Gorgias vs Ochatbot
Gorgias uniquely has 7 features · Ochatbot uniquely has 1 feature.
| Gorgias | Ochatbot | |
|---|---|---|
| Company | ||
| Founded | 2015 | 2012 |
| HQ | San Francisco, USA | Boulder, Colorado, USA |
| AI model | OpenAI (direct partnership, fine-tuned for ecommerce) | Proprietary (customized LLM models including generative AI; Pro plan allows multiple LLM model switching) |
| User base | 17,000+ ecommerce brands | — |
| Platforms | Web, iOS, Android, Chrome Extension | Web (JavaScript single-script embed); integrates with Shopify, WooCommerce, BigCommerce and other ecommerce platforms |
| Languages | Multiple — 30+ languages supported | English primary; multilingual not publicly stated |
| Pricing | ||
| Pricing model | Usage-based | Freemium |
| Free plan | No | Yes |
| Free trial | Yes | Yes |
| Starting price | $10/mo | $29/mo |
| Enterprise | $900/mo | Custom pricing |
| All plans | Starter$10/moStarter (with ai agent)$40/moBasic$60/moBasic (with ai agent)$90/moPro$360/moPro (with ai agent)$550/moAdvanced$900/moAdvanced (with ai agent)$1,430/moEnterpriseCustom | Free$0/moStarter$9/moBasic$97/moPlus$247/moPro$497/mo |
| Positioning | ||
| Best for | E-commerce brands scaling customer support | Ecommerce brands on Shopify and similar platforms seeking AI-driven sales, support, and order management |
| Differentiator | The only helpdesk natively built into Shopify with a unified AI Agent that handles pre-sale to post-sale conversations, automates 60% of support, and directly drives measurable revenue through upsells and guided shopping. | Purpose-built ecommerce AI chatbot that syncs directly with product feeds to drive AOV lifts and handle order tracking, abandoned cart recovery, and upsells natively within the chat interface |
| Competitors | Zendesk, Kustomer, Gladly, Intercom, Re:Amaze, Richpanel, Zowie, Siena, Yuma, Ada | Tidio, Gorgias, Drift, Intercom, Yotpo SMSBump, Re:amaze |
| Features | ||
| AI Agent | ✓ | — |
| Helpdesk | ✓ | — |
| No Credit Card for Trial | ✓ | — |
| Per Ticket Overage Pricing | ✓ | — |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | — |
| Sentiment Analysis | ✓ | ✓ |
| Sla Management | ✓ | ✕ |
| Ticket Management | ✓ | ✓ |
| White Label | — | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Key Integrations | Shopify, WooCommerce, BigCommerce, Magento, PrestaShop, Klaviyo, Recharge, Yotpo, Instagram, Facebook, WhatsApp, SMS, Voice, OpenAI | Shopify, BigCommerce, WooCommerce, Zapier, third-party live chat platforms, order status systems, ecommerce product feeds |
| Shopify | ✓ | ✓ |
| Slack | ✓ | — |
| Zapier | ✓ | ✓ |