Head-to-head · facts checked 13 Sept 2026
Botpress vs Zendesk
Botpress uniquely has 7 features · Zendesk uniquely has 7 features.
The verdict
Botpress or Zendesk?
Section 01
Pricing, plan by plan
Every plan each vendor publishes, monthly and yearly where both are offered.
Botpress
Free
Free
100 conversations, no top-ups or overages
Plus
$189/mo · $150/mo billed yearly
250 conversations/mo included, packs of 100 for $65 ($0.65/convo) monthly or $50 ($0.50/convo) annually Scales up to $6,559/yr ($6,520/yr) with usage.
Team
$939/mo · $750/mo billed yearly
1,500 conversations/mo included, packs of 100 for $50 ($0.50/convo) monthly or per annual billing Scales up to $5,189/yr ($5,000/yr) with usage.
Enterprise
Custom
Custom conversation volume and pricing
Zendesk
Support Team
$25/agent/mo · $228/agent/yr
Core support essentials: email, ticketing, routing, analytics dashboards
Suite Team
$69/agent/mo · $660/agent/yr
Adds AI Agents, Knowledge Base, Action Builder, omnichannel, messaging, telephony
Suite Professional
$149/agent/mo · $1,380/agent/yr
Adds Admin Copilot, App Builder, Writing Tools, Quick Reports, skills-based routing, IVR phone tree
Suite Enterprise + Copilot
Custom
Advanced security, governance, Intelligent Triage, Auto Assist, Generative AI for Voice, approval workflows, sandbox, custom agent roles
For everything else about each tool, read the full Botpress review and Zendesk review.
Side by side
| Company | ||
| Founded | 2015 | 2007 |
| HQ | Montreal, Canada | San Francisco, USA |
| AI model | Multiple LLMs (GPT-4, Claude, Gemini, and others via Hub) | Proprietary (Zendesk AI + Forethought) |
| User base | 750K+ AI agents built | 4,086+ reviews on Capterra |
| Platforms | Web, WhatsApp, Webchat, Voice (Enterprise), API | Web, iOS, Android, API |
| Languages | 100+ (multilingual support via LLM translation layer) | 80+ |
| Pricing | ||
| Pricing model | Freemium | Subscription |
| Free plan | Yes | No |
| Free trial | No | Yes — 14 days |
| Starting price | $189/mo | $25/mo |
| Enterprise | Custom | Custom (Talk to Sales) |
| All plans | Free — Free Plus — $189/mo Team — $939/mo Enterprise — Custom | Support Team — $25/agent/mo Suite Team — $69/agent/mo Suite Professional — $149/agent/mo Suite Enterprise + Copilot — Custom |
| Positioning | ||
| Best for | SMBs and enterprises building AI-powered customer support agents and helpdesks without heavy engineering resources | Teams needing AI-powered customer support and ticketing |
| Differentiator | AI-native helpdesk that resolves multi-step support tickets end-to-end (refunds, account updates, workflows) without per-seat pricing, built on 10 years of AI infrastructure with SOC II, GDPR, and KPMG pen-testing. | Zendesk combines a self-improving Resolution Learning Loop with Forethought AI agents that work across any platform without migration, delivering up to 80% automation while continuously learning from every resolved interaction. |
| Competitors | Intercom, Zendesk, Tidio, Freshdesk, Drift | Intercom, Freshdesk, Salesforce Service Cloud, HubSpot Service Hub, Zoho Desk |
| Features | ||
| AI Agents | — | ✓ |
| AI Usage Included | ✓ | — |
| Admin Copilot | — | ✓ |
| Botpress Studio + Adk | ✓ | — |
| Generative AI for Voice | — | ✓ |
| Ivr Phone Tree | — | ✓ |
| Knowledge Base | — | ✓ |
| Omnichannel Routing | — | ✓ |
| Teams, Routing & Rbac | ✓ | — |
| Technical Support via Live Chat | ✓ | — |
| Unlimited AI Agents | ✓ | — |
| Whitelabel Webchat | ✓ | — |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | ✓ |
| Sentiment Analysis | — | ✓ |
| Sla Management | ✓ | ✓ |
| Ticket Management | ✓ | ✓ |
| White Label | ✓ | — |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | ✓ | ✓ |
| Key Integrations | WhatsApp, Webchat, Voice (Enterprise), Shopify, Salesforce, HubSpot, Slack, Zapier, Zendesk, Intercom, and 100+ via Hub | Salesforce, HubSpot, Slack, Shopify, Zapier, Jira, Zoom, Microsoft Teams, Google Analytics, Magento, 1,000+ apps in marketplace |
| Salesforce | ✓ | ✓ |
| Shopify | ✓ | ✓ |
| Slack | ✓ | ✓ |
| Zapier | ✓ | ✓ |
Section 02
Botpress vs Zendesk: common questions
Is Botpress or Zendesk cheaper?
Botpress's cheapest paid plan is $189/mo and Zendesk's is $25/mo. Compare what each plan includes below before going on price alone.
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