Chatling vs Crisp
Crisp uniquely has 10 features · Chatling uniquely has 7 features.
| Chatling | Crisp | |
|---|---|---|
| Company | ||
| Founded | — | 2015 |
| HQ | — | Nantes, France |
| AI model | GPT-5.6, Claude Opus 5, Claude Sonnet 5, Gemini 3.6 Flash, Grok 4.2, DeepSeek V3.2, Mistral, and 27+ others (34 total) | Proprietary (Hugo AI Agent) |
| User base | 1,000+ teams | 10,000+ companies |
| Platforms | Web, WhatsApp, Instagram, Telegram, Facebook Messenger | Web, iOS, Android, Windows Desktop, React Native SDK |
| Languages | 80+ languages | — |
| Pricing | ||
| Pricing model | Freemium | Freemium |
| Free plan | Yes | Yes |
| Free trial | No — free plan available indefinitely | Yes |
| Starting price | $32/mo | $45/mo |
| Enterprise | — | Custom |
| All plans | Free$0/moStandard$40/moPlus$140/mo | FreeFreeMini$45/moEssentials$95/moPlus$295/moEnterpriseCustom |
| Positioning | ||
| Best for | Small to mid-sized businesses wanting no-code AI chatbot support across web and social channels | Solopreneurs to medium-sized businesses needing omnichannel customer support |
| Differentiator | Publishes full roster of 34 AI models directly on pricing page, making model availability unusually transparent | AI-first support suite with usage-based AI credits (Hugo) and omnichannel inbox including Slack reply-from-Slack support |
| Competitors | Tidio, Intercom, Freshdesk, Zendesk, Crisp, Drift | Intercom, Zendesk, Freshdesk, HubSpot Service Hub, Tidio |
| Features | ||
| AI Chatbot | — | ✓ |
| API Access | ✓ | — |
| Chatbot Analytics | ✓ | — |
| Knowledge Base | — | ✓ |
| Knowledge Base Sync | ✓ | — |
| Live Chat | ✓ | — |
| Omnichannel Inbox | — | ✓ |
| Visual Builder | ✓ | — |
| Voice Input | ✓ | — |
| White Labelling | — | ✓ |
| Workflow Automation | — | ✓ |
| Zapier Integration | — | ✓ |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | — | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | — |
| Sla Management | ✕ | ✓ |
| Ticket Management | ✕ | ✓ |
| White Label | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Key Integrations | WhatsApp, Instagram, Telegram, Facebook Messenger, website embed; see integrations page for full list | E-commerce integrations, Chat SDKs (iOS, Android, React Native), WhatsApp, Facebook Messenger, Email, 100+ integrations on Plus plan |
| Shopify | — | ✓ |