Hiver vs Kommunicate
Hiver uniquely has 9 features · Kommunicate uniquely has 8 features.
| Hiver | Kommunicate | |
|---|---|---|
| Company | ||
| Founded | 2011 | 2017 |
| HQ | San Jose, USA | San Jose, USA |
| AI model | Proprietary (Harvey AI, powered by OpenAI) | OpenAI, Anthropic, Google Gemini (model-agnostic) |
| User base | 10,000+ businesses | 500+ global customers |
| Platforms | Web, Chrome Extension, iOS, Android | Web, Mobile Apps, WhatsApp, Telegram, Instagram |
| Languages | English primarily, multilingual support via integrations | 10+ (Arabic, Spanish, French, German, Portuguese, Italian, Swedish, Russian, English, and more) |
| Pricing | ||
| Pricing model | Subscription | Subscription |
| Free plan | Yes | No |
| Free trial | Yes | Yes — 30 days |
| Starting price | $35/user/mo | $40/mo |
| Enterprise | Custom | Contact Sales |
| All plans | Growth$35/user/monthPro$65/user/monthElite$95/user/monthVoice$30/user/mo | Starter$40/moProfessional$200/moEnterpriseCustom |
| Positioning | ||
| Best for | Small to large teams seeking multi-channel customer support with email, chat, Slack and voice in one workspace | Startups and growing teams introducing AI-powered customer support automation |
| Differentiator | Shared inbox and ticketing built around email collaboration with AI agents, AI Copilot, and omnichannel support including Slack and voice | Control-first AI automation platform that keeps humans firmly in the loop with native handoff, clear escalation rules, and model-agnostic AI agent deployment — going live in days, not months. |
| Competitors | Freshdesk, Zendesk, Help Scout, Front, Intercom | Intercom, Freshchat, Tidio, Drift, Zendesk Chat, Crisp |
| Features | ||
| AI Agent for Chat | — | ✓ |
| AI Agents | ✓ | — |
| AI Copilot | ✓ | — |
| AI Email Automation | — | ✓ |
| API & Webhooks Access | — | ✓ |
| API Access | ✓ | — |
| Csat Surveys | ✓ | — |
| Campaign Messaging | — | ✓ |
| Slas | ✓ | — |
| Sso & Identity Management | — | ✓ |
| Sso, Hipaa & Custom Roles | ✓ | — |
| Voice AI Agent | — | ✓ |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | — | ✓ |
| Sentiment Analysis | ✓ | — |
| Sla Management | ✓ | ✓ |
| Ticket Management | ✓ | ✓ |
| White Label | — | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | ✓ | ✓ |
| Key Integrations | Salesforce, HubSpot, Slack, Zapier, Asana, Jira, WhatsApp, Aircall, Klaviyo, Shopify | Zendesk, Freshdesk, Google Analytics, Salesforce, HubSpot, Zapier, WhatsApp, Telegram, Instagram, Facebook Messenger, Android SDK, iOS SDK, WordPress |
| Salesforce | ✓ | ✓ |
| Shopify | ✓ | — |
| Slack | ✓ | — |
| Zapier | ✓ | ✓ |