Hiver vs Kustomer
Hiver uniquely has 9 features · Kustomer uniquely has 1 feature.
| Hiver | Kustomer | |
|---|---|---|
| Company | ||
| Founded | 2011 | 2015 |
| HQ | San Jose, USA | New York, USA |
| AI model | Proprietary (Harvey AI, powered by OpenAI) | Proprietary (Kustomer AI — includes Concierge, Envoy, Architect, Data Explorer) |
| User base | 10,000+ businesses | 600+ companies |
| Platforms | Web, Chrome Extension, iOS, Android | Web, iOS, Android |
| Languages | English primarily, multilingual support via integrations | All languages supported (2-way message translation included) |
| Pricing | ||
| Pricing model | Subscription | Custom |
| Free plan | Yes | No |
| Free trial | Yes | No |
| Starting price | $35/user/mo | Custom — contact sales |
| Enterprise | Custom | Custom |
| All plans | Growth$35/user/monthPro$65/user/monthElite$95/user/monthVoice$30/user/mo | — |
| Positioning | ||
| Best for | Small to large teams seeking multi-channel customer support with email, chat, Slack and voice in one workspace | B2C and B2B companies seeking an AI-native CX platform with unified customer timelines and omnichannel support |
| Differentiator | Shared inbox and ticketing built around email collaboration with AI agents, AI Copilot, and omnichannel support including Slack and voice | Kustomer's AI-native platform unifies the full customer relationship on a single timeline — combining goal-oriented AI agents, real-time intent detection, and continuous self-optimization — rather than layering AI onto legacy ticketing infrastructure. |
| Competitors | Freshdesk, Zendesk, Help Scout, Front, Intercom | Zendesk, Intercom, Gorgias, Salesforce Service Cloud, Freshdesk |
| Features | ||
| AI Agents | ✓ | — |
| AI Copilot | ✓ | — |
| API Access | ✓ | — |
| Csat Surveys | ✓ | — |
| Slas | ✓ | — |
| Sso, Hipaa & Custom Roles | ✓ | — |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | — | ✓ |
| Sentiment Analysis | ✓ | ✓ |
| Sla Management | ✓ | ✓ |
| Ticket Management | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | ✓ | — |
| Key Integrations | Salesforce, HubSpot, Slack, Zapier, Asana, Jira, WhatsApp, Aircall, Klaviyo, Shopify | Shopify, Salesforce, Facebook (50 pages), Instagram (50 accounts), WhatsApp Business (5 accounts), MCP Server, inbound/outbound webhooks, custom integrations via API |
| Salesforce | ✓ | ✓ |
| Shopify | ✓ | ✓ |
| Slack | ✓ | — |
| Zapier | ✓ | — |