Voiceflow vs Zapier
Zapier uniquely has 9 features · Voiceflow uniquely has 6 features.
| Voiceflow | Zapier | |
|---|---|---|
| Company | ||
| Founded | 2019 | 2011 |
| HQ | Toronto, Canada | San Francisco, USA |
| AI model | Multi-model (OpenAI, Anthropic, Google, custom LLMs + proprietary Voiceflow Core) | Multiple — OpenAI, Anthropic, Google Gemini, and others via integrations |
| User base | 200K+ users, 4K+ customers | 8M+ users |
| Platforms | Web, API (Mobile/Custom Interfaces) | Web, iOS, Android, Chrome Extension |
| Languages | Multilingual (multilingual support confirmed via Turo case study) | English (primary), with multi-language app support |
| Pricing | ||
| Pricing model | Freemium | Freemium |
| Free plan | Yes — free tier available (Sign up for free offered on homepage) | Yes |
| Free trial | Yes | Yes |
| Starting price | — | $29.99/mo |
| Enterprise | Custom — contact sales | Contact for pricing |
| Refund policy | — | Generally non-refundable, subject to limited exceptions in legal terms |
| All plans | — | Free$0/moProfessional$29.99/mo (up to $5,099/mo)Team$103.50/mo (up to $5,999/mo)EnterpriseCustom |
| Positioning | ||
| Best for | Agencies, partners, and businesses deploying AI agents across customer experience channels | Workflow automation and AI-powered system building |
| Differentiator | Multi-client workspace management with white-labeling, client handoff tools, real-time observability, and support for all major model providers | Zapier combines 9,000+ app integrations with native AI agents, chatbots, MCP connectivity, and an enterprise-grade platform—all in one no-code automation layer. |
| Competitors | Botpress, Dialogflow, Rasa, Ada, Intercom Fin, Kore.ai | Make (Integromat), n8n, Workato, Tray.io, Microsoft Power Automate |
| Features | ||
| AI Fields | — | ✓ |
| Multi Client Workspace Management | ✓ | — |
| Multi Step Zap Workflows | — | ✓ |
| Real Time Performance Analytics | ✓ | — |
| Saml Sso | — | ✓ |
| Shared App Connections | — | ✓ |
| Team Roles and Permissions | ✓ | — |
| Usage Based Billing | ✓ | — |
| Voice and Chat Deployment | ✓ | — |
| Webhooks | — | ✓ |
| White Labeling | ✓ | — |
| Zapier Copilot | — | ✓ |
| AI Agents | ✓ | ✓ |
| API Webhooks | ✓ | ✓ |
| Conditional Logic | ✓ | ✓ |
| Custom Code | ✓ | ✓ |
| Data Transform | ✓ | ✓ |
| Error Handling | ✓ | ✓ |
| Execution Logs | ✓ | ✓ |
| Human in Loop | ✓ | ✓ |
| Num Integrations | — | 9,000+ |
| Scheduled Runs | — | ✓ |
| Team Features | ✓ | ✓ |
| Trigger Types | Webhook / API / chat widget / voice / phone / mobile | Webhook / Schedule / Email / App events / Form submissions / Table updates / HTTP polling |
| Visual Builder | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Google Workspace | — | ✓ |
| Key Integrations | OpenAI, Anthropic, custom LLMs (bring your own model), web chat widget, phone/call centre systems | Slack, Salesforce, HubSpot CRM, Google Workspace, Microsoft Office 365 |
| Openai Integration | ✓ | ✓ |
| Slack | — | ✓ |
| Webhook Support | ✓ | ✓ |