Head-to-head · facts checked 13 Sept 2026
Gorgias vs Ochatbot
Gorgias uniquely has 8 features · Ochatbot uniquely has 2 features.
The verdict
Gorgias or Ochatbot?
Section 01
Pricing, plan by plan
Every plan each vendor publishes, monthly and yearly where both are offered.
Gorgias
Starter
$10/mo · N/A
~50 tickets/mo helpdesk base; AI Agent add-on pay-per-resolution; unlimited agents
Starter (with ai agent)
$40/mo · N/A
~50 tickets/mo helpdesk base; AI Agent add-on pay-per-resolution; unlimited agents
Basic
$60/mo · $600/yr
~300 tickets/mo; core helpdesk + AI Agent pay-per-resolution; unlimited agents
Basic (with ai agent)
$90/mo · $924/yr
~300 tickets/mo; core helpdesk + AI Agent pay-per-resolution; unlimited agents
Pro
$360/mo · $3,600/yr
~2,000 tickets/mo; advanced automation, revenue reporting; unlimited agents
Pro (with ai agent)
$550/mo · $5,652/yr
~2,000 tickets/mo; advanced automation, revenue reporting; unlimited agents
Advanced
$900/mo · $9,000/yr
~5,000 tickets/mo; full feature set, priority support; unlimited agents
Advanced (with ai agent)
$1,430/mo · $14,724/yr
~5,000 tickets/mo; full feature set, priority support; unlimited agents
Enterprise
Custom
5,000+ tickets/mo; custom contract, dedicated support, SLA guarantees
Ochatbot
Free
$0/mo
Up to 1,000 monthly visitors; 100 products; 5 FAQ prompts; generative AI; abandoned cart; order status; 1 form; 6 months data storage
Starter
$9/mo
Up to 2,000 monthly visitors; 3,000 products; 10 FAQ prompts; 3 document prompts; 1 year data storage
Basic
$97/mo
Up to 10,000 monthly visitors; 5,000 products; unlimited FAQ & document prompts; product finder; upsell/cross-sell (manual); HIPAA compliant; 2 years data storage
Plus
$247/mo
Up to 50,000 monthly visitors; 10,000 products; automatic upsell/cross-sell; weekly auto product sync; out-of-stock messaging; unlimited data storage
Pro
$497/mo
Up to 100,000 monthly visitors; unlimited products; multiple domains; multiple LLM models; advanced LLM prompting; white labeling; daily automated sync; unlimited data retention
Section 02
Pros and cons
From each tool's full review, written from the same checked facts.
Gorgias
Pros
- Native one-click Shopify integration pulls order data, customer history, and product catalog directly into the conversation view.
- Agents can issue refunds, apply discounts, cancel orders, and initiate upsells without leaving the ticket interface.
- AI Agent 3.0 is built on an OpenAI partnership and trained on over a billion support conversations, fine-tuned specifically for ecommerce.
- The AI is positioned to drive revenue through pre-sale guidance and upsells, not just ticket deflection.
- Shopify invested directly in Gorgias, explaining the exceptional depth of the native integration.
- Serves over 17,000 ecommerce brands with a claimed 40% market share among Shopify stores.
- Omnichannel inbox consolidates support across channels with an AI layer built on top for automation.
Cons
- For non-Shopify ecommerce brands, the value proposition becomes significantly more complicated and less compelling.
- The product is narrowly purpose-built for ecommerce, making it a poor fit for general-purpose helpdesk use cases.
- The research is based on third-party reviews and vendor documentation rather than direct hands-on product testing.
- Pricing complexity may emerge at scale, as suggested by 'the math gets complicated fast' for non-Shopify users.
- Heavy reliance on AI automation may not suit brands that prefer high-touch, human-led customer support workflows.
- Peak season ticket backlogs remain a recurring complaint among operators in Shopify forums and G2 threads.
Ochatbot
Pros
- Built specifically for ecommerce with native integrations for Shopify, WooCommerce, and BigCommerce via a single JavaScript snippet.
- Generative AI is included even on the free plan, which is rare among competitors at this price point.
- The Pro tier allows switching between multiple LLM models, an unusually flexible feature for a mid-market chatbot tool.
