Head-to-head · facts checked 13 Sept 2026
Chatling vs Crisp
Crisp uniquely has 10 features · Chatling uniquely has 7 features.
From
$21/mo (Starter, billed yearly)
Free plan
Yes
The verdict
Chatling or Crisp?
Section 01
Pricing, plan by plan
Every plan each vendor publishes, monthly and yearly where both are offered.
Chatling
Free
Free
200 AI credits, 1 AI agent, 1 seat, 500K knowledge base characters
Starter
$25/mo · $21/mo billed yearly ($250/yr)
1,750 AI credits, 2 AI agents, 2 seats, 10M knowledge base characters
Growth
$75/mo · $63/mo billed yearly ($750/yr)
6,000 AI credits, 5 AI agents, 5 seats, 30M knowledge base characters
Scale
$295/mo · $246/mo billed yearly ($2,950/yr)
35,000 AI credits, 7 AI agents, 10 seats, 100M knowledge base characters
Crisp
Free
Free
2 seats, website chat widget, mobile apps, contact form, 100 customer profiles, no AI credits
Mini
$45/mo
4 seats, shared email inbox, $5 AI credits, shortcuts, chat triggers, private notes, custom email domain, unlimited data retention, 5,000 customer profiles
Essentials
$95/mo
10 seats, omnichannel inbox, workflow automation, omnichannel AI chatbot, knowledge base, analytics, routing rules, $25 AI credits, 50,000 customer profiles
Plus
$295/mo
20+ seats, AI-first support suite, ticketing system, 100+ integrations, white labelling, advanced analytics, $75 AI credits, 200,000 customer profiles
Enterprise
Custom
Dedicated onboarding, personalized SLA, custom features, team training, enhanced rate limits
Section 02
Pros and cons
From each tool's full review, written from the same checked facts.
Chatling
Pros
- Genuinely functional free plan includes 200 AI credits per month, one AI agent, and live chat with no credit card required.
- No-code AI chatbot builder allows small teams to deploy bots without writing a single line of code.
- Chatbots can be trained on existing docs by syncing a website, uploading documents, or connecting a help center.
- Human handoff includes an AI-generated conversation summary so agents don't have to start from scratch.
- Plus plan supports up to 100 million knowledge base characters, which is more than sufficient for most small support teams.
- Live chat is built in with team inbox, canned responses, and file attachments on paid plans.
- Deploys across both website and major social messaging channels from a single platform.
Cons
- No ticket management or SLA controls, making it unsuitable for teams migrating from Zendesk or Freshdesk.
- Company founding date and headquarters are not disclosed anywhere on the website or public sources.
- Claims of serving 'global brands' appear to be marketing language unsupported by review volume or customer evidence.
- The product is limited in scope and does not function as a full helpdesk platform.
- Customer base appears small-to-mid-sized, raising questions about scalability for larger enterprise rollouts.
- Paid plans start at $25 per month, which may be a commitment hurdle for teams unsatisfied with the limited free tier.
Crisp
Pros
- Flat-fee workspace pricing eliminates per-seat chaos, making costs predictable for growing SMB teams.
- Shared inbox consolidates WhatsApp, Facebook Messenger, email, and website chat into a single unified view.
- Built-in knowledge base allows teams to publish articles that Hugo AI can train on without extra add-on costs.
- Hugo AI ingests website content and PDFs for custom training, a capability some competitors charge extra for.
- Support CRM is included in the platform rather than sold as a separate product.
- The feature set is wider than expected at the price point, bundling chatbot builder, helpdesk, and AI agent together.
- Crisp targets the underserved market gap between free chat widgets and enterprise-tier Intercom pricing.
- All-in-one consolidation reduces the need for a stack of multiple point solutions.
Cons
- The chatbot builder and Hugo AI workflow tool are two separate systems, which frequently confuses new users.
- Third-party integrations are gated behind the Plus plan, limiting flexibility on lower tiers.
- The platform lacks the depth required to fully satisfy larger support teams operating at scale.
- Not all supported channels are named upfront on the marketing page, making it harder to evaluate fit quickly.
Side by side
| Company | ||
| Founded | — | 2015 |
| HQ | — | Nantes, France |
| AI model | GPT-5.6, Claude Opus 5, Claude Sonnet 5, Gemini 3.6 Flash, Grok 4.2, DeepSeek V3.2, Mistral, and 27+ others (34 total) | Proprietary (Hugo AI Agent) |
| User base | 1,000+ teams | 10,000+ companies |
| Platforms | Web, WhatsApp, Instagram, Telegram, Facebook Messenger | Web, iOS, Android, Windows Desktop, React Native SDK |
| Languages | 80+ languages | — |
| Pricing | ||
| Pricing model | Freemium | Freemium |
| Free plan | Yes | Yes |
| Free trial | No — free plan available indefinitely | Yes |
| Starting price | $21/mo (Starter, billed yearly) | $45/mo |
| Enterprise | — | Custom |
| All plans | Free — Free Starter — $25/mo Growth — $75/mo Scale — $295/mo | Free — Free Mini — $45/mo Essentials — $95/mo Plus — $295/mo Enterprise — Custom |
| Positioning | ||
| Best for | Small to mid-sized businesses wanting no-code AI chatbot support across web and social channels | Solopreneurs to medium-sized businesses needing omnichannel customer support |
| Differentiator | Publishes full roster of 34 AI models directly on pricing page, making model availability unusually transparent | AI-first support suite with usage-based AI credits (Hugo) and omnichannel inbox including Slack reply-from-Slack support |
| Competitors | Tidio, Intercom, Freshdesk, Zendesk, Crisp, Drift | Intercom, Zendesk, Freshdesk, HubSpot Service Hub, Tidio |
| Features | ||
| AI Chatbot | — | ✓ |
| API Access | ✓ | — |
| Chatbot Analytics | ✓ | — |
| Knowledge Base | — | ✓ |
| Knowledge Base Sync | ✓ | — |
| Live Chat | ✓ | — |
| Omnichannel Inbox | — | ✓ |
| Visual Builder | ✓ | — |
| Voice Input | ✓ | — |
| White Labelling | — | ✓ |
| Workflow Automation | — | ✓ |
| Zapier Integration | — | ✓ |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | — |
| Sla Management | ✕ | ✓ |
| Ticket Management | ✓ | ✓ |
| White Label | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | ✓ | ✓ |
| Key Integrations | WhatsApp, Instagram, Telegram, Facebook Messenger, website embed; see integrations page for full list | E-commerce integrations, Chat SDKs (iOS, Android, React Native), WhatsApp, Facebook Messenger, Email, 100+ integrations on Plus plan |
| Salesforce | — | ✓ |
| Shopify | — | ✓ |
| Slack | — | ✓ |
| Zapier | ✓ | ✓ |
Section 03
Chatling vs Crisp: common questions
Is Chatling or Crisp cheaper?
Chatling's cheapest paid plan is $21/mo (Starter, billed yearly) and Crisp's is $45/mo. Compare what each plan includes below before going on price alone.
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