ticket Overage Pricing | ✓ | — |
| Unlimited Team Members | — | ✓ |
| Zapier Integration | — | ✓ |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | — |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | ✓ |
| Sentiment Analysis | ✓ | — |
| Sla Management | ✓ | — |
| Ticket Management | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Key Integrations | Shopify, WooCommerce, BigCommerce, Magento, PrestaShop, Klaviyo, Recharge, Yotpo, Instagram, Facebook, WhatsApp, SMS, Voice, OpenAI | Shopify, WooCommerce, WordPress (official plugin), Instagram, WhatsApp, Messenger, Email, Any External API |
| Shopify | ✓ | ✓ |
| Slack | ✓ | — |
| Zapier | ✓ | — |