Richpanel vs Tidio
Tidio uniquely has 16 features · Richpanel uniquely has 6 features.
| Richpanel | Tidio | |
|---|---|---|
| Company | ||
| Founded | 2019 | 2013 |
| HQ | San Francisco, USA | San Francisco, USA |
| AI model | Proprietary | Lyro (Proprietary, built on Claude/OpenAI foundation) |
| User base | — | 300K+ |
| Platforms | Web, iOS, Android, Windows, Mac | Web, iOS, Android, Windows, Mac, Chrome |
| Languages | Yes — multilingual support with real-time two-way translation for agents | 25+ |
| Pricing | ||
| Pricing model | Subscription | Freemium |
| Free plan | No | No |
| Free trial | Yes | Yes |
| Starting price | $89/mo | $29/mo |
| Enterprise | Custom | Contact for pricing |
| Refund policy | 30-day full refund guarantee if 30% cost savings and 50% automation targets are not met within 30 days, even on annual contracts | — |
| All plans | PRO$89/mo per agentPRO MAX$119/mo per agentENTERPRISECustomSocial Media Moderator AI (Add-on)Free (up to 1,000 comments/month; tiered pricing for higher volumes) usageSidekick AI (Add-on)Free for unlimited useSelf Service Portal (Add-on)FreeCustomer Service AI (Add-on)$0.20 per AI-handled conversation per credit | Starter$29/moGrowth$59/moPlus$300/mo usagePremiumCustom |
| Positioning | ||
| Best for | E-commerce stores needing multi-brand support, advanced analytics, and automation | Small to mid-sized businesses needing live chat with AI automation |
| Differentiator | 30% guaranteed savings vs Zendesk/Gorgias, 50% fewer tickets in 60 days, Self-Service Portal with automations | Combines live chat, AI agent (Lyro), and proactive flow automation in one platform with transparent usage-based pricing |
| Competitors | Gorgias, Zendesk | Intercom, Zendesk, Gorgias, LiveChat, Freshdesk |
| Features | ||
| AI Agent Conversations | — | ✓ |
| AI Chatbot (Lyro) | — | ✓ |
| Advanced Analytics | ✓ | ✓ |
| Annual Billing Discount | — | ✓ |
| Automatic Chat Assignment | — | ✓ |
| Automations | ✓ | — |
| Live Chat | — | ✓ |
| Live Chat & Ticketing | — | ✓ |
| Live Typing Preview | — | ✓ |
| Macros | — | ✓ |
| Multi Brand Support | ✓ | — |
| Multi Channel Support | ✓ | — |
| Proactive Chat Flows | — | ✓ |
| Sla Management | ✓ | — |
| Self Service Portal | ✓ | — |
| Ticketing System | — | ✓ |
| Usage Based Pricing Calculator | — | ✓ |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | ✓ |
| Sentiment Analysis | ✓ | — |
| Sla Management | — | ✓ |
| Ticket Management | ✓ | ✓ |
| White Label | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | — | ✓ |
| Key Integrations | Shopify, Facebook, Instagram, WhatsApp, SMS, Phone, Email, Live Chat, multiple e-commerce platforms, help desk importer for Zendesk/Gorgias migration | Shopify, Salesforce, Zendesk, HubSpot, Messenger, Instagram, WhatsApp, Email, WordPress, Magento, Squarespace, Zapier, and 120+ total integrations |
| Salesforce | — | ✓ |
| Shopify | ✓ | ✓ |
| Slack | — | ✓ |
| Zapier | — | ✓ |