Hiver vs Nobi
Hiver uniquely has 14 features · Nobi uniquely has 6 features.
| Hiver | Nobi | |
|---|---|---|
| Company | ||
| Founded | 2011 | — |
| HQ | San Jose, USA | — |
| AI model | Proprietary (Harvey AI, powered by OpenAI) | Proprietary (semantic/conversational AI) |
| User base | 10,000+ businesses | — |
| Platforms | Web, Chrome Extension, iOS, Android | Web, Shopify app |
| Languages | English primarily, multilingual support via integrations | English only (not publicly stated otherwise) |
| Pricing | ||
| Pricing model | Subscription | Usage-based |
| Free plan | Yes | No |
| Free trial | Yes | Yes |
| Starting price | $35/user/mo | $25/mo |
| Enterprise | Custom | Custom pricing |
| All plans | Growth$35/user/monthPro$65/user/monthElite$95/user/monthVoice$30/user/mo | Standard$25/mo (up to $400/mo) usageEnterpriseCustom |
| Positioning | ||
| Best for | Small to large teams seeking multi-channel customer support with email, chat, Slack and voice in one workspace | E-commerce sites needing AI-powered search and conversations |
| Differentiator | Shared inbox and ticketing built around email collaboration with AI agents, AI Copilot, and omnichannel support including Slack and voice | Built-in Model Context Protocol (MCP) endpoint enables external AI agents to discover and query the same deployment used for the website assistant without a separate integration |
| Competitors | Freshdesk, Zendesk, Help Scout, Front, Intercom | Searchie, Searchanise, Boost Commerce, Tidio, Gorgias, Yuma AI |
| Features | ||
| AI Agents | ✓ | — |
| AI Copilot | ✓ | — |
| AI Search | — | ✓ |
| API Access | ✓ | — |
| Analytics & Insights | — | ✓ |
| Csat Surveys | ✓ | — |
| Conversational AI | — | ✓ |
| Knowledge Base | — | ✓ |
| Mcp Endpoint | — | ✓ |
| Slas | ✓ | — |
| Sso, Hipaa & Custom Roles | ✓ | — |
| Shopify Integration | — | ✓ |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✕ |
| Human Handover | ✓ | — |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✕ |
| Sentiment Analysis | ✓ | — |
| Sla Management | ✓ | ✕ |
| Ticket Management | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | ✓ | — |
| Key Integrations | Salesforce, HubSpot, Slack, Zapier, Asana, Jira, WhatsApp, Aircall, Klaviyo, Shopify | Shopify, WooCommerce, headless/custom sites, Facebook remarketing pixel, Google Ads pixel, CRM (generic), existing forms |
| Salesforce | ✓ | — |
| Shopify | ✓ | ✓ |
| Slack | ✓ | ✓ |
| Zapier | ✓ | — |