Nobi vs Zoho
Zoho uniquely has 10 features · Nobi uniquely has 6 features.
| Nobi | Zoho | |
|---|---|---|
| Company | ||
| Founded | — | 1996 |
| HQ | — | Chennai, India |
| AI model | Proprietary (semantic/conversational AI) | Zia (Proprietary AI) |
| User base | — | 130M+ users globally |
| Platforms | Web, Shopify app | Web, iOS, Android, Windows, Mac, Chrome Extension |
| Languages | English only (not publicly stated otherwise) | 30+ languages |
| Pricing | ||
| Pricing model | Usage-based | Freemium |
| Free plan | No | Yes — Zoho Desk free plan for up to 3 agents; Zoho CRM free for up to 3 users |
| Free trial | Yes | Yes — 15 days |
| Starting price | $25/mo | $7/mo — Zoho Desk Express |
| Enterprise | Custom pricing | Custom — Zoho Enterprise plans available with dedicated support and professional services |
| Refund policy | — | Refund available — prorated refunds per Zoho's refund policy |
| All plans | Standard$25/mo (up to $400/mo) usageEnterpriseCustom | FreeFreeExpress$7/moStandard$14/moProfessional$23/moEnterprise$40/moZoho One$37/mo |
| Positioning | ||
| Best for | E-commerce sites needing AI-powered search and conversations | SMBs to enterprise businesses seeking an all-in-one suite with CRM, helpdesk, and AI automation |
| Differentiator | Built-in Model Context Protocol (MCP) endpoint enables external AI agents to discover and query the same deployment used for the website assistant without a separate integration | Zoho offers a fully integrated, privacy-first software suite of 55+ apps covering CRM, helpdesk, finance, and more — all owned and operated without advertising-based revenue models. |
| Competitors | Searchie, Searchanise, Boost Commerce, Tidio, Gorgias, Yuma AI | Salesforce Service Cloud, Freshdesk, HubSpot Service Hub, Zendesk, Intercom |
| Features | ||
| AI Search | ✓ | — |
| Analytics & Insights | ✓ | — |
| Conversational AI | ✓ | — |
| Knowledge Base | ✓ | — |
| Mcp Endpoint | ✓ | — |
| Shopify Integration | ✓ | — |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✕ | ✓ |
| Human Handover | — | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✕ | ✓ |
| Multilingual | — | ✓ |
| Sentiment Analysis | — | ✓ |
| Sla Management | ✕ | ✓ |
| Ticket Management | ✓ | ✓ |
| White Label | — | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | — | ✓ |
| Key Integrations | Shopify, WooCommerce, headless/custom sites, Facebook remarketing pixel, Google Ads pixel, CRM (generic), existing forms | Zoho CRM, Zoho SalesIQ, Google Workspace, Microsoft 365, Slack, Salesforce, HubSpot, Shopify, Zapier, Twilio, Jira |
| Salesforce | — | ✓ |
| Shopify | ✓ | ✓ |
| Slack | ✓ | ✓ |
| Zapier | — | ✓ |