Nobi vs Richpanel
Richpanel uniquely has 12 features · Nobi uniquely has 7 features.
| Nobi | Richpanel | |
|---|---|---|
| Company | ||
| Founded | — | 2019 |
| HQ | — | San Francisco, USA |
| AI model | Proprietary (semantic/conversational AI) | Proprietary |
| Platforms | Web, Shopify app | Web, iOS, Android, Windows, Mac |
| Languages | English only (not publicly stated otherwise) | Yes — multilingual support with real-time two-way translation for agents |
| Pricing | ||
| Pricing model | Usage-based | Subscription |
| Free plan | No | No |
| Free trial | Yes | Yes |
| Starting price | $25/mo | $89/mo |
| Enterprise | Custom pricing | Custom |
| Refund policy | — | 30-day full refund guarantee if 30% cost savings and 50% automation targets are not met within 30 days, even on annual contracts |
| All plans | Standard$25/mo (up to $400/mo) usageEnterpriseCustom | PRO$89/mo per agentPRO MAX$119/mo per agentENTERPRISECustomSocial Media Moderator AI (Add-on)Free (up to 1,000 comments/month; tiered pricing for higher volumes) usageSidekick AI (Add-on)Free for unlimited useSelf Service Portal (Add-on)FreeCustomer Service AI (Add-on)$0.20 per AI-handled conversation per credit |
| Positioning | ||
| Best for | E-commerce sites needing AI-powered search and conversations | E-commerce stores needing multi-brand support, advanced analytics, and automation |
| Differentiator | Built-in Model Context Protocol (MCP) endpoint enables external AI agents to discover and query the same deployment used for the website assistant without a separate integration | 30% guaranteed savings vs Zendesk/Gorgias, 50% fewer tickets in 60 days, Self-Service Portal with automations |
| Competitors | Searchie, Searchanise, Boost Commerce, Tidio, Gorgias, Yuma AI | Gorgias, Zendesk |
| Features | ||
| AI Search | ✓ | — |
| Advanced Analytics | — | ✓ |
| Analytics & Insights | ✓ | — |
| Automations | — | ✓ |
| Conversational AI | ✓ | — |
| Knowledge Base | ✓ | — |
| Mcp Endpoint | ✓ | — |
| Multi Brand Support | — | ✓ |
| Multi Channel Support | — | ✓ |
| Sla Management | — | ✓ |
| Self Service Portal | — | ✓ |
| Shopify Integration | ✓ | — |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✕ | ✓ |
| Human Handover | — | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✕ | ✓ |
| Multilingual | — | ✓ |
| Sentiment Analysis | — | ✓ |
| Sla Management | ✕ | — |
| Ticket Management | ✓ | ✓ |
| White Label | — | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Key Integrations | Shopify, WooCommerce, headless/custom sites, Facebook remarketing pixel, Google Ads pixel, CRM (generic), existing forms | Shopify, Facebook, Instagram, WhatsApp, SMS, Phone, Email, Live Chat, multiple e-commerce platforms, help desk importer for Zendesk/Gorgias migration |
| Shopify | ✓ | ✓ |
| Slack | ✓ | — |