Head-to-head · facts checked 13 Sept 2026
Chatbase vs Crisp
Chatbase uniquely has 8 features · Crisp uniquely has 6 features.
The verdict
Chatbase or Crisp?
Section 01
Pricing, plan by plan
Every plan each vendor publishes, monthly and yearly where both are offered.
Chatbase
Free
Free
50 message credits/month, 1 member, 1 agent, limited models; agent deleted after 14 days inactivity
Hobby
$32/mo · $384/yr
700 message credits/month, 2 members, advanced models, integrations, basic analytics, attachments
Standard
$120/mo · $1,440/yr
4,000 message credits/month, 3 members, helpdesk, voice, telephony, outbound campaigns, API access, Stripe/Zendesk integrations
Pro
$400/mo · $4,800/yr
15,000 message credits/month, 5 members, 20 concurrent calls, advanced analytics, sources suggestions, tickets as a source
Enterprise
Custom
Higher limits, flexible billing, custom roles & permissions, SSO, white-labeling, audit logs, HIPAA-eligible, zero data retention, CSM, SLAs
Crisp
Free
Free
2 seats, website chat widget, mobile apps, contact form, 100 customer profiles, no AI credits
Mini
$45/mo
4 seats, shared email inbox, $5 AI credits, shortcuts, chat triggers, private notes, custom email domain, unlimited data retention, 5,000 customer profiles
Essentials
$95/mo
10 seats, omnichannel inbox, workflow automation, omnichannel AI chatbot, knowledge base, analytics, routing rules, $25 AI credits, 50,000 customer profiles
Plus
$295/mo
20+ seats, AI-first support suite, ticketing system, 100+ integrations, white labelling, advanced analytics, $75 AI credits, 200,000 customer profiles
Enterprise
Custom
Dedicated onboarding, personalized SLA, custom features, team training, enhanced rate limits
Section 02
Pros and cons
From each tool's full review, written from the same checked facts.
Chatbase
Pros
- Supports multiple AI models including GPT, Claude, Gemini, and DeepSeek, giving users rare flexibility to switch between providers.
- No-code platform makes it accessible to non-technical teams without requiring engineering resources to deploy.
- Covers customer support, sales, and product guidance from a single platform rather than requiring separate tools.
- Built-in helpdesk with ticket management integrates human and AI agents in the same interface, not as an afterthought.
- Deploys across multiple channels including chat, email, voice, and WhatsApp from one place.
- Agents run 24/7 autonomously with configurable human handover when needed.
- Email automation handles inbound support emails without manual intervention.
Cons
- Founded in 2023, making it a very young company competing against established players like Intercom and Zendesk with over a decade of experience.
- Model flexibility, while impressive on paper, may be underused in practice since most customers likely stick with the default AI model.
- The helpdesk performance under real support queue conditions remains untested in this review, leaving practical reliability unclear.
- Operates in a crowded market where more mature competitors have deeper integrations and longer track records.
Crisp
Pros
- Flat-fee workspace pricing eliminates per-seat chaos, making costs predictable for growing SMB teams.
- Shared inbox consolidates WhatsApp, Facebook Messenger, email, and website chat into a single unified view.
- Built-in knowledge base allows teams to publish articles that Hugo AI can train on without extra add-on costs.
- Hugo AI ingests website content and PDFs for custom training, a capability some competitors charge extra for.
- Support CRM is included in the platform rather than sold as a separate product.
- The feature set is wider than expected at the price point, bundling chatbot builder, helpdesk, and AI agent together.
- Crisp targets the underserved market gap between free chat widgets and enterprise-tier Intercom pricing.
- All-in-one consolidation reduces the need for a stack of multiple point solutions.
Cons
- The chatbot builder and Hugo AI workflow tool are two separate systems, which frequently confuses new users.
- Third-party integrations are gated behind the Plus plan, limiting flexibility on lower tiers.
- The platform lacks the depth required to fully satisfy larger support teams operating at scale.
- Not all supported channels are named upfront on the marketing page, making it harder to evaluate fit quickly.
Side by side
| Company | ||
| Founded | 2023 | 2015 |
| HQ | San Francisco, USA | Nantes, France |
| AI model | Multiple — GPT-5.6, Claude Sonnet, Gemini, DeepSeek, Grok, Mistral, Meta, MoonshotAI, Z.ai | Proprietary (Hugo AI Agent) |
| User base | 10,000+ businesses | 10,000+ companies |
| Platforms | Web, WhatsApp, Slack, Messenger, Instagram, Email, Voice/Phone, WordPress | Web, iOS, Android, Windows Desktop, React Native SDK |
| Languages | Multiple — multilingual support across channels | — |
| Pricing | ||
| Pricing model | Freemium | Freemium |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Starting price | $40/mo | $45/mo |
| Enterprise | Let's Talk (custom pricing) | Custom |
| All plans | Free — Free Hobby — $32/mo Standard — $120/mo Pro — $400/mo Enterprise — Custom | Free — Free Mini — $45/mo Essentials — $95/mo Plus — $295/mo Enterprise — Custom |
| Positioning | ||
| Best for | SMBs and mid-market teams seeking no-code AI agents for customer support, sales, and product guidance across chat, email, and voice | Solopreneurs to medium-sized businesses needing omnichannel customer support |
| Differentiator | Chatbase offers a fully agentic, no-code platform covering chat, email, and voice in one product with multi-model flexibility (GPT, Claude, Gemini, DeepSeek, and more) and a built-in helpdesk for AI-human collaboration. | AI-first support suite with usage-based AI credits (Hugo) and omnichannel inbox including Slack reply-from-Slack support |
| Competitors | Intercom, Tidio, Drift, Freshdesk, Zendesk, Crisp, Botpress | Intercom, Zendesk, Freshdesk, HubSpot Service Hub, Tidio |
| Features | ||
| AI Chatbot | — | ✓ |
| API Access | ✓ | — |
| Advanced Analytics | ✓ | — |
| Knowledge Base | — | ✓ |
| Omnichannel Inbox | — | ✓ |
| Outbound Campaigns | ✓ | — |
| SSO | ✓ | — |
| Voice & Telephony | ✓ | — |
| White Labelling | — | ✓ |
| White Labeling | ✓ | — |
| Workflow Automation | — | ✓ |
| Zapier Integration | — | ✓ |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | — |
| Sentiment Analysis | ✓ | — |
| Sla Management | ✓ | ✓ |
| Ticket Management | ✓ | ✓ |
| White Label | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | ✓ | ✓ |
| Key Integrations | Stripe, Zendesk, Salesforce, Intercom, HubSpot, Zoho Desk, Freshdesk, Helpscout, Gorgias, Sunshine, Zapier, Twilio, Shopify, Slack, WhatsApp, Messenger, Instagram, Calendly, WordPress | E-commerce integrations, Chat SDKs (iOS, Android, React Native), WhatsApp, Facebook Messenger, Email, 100+ integrations on Plus plan |
| Salesforce | ✓ | ✓ |
| Shopify | ✓ | ✓ |
| Slack | ✓ | ✓ |
| Zapier | ✓ | ✓ |
Section 03
Chatbase vs Crisp: common questions
Is Chatbase or Crisp cheaper?
Chatbase's cheapest paid plan is $40/mo and Crisp's is $45/mo. Compare what each plan includes below before going on price alone.
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