RetentionX vs Triple Whale
Triple Whale scores 8.2 to RetentionX's 6.3 among the e-commerce analytics tools we rate, and is the better pick for 2 of the 4 kinds of buyer below.
Triple Whale wins, 8.2 to 6.3
RetentionX starts at $49 a month but scales with revenue, with a 30 day free trial; Triple Whale charges a flat $219 a month and keeps a free plan instead. Both attribute orders to channels, run their own tracking pixel, track lifetime value by cohort and forecast demand. Triple Whale also tracks profit after costs, plans stock and purchase orders, and benchmarks against other stores, none of which RetentionX has. Both carry SOC 2.
Pick RetentionX if you want a lower entry price and a longer free trial.
Pick Triple Whale if you want profit tracking, stock planning and benchmarks together.
Best for
Who each one suits, decided on the criteria that matter to that buyer and the checked facts where the two differ.
- Profit after costs, not just revenue: Triple Whale yes, RetentionX no
- Plans stock and purchase orders: Triple Whale yes, RetentionX no
- Benchmarks against other stores: Triple Whale yes, RetentionX no
- Public API: Triple Whale yes, RetentionX no
- Store platforms it works with: 6 store platforms against 3 store platforms
- Cheapest paid plan, monthly: $49 against $219
- Free plan: Triple Whale yes, RetentionX no
- What the price grows with: Flat against Revenue
- Ways to reach support: 3 support channels against 2 support channels
How they score
Both are scored the same way, against the other e-commerce analytics tools we rate, from facts on each vendor's own pages. They split the criteria 2 each.
Where they differ
Every point where the two vendors' published facts disagree, with a link to where each fact was read. "Not published" means the vendor does not say either way.
Published by only one of them
Where they match (12)
Pricing, plan by plan
Every plan each vendor publishes, monthly and yearly where both are offered.
RetentionX
Triple Whale
For everything else about each tool, read the full RetentionX review and Triple Whale review.
RetentionX vs Triple Whale: common questions
Which is better, RetentionX or Triple Whale?
Triple Whale scores 8.2 and RetentionX 6.3 out of 10 among the e-commerce analytics tools we rate. Triple Whale is ahead on what it measures and where it plugs in. RetentionX is ahead on pricing and privacy and trust.
Is RetentionX or Triple Whale cheaper?
RetentionX's cheapest paid plan is $49/mo (Starter) and Triple Whale's is $219/mo (Foundation). Compare what each plan includes below before going on price alone.
Do RetentionX and Triple Whale have a free plan?
Triple Whale does and RetentionX does not.
What can Triple Whale do that RetentionX cannot?
On the facts both vendors publish: profit after costs, not just revenue, plans stock and purchase orders, benchmarks against other stores, public API and free plan.
