Relevance AI vs Salesforce
Relevance AI uniquely has 6 features · Salesforce uniquely has 6 features.
| Relevance AI | Salesforce | |
|---|---|---|
| Company | ||
| Founded | 2020 | 1999 |
| HQ | Sydney, Australia | San Francisco, USA |
| AI model | Multi-model (GPT, Claude, Gemini, Kimi, GLM — vendor agnostic) | Einstein AI (Proprietary) + integrated LLMs |
| User base | — | 150,000+ companies |
| Platforms | Web | Web, iOS, Android, Windows Desktop |
| Languages | English primarily | 30+ |
| Pricing | ||
| Pricing model | Custom | Subscription |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Starting price | — | $25/user/mo |
| Enterprise | Contact sales | $175/user/mo |
| Refund policy | — | No standard public refund policy; contract-based terms |
| All plans | — | Starter Suite$25/user/moPro Suite$100/user/moSales Cloud Enterprise$175/user/moService Cloud Enterprise$175/user/moMarketing Cloud Next Growth Edition$1,500/org/moCommerce Cloud B2B Growth EditionCustomSlack Business+$15/user/yr |
| Positioning | ||
| Best for | Companies looking to decouple growth from headcount via an AI Workforce | Small to large businesses needing AI-powered CRM with sales, marketing, and service automation |
| Differentiator | Technical reviewers occasionally mention debugging, documentation, and customization friction | Turnkey AI with Employee Agent, built-in sales flows, AppExchange ecosystem, and deep customisation |
| Competitors | Zapier, Make, Cohere, LangChain, CrewAI, Dust.tt, Braintrust | HubSpot, Microsoft Dynamics 365, SAP CRM, Zoho CRM, ServiceNow |
| Features | ||
| AI Assistant | — | ✓ |
| Custom Actions | ✓ | — |
| Custom Vendor Credits | ✓ | — |
| Dedicated Account Manager | ✓ | — |
| E Commerce Storefront | — | ✓ |
| Email Marketing | — | ✓ |
| Lead & Opportunity Management | — | ✓ |
| Real Time Chat | — | ✓ |
| Sso, Rbac & Audit Logs | ✓ | — |
| Sales Quoting & Forecasting | — | ✓ |
| Unlimited Agents & Tools | ✓ | — |
| Unlimited Workforces | ✓ | — |
| AI Agents | ✓ | ✓ |
| API Webhooks | ✓ | ✓ |
| Conditional Logic | ✓ | ✓ |
| Custom Code | ✓ | ✓ |
| Data Transform | ✓ | ✓ |
| Error Handling | ✓ | ✓ |
| Execution Logs | ✓ | ✓ |
| Human in Loop | ✓ | ✓ |
| Num Integrations | 1,000+ | 3,000+ via AppExchange |
| Scheduled Runs | ✓ | ✓ |
| Team Features | ✓ | ✓ |
| Trigger Types | Event/signal triggers, scheduled runs, webhooks, app-based triggers | webhook / schedule / record change / email / API event / user action / platform event |
| Visual Builder | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Google Workspace | ✓ | ✓ |
| Key Integrations | Salesforce CRM, Slack, HubSpot, Zapier-equivalent triggers, Google Workspace | Slack, Google Workspace, MuleSoft, SAP, Microsoft Teams |
| Openai Integration | ✓ | ✓ |
| Slack | ✓ | ✓ |
| Webhook Support | ✓ | ✓ |