Chatbase vs Crisp
Chatbase uniquely has 12 features · Crisp uniquely has 6 features.
| Chatbase | Crisp | |
|---|---|---|
| Company | ||
| Founded | 2023 | 2015 |
| HQ | San Francisco, USA | Nantes, France |
| AI model | Multiple — GPT-5.6, Claude Sonnet, Gemini, DeepSeek, Grok, Mistral, Meta, MoonshotAI, Z.ai | Proprietary (Hugo AI Agent) |
| User base | 10,000+ businesses | 10,000+ companies |
| Platforms | Web, WhatsApp, Slack, Messenger, Instagram, Email, Voice/Phone, WordPress | Web, iOS, Android, Windows Desktop, React Native SDK |
| Languages | Multiple — multilingual support across channels | — |
| Pricing | ||
| Pricing model | Freemium | Freemium |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Starting price | $40/mo | $45/mo |
| Enterprise | Let's Talk (custom pricing) | Custom |
| All plans | Free$0/moHobby$32/moStandard$120/moPro$400/moEnterpriseCustom | FreeFreeMini$45/moEssentials$95/moPlus$295/moEnterpriseCustom |
| Positioning | ||
| Best for | SMBs and mid-market teams seeking no-code AI agents for customer support, sales, and product guidance across chat, email, and voice | Solopreneurs to medium-sized businesses needing omnichannel customer support |
| Differentiator | Chatbase offers a fully agentic, no-code platform covering chat, email, and voice in one product with multi-model flexibility (GPT, Claude, Gemini, DeepSeek, and more) and a built-in helpdesk for AI-human collaboration. | AI-first support suite with usage-based AI credits (Hugo) and omnichannel inbox including Slack reply-from-Slack support |
| Competitors | Intercom, Tidio, Drift, Freshdesk, Zendesk, Crisp, Botpress | Intercom, Zendesk, Freshdesk, HubSpot Service Hub, Tidio |
| Features | ||
| AI Chatbot | — | ✓ |
| API Access | ✓ | — |
| Advanced Analytics | ✓ | — |
| Knowledge Base | — | ✓ |
| Omnichannel Inbox | — | ✓ |
| Outbound Campaigns | ✓ | — |
| Sso | ✓ | — |
| Voice & Telephony | ✓ | — |
| White Labelling | — | ✓ |
| White Labeling | ✓ | — |
| Workflow Automation | — | ✓ |
| Zapier Integration | — | ✓ |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | — |
| Sentiment Analysis | ✓ | — |
| Sla Management | ✓ | ✓ |
| Ticket Management | ✓ | ✓ |
| White Label | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | ✓ | — |
| Key Integrations | Stripe, Zendesk, Salesforce, Intercom, HubSpot, Zoho Desk, Freshdesk, Helpscout, Gorgias, Sunshine, Zapier, Twilio, Shopify, Slack, WhatsApp, Messenger, Instagram, Calendly, WordPress | E-commerce integrations, Chat SDKs (iOS, Android, React Native), WhatsApp, Facebook Messenger, Email, 100+ integrations on Plus plan |
| Salesforce | ✓ | — |
| Shopify | ✓ | ✓ |
| Slack | ✓ | — |
| Zapier | ✓ | — |