Relevance AI vs Voiceflow
Relevance AI uniquely has 9 features · Voiceflow uniquely has 6 features.
| Relevance AI | Voiceflow | |
|---|---|---|
| Company | ||
| Founded | 2020 | 2019 |
| HQ | Sydney, Australia | Toronto, Canada |
| AI model | Multi-model (GPT, Claude, Gemini, Kimi, GLM — vendor agnostic) | Multi-model (OpenAI, Anthropic, Google, custom LLMs + proprietary Voiceflow Core) |
| User base | — | 200K+ users, 4K+ customers |
| Platforms | Web | Web, API (Mobile/Custom Interfaces) |
| Languages | English primarily | Multilingual (multilingual support confirmed via Turo case study) |
| Pricing | ||
| Pricing model | Custom | Freemium |
| Free plan | — | Yes — free tier available (Sign up for free offered on homepage) |
| Free trial | — | Yes |
| Enterprise | Contact sales | Custom — contact sales |
| Positioning | ||
| Best for | Companies looking to decouple growth from headcount via an AI Workforce | Agencies, partners, and businesses deploying AI agents across customer experience channels |
| Differentiator | Technical reviewers occasionally mention debugging, documentation, and customization friction | Multi-client workspace management with white-labeling, client handoff tools, real-time observability, and support for all major model providers |
| Competitors | Zapier, Make, Cohere, LangChain, CrewAI, Dust.tt, Braintrust | Botpress, Dialogflow, Rasa, Ada, Intercom Fin, Kore.ai |
| Features | ||
| Custom Actions | ✓ | — |
| Custom Vendor Credits | ✓ | — |
| Dedicated Account Manager | ✓ | — |
| Multi Client Workspace Management | — | ✓ |
| Real Time Performance Analytics | — | ✓ |
| Sso, Rbac & Audit Logs | ✓ | — |
| Team Roles and Permissions | — | ✓ |
| Unlimited Agents & Tools | ✓ | — |
| Unlimited Workforces | ✓ | — |
| Usage Based Billing | — | ✓ |
| Voice and Chat Deployment | — | ✓ |
| White Labeling | — | ✓ |
| AI Agents | ✓ | ✓ |
| API Webhooks | ✓ | ✓ |
| Conditional Logic | ✓ | ✓ |
| Custom Code | ✓ | ✓ |
| Data Transform | ✓ | ✓ |
| Error Handling | ✓ | ✓ |
| Execution Logs | ✓ | ✓ |
| Human in Loop | ✓ | ✓ |
| Num Integrations | 1,000+ | — |
| Scheduled Runs | ✓ | — |
| Team Features | ✓ | ✓ |
| Trigger Types | Event/signal triggers, scheduled runs, webhooks, app-based triggers | Webhook / API / chat widget / voice / phone / mobile |
| Visual Builder | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Google Workspace | ✓ | — |
| Key Integrations | Salesforce CRM, Slack, HubSpot, Zapier-equivalent triggers, Google Workspace | OpenAI, Anthropic, custom LLMs (bring your own model), web chat widget, phone/call centre systems |
| Openai Integration | ✓ | ✓ |
| Slack | ✓ | — |
| Webhook Support | ✓ | ✓ |