Head-to-head · facts checked 13 Sept 2026
eesel AI vs My AskAI
eesel AI uniquely has 7 features · My AskAI uniquely has 7 features.
The verdict
eesel AI or My AskAI?
Section 01
Pricing, plan by plan
Every plan each vendor publishes, monthly and yearly where both are offered.
eesel AI
Free
Free
Dashboard questions and simple lookups are always free
Tickets
$100/mo
250 tickets per month (up to 50,000 tickets per month) Scales up to $20,000/mo with usage.
Blog Posts
$20/mo
5 posts per month (up to 500 months per month) Scales up to $2,000/mo with usage.
Chat Widget
$100/mo
250 chats per month (up to 50,000 chats per month) Scales up to $20,000/mo with usage.
My AskAI
Pro
$199/mo · $1,596/yr
1,000 tickets/month included, 5 team seats, standard support, up to 3 websites
Scale
$499/mo · $3,996/yr
2,000 tickets/month included, unlimited team seats, multi-agent setup, SOC-2 Type II, branding removed, API/Slack/Teams included
Enterprise
From $999/mo
Everything in Scale plus white glove onboarding, dedicated success manager, unlimited AI agents, whitelabel, custom integrations
For everything else about each tool, read the full eesel AI review and My AskAI review.
Side by side
| Company | ||
| Founded | 2021 | 2022 |
| HQ | Sydney, Australia | London, United Kingdom |
| AI model | GPT-4 / Claude (underlying LLMs, proprietary orchestration) | — |
| User base | 1.2M+ users supported across customer base | 250+ businesses, 1.4M+ tickets resolved |
| Platforms | Web, Slack, Microsoft Teams, Zendesk, Freshdesk, Intercom, Jira, Salesforce, Shopify, and other helpdesk/chat platforms | Web, Chrome Extension |
| Languages | Multiple — responds in the language the customer writes in (explicitly stated); 80+ languages supported | 95+ languages (fully multilingual) |
| Pricing | ||
| Pricing model | Usage-based | Subscription |
| Free plan | No, there is $50 in usage credit, then agents pause until a payment method is added | No |
| Free trial | Yes | Yes |
| Starting price | $0.40/ticket | $199/mo |
| Enterprise | $1,000/mo platform fee plus usage | From $999/mo |
| Refund policy | — | 60% AI resolution or money back guarantee stated on pricing page |
| All plans | Free — Free Tickets — $100/mo Blog Posts — $20/mo Chat Widget — $100/mo | Pro — $199/mo Scale — $499/mo Enterprise — From $999/mo |
| Positioning | ||
| Best for | Customer support automation via tickets, blog posts, and chat | Companies using AI for customer support, from startups to large enterprises |
| Differentiator | Usage-based pricing billed per ticket or conversation handled, not per reply or message | At approximately $0.10 per ticket, My AskAI claims to be up to 5x cheaper than competing AI agents like Intercom Fin and Zendesk AI while achieving over 75% average ticket resolution directly within existing helpdesks — no developer required. |
| Competitors | Intercom Fin, Tidio, Freshdesk Freddy AI, Zendesk AI, Forethought, My AskAI | Intercom Fin, Zendesk AI, Freshdesk Freddy, HubSpot Breeze AI, Gorgias AI |
| Features | ||
| AI Self Learning | — | ✓ |
| Advanced Analytics & Insights | — | ✓ |
| Automated Sentiment Scoring | — | ✓ |
| Blog Post Generation | ✓ | — |
| Chat Widget | ✓ | — |
| Helpdesk Integration | ✓ | — |
| Helpdesk Integrations (Zendesk, Intercom, Freshdesk) | — | ✓ |
| Multi Agent Setup | — | ✓ |
| Multilingual Support | ✓ | — |
| SEO Writing Included | ✓ | — |
| SOC 2 Type Ii Certified | — | ✓ |
| Ticket Automation | ✓ | — |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | ✓ |
| Sentiment Analysis | ✓ | — |
| Ticket Management | ✓ | ✓ |
| White Label | — | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | ✓ | ✓ |
| Key Integrations | Zendesk, Freshdesk, Intercom, Jira Service Management, Salesforce Service Cloud, Front, Slack, Microsoft Teams, Confluence, Notion, Google Docs, SharePoint, Shopify | Intercom, Zendesk, Gorgias, Freshdesk, HubSpot, Google Drive, Notion, Slack, Microsoft Teams, Chrome Extension, CRMs/ERPs/APIs via custom connection |
| Salesforce | ✓ | ✓ |
| Shopify | ✓ | ✓ |
| Slack | ✓ | ✓ |
| Zapier | ✓ | ✓ |
Section 02
eesel AI vs My AskAI: common questions
Is eesel AI or My AskAI cheaper?
eesel AI's cheapest paid plan is $0.40/ticket and My AskAI's is $199/mo. Compare what each plan includes below before going on price alone.
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