Head-to-head · facts checked 13 Sept 2026
eesel AI vs My AskAI
eesel AI uniquely has 7 features · My AskAI uniquely has 7 features.
The verdict
eesel AI or My AskAI?
Section 01
Pricing, plan by plan
Every plan each vendor publishes, monthly and yearly where both are offered.
eesel AI
Free
Free
Dashboard questions and simple lookups are always free
Tickets
$100/mo (up to $20,000/mo)
250 tickets per month (up to 50,000 tickets per month)
Blog Posts
$20/mo (up to $2,000/mo)
5 posts per month (up to 500 months per month)
Chat Widget`
$100/mo (up to $20,000/mo)
250 chats per month (up to 50,000 chats per month)
My AskAI
Pro
$199/mo · $1,596/yr
1,000 tickets/month included, 5 team seats, standard support, up to 3 websites
Scale
$499/mo · $3,996/yr
2,000 tickets/month included, unlimited team seats, multi-agent setup, SOC-2 Type II, branding removed, API/Slack/Teams included
Enterprise
From $999/mo · Not stated
Everything in Scale plus white glove onboarding, dedicated success manager, unlimited AI agents, whitelabel, custom integrations
Section 02
Pros and cons
From each tool's full review, written from the same checked facts.
eesel AI
Pros
- Autonomous AI agents handle support tickets start to finish without requiring a human in the loop for every interaction.
- Integrates directly with existing knowledge sources including Confluence, Notion, Google Docs, SharePoint, and past tickets on day one.
- Draft mode option allows agents to queue replies for human approval when confidence drops, reducing the risk of bad automated responses.
- Agents can be coached directly on tone, rules, and policies like refund handling, and reportedly follow through consistently.
- Proven at scale with case studies showing clients handling over 100,000 tickets monthly through Zendesk fully automated.
- Transparent, readable pricing that doesn't require extensive reverse-engineering to understand.
- Operates as an add-on layer inside existing helpdesk tools rather than forcing a full platform replacement.
Cons
- Sydney-based startup with limited PR presence, making independent third-party validation harder to find.
- The 1.2M+ supported users figure refers to end-customers of clients, not direct eesel users, which overstates the apparent scale.
- Real gaps exist in areas users would notice most, though the review doesn't fully detail them upfront.
- Coaching and tone-customization features have a history of underdelivering at other vendors, and long-term reliability here is still unproven.
- As a relatively quiet startup since 2021, long-term product stability and support track record are harder to assess than established competitors.
My AskAI
Pros
- Extremely low cost at approximately $0.10 per ticket, making it one of the most affordable AI support automation tools available.
- Installs as a layer on top of existing helpdesks like Intercom and Zendesk without requiring businesses to switch platforms.
- AI self-learning from human agent replies means the system improves over time rather than relying solely on a static knowledge base.
- Claims to resolve over 75% of tickets automatically across its customer base, with 1.4 million tickets handled to date.
- No developers required for basic setup, with syncing from help center articles, websites, Google Drive, and Notion.
- Copilot mode allows human agents to work alongside the AI rather than requiring full handoff.
- Custom training from previous support tickets is included, allowing the AI to reflect company-specific support history.
Cons
- The $0.10 per ticket claim comes with fine print that deserves closer scrutiny before taking it at face value.
- API access is locked behind Scale and Enterprise plans or requires a $49 per month add-on on Pro, limiting flexibility for smaller teams.
- White-label branding removal is bundled only on Scale and above; Pro can add it separately for $49 per month.
- Whether the AI self-learning feature meaningfully compounds into better resolution rates over time cannot be independently verified without direct testing.
- The tool is narrowly positioned as an automation layer rather than a full helpdesk, which may not suit businesses looking for an all-in-one solution.
- Limited public review data makes it difficult to fully assess real-world performance across diverse support use cases.
Side by side
| Company | ||
| Founded | 2021 | 2022 |
| HQ | Sydney, Australia | London, United Kingdom |
| AI model | GPT-4 / Claude (underlying LLMs, proprietary orchestration) | — |
| User base | 1.2M+ users supported across customer base | 250+ businesses, 1.4M+ tickets resolved |
| Platforms | Web, Slack, Microsoft Teams, Zendesk, Freshdesk, Intercom, Jira, Salesforce, Shopify, and other helpdesk/chat platforms | Web, Chrome Extension |
| Languages | Multiple — responds in the language the customer writes in (explicitly stated); 80+ languages supported | 95+ languages (fully multilingual) |
| Pricing | ||
| Pricing model | Usage-based | Subscription |
| Free plan | No, there is $50 in usage credit, then agents pause until a payment method is added | No |
| Free trial | Yes | Yes |
| Starting price | $0.40/ticket | $199/mo |
| Enterprise | $1,000/mo platform fee plus usage | From $999/mo |
| Refund policy | — | 60% AI resolution or money back guarantee stated on pricing page |
| All plans | Free — Free usage Tickets — $100/mo (up to $20,000/mo) usage Blog Posts — $20/mo (up to $2,000/mo) usage Chat Widget` — $100/mo (up to $20,000/mo) | Pro — $199/mo Scale — $499/mo Enterprise — From $999/mo |
| Positioning | ||
| Best for | Customer support automation via tickets, blog posts, and chat | Companies using AI for customer support, from startups to large enterprises |
| Differentiator | Usage-based pricing billed per ticket or conversation handled, not per reply or message | At approximately $0.10 per ticket, My AskAI claims to be up to 5x cheaper than competing AI agents like Intercom Fin and Zendesk AI while achieving over 75% average ticket resolution directly within existing helpdesks — no developer required. |
| Competitors | Intercom Fin, Tidio, Freshdesk Freddy AI, Zendesk AI, Forethought, My AskAI | Intercom Fin, Zendesk AI, Freshdesk Freddy, HubSpot Breeze AI, Gorgias AI |
| Features | ||
| AI Self Learning | — | ✓ |
| Advanced Analytics & Insights | — | ✓ |
| Automated Sentiment Scoring | — | ✓ |
| Blog Post Generation | ✓ | — |
| Chat Widget | ✓ | — |
| Helpdesk Integration | ✓ | — |
| Helpdesk Integrations (Zendesk, Intercom, Freshdesk) | — | ✓ |
| Multi Agent Setup | — | ✓ |
| Multilingual Support | ✓ | — |
| SEO Writing Included | ✓ | — |
| SOC 2 Type Ii Certified | — | ✓ |
| Ticket Automation | ✓ | — |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | ✓ |
| Sentiment Analysis | ✓ | — |
| Ticket Management | ✓ | ✓ |
| White Label | — | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | ✓ | ✓ |
| Key Integrations | Zendesk, Freshdesk, Intercom, Jira Service Management, Salesforce Service Cloud, Front, Slack, Microsoft Teams, Confluence, Notion, Google Docs, SharePoint, Shopify | Intercom, Zendesk, Gorgias, Freshdesk, HubSpot, Google Drive, Notion, Slack, Microsoft Teams, Chrome Extension, CRMs/ERPs/APIs via custom connection |
| Salesforce | ✓ | ✓ |
| Shopify | ✓ | ✓ |
| Slack | ✓ | ✓ |
| Zapier | ✓ | ✓ |
Section 03
eesel AI vs My AskAI: common questions
Is eesel AI or My AskAI cheaper?
eesel AI's cheapest paid plan is $0.40/ticket and My AskAI's is $199/mo. Compare what each plan includes below before going on price alone.
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