Salesforce vs Voiceflow
Salesforce uniquely has 9 features · Voiceflow uniquely has 6 features.
| Salesforce | Voiceflow | |
|---|---|---|
| Company | ||
| Founded | 1999 | 2019 |
| HQ | San Francisco, USA | Toronto, Canada |
| AI model | Einstein AI (Proprietary) + integrated LLMs | Multi-model (OpenAI, Anthropic, Google, custom LLMs + proprietary Voiceflow Core) |
| User base | 150,000+ companies | 200K+ users, 4K+ customers |
| Platforms | Web, iOS, Android, Windows Desktop | Web, API (Mobile/Custom Interfaces) |
| Languages | 30+ | Multilingual (multilingual support confirmed via Turo case study) |
| Pricing | ||
| Pricing model | Subscription | Freemium |
| Free plan | Yes | Yes — free tier available (Sign up for free offered on homepage) |
| Free trial | Yes | Yes |
| Starting price | $25/user/mo | — |
| Enterprise | $175/user/mo | Custom — contact sales |
| Refund policy | No standard public refund policy; contract-based terms | — |
| All plans | Starter Suite$25/user/moPro Suite$100/user/moSales Cloud Enterprise$175/user/moService Cloud Enterprise$175/user/moMarketing Cloud Next Growth Edition$1,500/org/moCommerce Cloud B2B Growth EditionCustomSlack Business+$15/user/yr | — |
| Positioning | ||
| Best for | Small to large businesses needing AI-powered CRM with sales, marketing, and service automation | Agencies, partners, and businesses deploying AI agents across customer experience channels |
| Differentiator | Turnkey AI with Employee Agent, built-in sales flows, AppExchange ecosystem, and deep customisation | Multi-client workspace management with white-labeling, client handoff tools, real-time observability, and support for all major model providers |
| Competitors | HubSpot, Microsoft Dynamics 365, SAP CRM, Zoho CRM, ServiceNow | Botpress, Dialogflow, Rasa, Ada, Intercom Fin, Kore.ai |
| Features | ||
| AI Assistant | ✓ | — |
| E Commerce Storefront | ✓ | — |
| Email Marketing | ✓ | — |
| Lead & Opportunity Management | ✓ | — |
| Multi Client Workspace Management | — | ✓ |
| Real Time Chat | ✓ | — |
| Real Time Performance Analytics | — | ✓ |
| Sales Quoting & Forecasting | ✓ | — |
| Team Roles and Permissions | — | ✓ |
| Usage Based Billing | — | ✓ |
| Voice and Chat Deployment | — | ✓ |
| White Labeling | — | ✓ |
| AI Agents | ✓ | ✓ |
| API Webhooks | ✓ | ✓ |
| Conditional Logic | ✓ | ✓ |
| Custom Code | ✓ | ✓ |
| Data Transform | ✓ | ✓ |
| Error Handling | ✓ | ✓ |
| Execution Logs | ✓ | ✓ |
| Human in Loop | ✓ | ✓ |
| Num Integrations | 3,000+ via AppExchange | — |
| Scheduled Runs | ✓ | — |
| Team Features | ✓ | ✓ |
| Trigger Types | webhook / schedule / record change / email / API event / user action / platform event | Webhook / API / chat widget / voice / phone / mobile |
| Visual Builder | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Google Workspace | ✓ | — |
| Key Integrations | Slack, Google Workspace, MuleSoft, SAP, Microsoft Teams | OpenAI, Anthropic, custom LLMs (bring your own model), web chat widget, phone/call centre systems |
| Openai Integration | ✓ | ✓ |
| Slack | ✓ | — |
| Webhook Support | ✓ | ✓ |