Hiver vs Yuma AI
Hiver uniquely has 13 features · Yuma AI uniquely has 7 features.
| Hiver | Yuma AI | |
|---|---|---|
| Company | ||
| Founded | 2011 | 2022 |
| HQ | San Jose, USA | San Francisco, USA |
| AI model | Proprietary (Harvey AI, powered by OpenAI) | Proprietary (GPT-4 based) |
| User base | 10,000+ businesses | — |
| Platforms | Web, Chrome Extension, iOS, Android | Web |
| Languages | English primarily, multilingual support via integrations | 15+ (mentioned handling 15 languages in reviews) |
| Pricing | ||
| Pricing model | Subscription | Custom |
| Free plan | Yes | No |
| Free trial | Yes | Yes — 30 days |
| Starting price | $35/user/mo | $14,400/yr |
| Enterprise | Custom | Custom |
| All plans | Growth$35/user/monthPro$65/user/monthElite$95/user/monthVoice$30/user/mo | StarterGrowthScale |
| Positioning | ||
| Best for | Small to large teams seeking multi-channel customer support with email, chat, Slack and voice in one workspace | DTC e-commerce brands automating customer support inbox |
| Differentiator | Shared inbox and ticketing built around email collaboration with AI agents, AI Copilot, and omnichannel support including Slack and voice | Pay only for full resolutions; multi-agent specialist system with brand-voice guardrails and computer vision |
| Competitors | Freshdesk, Zendesk, Help Scout, Front, Intercom | Tidio, Freshdesk, Intercom, Gorgias AI, Gladly, Siena AI |
| Features | ||
| AI Agents | ✓ | — |
| AI Copilot | ✓ | — |
| API Access | ✓ | — |
| Brand Voice & Guardrail Controls | — | ✓ |
| Csat Surveys | ✓ | — |
| Computer Vision | — | ✓ |
| Custom Integrations | — | ✓ |
| Deep Search Across Ticket History | — | ✓ |
| Multi Agent Specialist System | — | ✓ |
| Multi Brand & Multi Store Routing | — | ✓ |
| Slas | ✓ | — |
| Sso, Hipaa & Custom Roles | ✓ | — |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | — |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | — | ✓ |
| Sentiment Analysis | ✓ | — |
| Sla Management | ✓ | — |
| Ticket Management | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | — |
| Hubspot | ✓ | — |
| Key Integrations | Salesforce, HubSpot, Slack, Zapier, Asana, Jira, WhatsApp, Aircall, Klaviyo, Shopify | Shopify, Gorgias, Zendesk, Kustomer, Gladly, Re:amaze, Front, Klaviyo, Recharge, Loop Returns, Skio, ShipStation, ShipBob, BigBlue, Yotpo, Seal Subscriptions, Subscribfy, Salesforce Service Cloud |
| Salesforce | ✓ | ✓ |
| Shopify | ✓ | ✓ |
| Slack | ✓ | — |
| Zapier | ✓ | — |