- AI Happiness Sentiment feature reads conversation tone and adjusts responses based on customer mood.
- Founded in 2012, giving Ochatbot over a decade of domain-specific ecommerce chatbot experience.
- Handles high-value ecommerce use cases like order tracking and upselling while shoppers are actively browsing.
- Zapier integration and API access allow smaller teams to connect the tool to external CRMs and ticketing systems.
Cons
- Ticket management is form-based with email alerts only — it is not a proper helpdesk solution.
- Vendor conversion claims and AOV lift stats on the homepage are not well supported by independent customer feedback.
- AI Happiness Sentiment feature lacks publicly available real-world test data to validate vendor claims.
- Not designed for broad customer support operations, making it a poor fit for teams needing a full-service platform like Intercom.
- White-label functionality is locked behind the Pro plan, limiting branding options for lower-tier users.
- LLM model flexibility on Pro may only matter to technically sophisticated teams, limiting its practical value for most users.
Side by side
| Company | ||
| Founded | 2015 | 2012 |
| HQ | San Francisco, USA | Boulder, Colorado, USA |
| AI model | OpenAI (direct partnership, fine-tuned for ecommerce) | Proprietary (customized LLM models including generative AI; Pro plan allows multiple LLM model switching) |
| User base | 17,000+ ecommerce brands | — |
| Platforms | Web, iOS, Android, Chrome Extension | Web (JavaScript single-script embed); integrates with Shopify, WooCommerce, BigCommerce and other ecommerce platforms |
| Languages | Multiple — 30+ languages supported | English primary; multilingual not publicly stated |
| Pricing | ||
| Pricing model | Usage-based | Freemium |
| Free plan | No | Yes |
| Free trial | Yes | Yes |
| Starting price | $10/mo | $9/mo |
| Enterprise | $900/mo | Custom pricing |
| All plans | Starter — $10/mo Starter (with ai agent) — $40/mo Basic — $60/mo Basic (with ai agent) — $90/mo Pro — $360/mo Pro (with ai agent) — $550/mo Advanced — $900/mo Advanced (with ai agent) — $1,430/mo Enterprise — Custom | Free — $0/mo Starter — $9/mo Basic — $97/mo Plus — $247/mo Pro — $497/mo |
| Positioning | ||
| Best for | E-commerce brands scaling customer support | Ecommerce brands on Shopify and similar platforms seeking AI-driven sales, support, and order management |
| Differentiator | The only helpdesk natively built into Shopify with a unified AI Agent that handles pre-sale to post-sale conversations, automates 60% of support, and directly drives measurable revenue through upsells and guided shopping. | Purpose-built ecommerce AI chatbot that syncs directly with product feeds to drive AOV lifts and handle order tracking, abandoned cart recovery, and upsells natively within the chat interface |
| Competitors | Zendesk, Kustomer, Gladly, Intercom, Re:Amaze, Richpanel, Zowie, Siena, Yuma, Ada | Tidio, Gorgias, Drift, Intercom, Yotpo SMSBump, Re:amaze |
| Features | ||
| AI Agent | ✓ | — |
| Helpdesk | ✓ | — |
| No Credit Card for Trial | ✓ | — |
| Per Ticket Overage Pricing | ✓ | — |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | — |
| Sentiment Analysis | ✓ | ✓ |
| Sla Management | ✓ | ✕ |
| Ticket Management | ✓ | ✕ |
| White Label | — | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | ✓ | ✓ |
| Key Integrations | Shopify, WooCommerce, BigCommerce, Magento, PrestaShop, Klaviyo, Recharge, Yotpo, Instagram, Facebook, WhatsApp, SMS, Voice, OpenAI | Shopify, BigCommerce, WooCommerce, Zapier, third-party live chat platforms, order status systems, ecommerce product feeds |
| Salesforce | — | ✓ |
| Shopify | ✓ | ✓ |
| Slack | ✓ | — |
| Zapier | ✓ | ✓ |
Section 03
Gorgias vs Ochatbot: common questions
Is Gorgias or Ochatbot cheaper?
Gorgias's cheapest paid plan is $10/mo and Ochatbot's is $9/mo. Compare what each plan includes below before going on price alone.
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