Hiver vs Richpanel
Hiver uniquely has 11 features · Richpanel uniquely has 8 features.
| Hiver | Richpanel | |
|---|---|---|
| Company | ||
| Founded | 2011 | 2019 |
| HQ | San Jose, USA | San Francisco, USA |
| AI model | Proprietary (Harvey AI, powered by OpenAI) | Proprietary |
| User base | 10,000+ businesses | — |
| Platforms | Web, Chrome Extension, iOS, Android | Web, iOS, Android, Windows, Mac |
| Languages | English primarily, multilingual support via integrations | Yes — multilingual support with real-time two-way translation for agents |
| Pricing | ||
| Pricing model | Subscription | Subscription |
| Free plan | Yes | No |
| Free trial | Yes | Yes |
| Starting price | $35/user/mo | $89/mo |
| Enterprise | Custom | Custom |
| Refund policy | — | 30-day full refund guarantee if 30% cost savings and 50% automation targets are not met within 30 days, even on annual contracts |
| All plans | Growth$35/user/monthPro$65/user/monthElite$95/user/monthVoice$30/user/mo | PRO$89/mo per agentPRO MAX$119/mo per agentENTERPRISECustomSocial Media Moderator AI (Add-on)Free (up to 1,000 comments/month; tiered pricing for higher volumes) usageSidekick AI (Add-on)Free for unlimited useSelf Service Portal (Add-on)FreeCustomer Service AI (Add-on)$0.20 per AI-handled conversation per credit |
| Positioning | ||
| Best for | Small to large teams seeking multi-channel customer support with email, chat, Slack and voice in one workspace | E-commerce stores needing multi-brand support, advanced analytics, and automation |
| Differentiator | Shared inbox and ticketing built around email collaboration with AI agents, AI Copilot, and omnichannel support including Slack and voice | 30% guaranteed savings vs Zendesk/Gorgias, 50% fewer tickets in 60 days, Self-Service Portal with automations |
| Competitors | Freshdesk, Zendesk, Help Scout, Front, Intercom | Gorgias, Zendesk |
| Features | ||
| AI Agents | ✓ | — |
| AI Copilot | ✓ | — |
| API Access | ✓ | — |
| Advanced Analytics | — | ✓ |
| Automations | — | ✓ |
| Csat Surveys | ✓ | — |
| Multi Brand Support | — | ✓ |
| Multi Channel Support | — | ✓ |
| Sla Management | — | ✓ |
| Slas | ✓ | — |
| Sso, Hipaa & Custom Roles | ✓ | — |
| Self Service Portal | — | ✓ |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | — | ✓ |
| Sentiment Analysis | ✓ | ✓ |
| Sla Management | ✓ | — |
| Ticket Management | ✓ | ✓ |
| White Label | — | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | ✓ | — |
| Key Integrations | Salesforce, HubSpot, Slack, Zapier, Asana, Jira, WhatsApp, Aircall, Klaviyo, Shopify | Shopify, Facebook, Instagram, WhatsApp, SMS, Phone, Email, Live Chat, multiple e-commerce platforms, help desk importer for Zendesk/Gorgias migration |
| Salesforce | ✓ | — |
| Shopify | ✓ | ✓ |
| Slack | ✓ | — |
| Zapier | ✓ | — |