Gorgias vs Nobi
Gorgias uniquely has 11 features · Nobi uniquely has 6 features.
| Gorgias | Nobi | |
|---|---|---|
| Company | ||
| Founded | 2015 | — |
| HQ | San Francisco, USA | — |
| AI model | OpenAI (direct partnership, fine-tuned for ecommerce) | Proprietary (semantic/conversational AI) |
| User base | 17,000+ ecommerce brands | — |
| Platforms | Web, iOS, Android, Chrome Extension | Web, Shopify app |
| Languages | Multiple — 30+ languages supported | English only (not publicly stated otherwise) |
| Pricing | ||
| Pricing model | Usage-based | Usage-based |
| Free plan | No | No |
| Free trial | Yes | Yes |
| Starting price | $10/mo | $25/mo |
| Enterprise | $900/mo | Custom pricing |
| All plans | Starter$10/moStarter (with ai agent)$40/moBasic$60/moBasic (with ai agent)$90/moPro$360/moPro (with ai agent)$550/moAdvanced$900/moAdvanced (with ai agent)$1,430/moEnterpriseCustom | Standard$25/mo (up to $400/mo) usageEnterpriseCustom |
| Positioning | ||
| Best for | E-commerce brands scaling customer support | E-commerce sites needing AI-powered search and conversations |
| Differentiator | The only helpdesk natively built into Shopify with a unified AI Agent that handles pre-sale to post-sale conversations, automates 60% of support, and directly drives measurable revenue through upsells and guided shopping. | Built-in Model Context Protocol (MCP) endpoint enables external AI agents to discover and query the same deployment used for the website assistant without a separate integration |
| Competitors | Zendesk, Kustomer, Gladly, Intercom, Re:Amaze, Richpanel, Zowie, Siena, Yuma, Ada | Searchie, Searchanise, Boost Commerce, Tidio, Gorgias, Yuma AI |
| Features | ||
| AI Agent | ✓ | — |
| AI Search | — | ✓ |
| Analytics & Insights | — | ✓ |
| Conversational AI | — | ✓ |
| Helpdesk | ✓ | — |
| Knowledge Base | — | ✓ |
| Mcp Endpoint | — | ✓ |
| No Credit Card for Trial | ✓ | — |
| Per Ticket Overage Pricing | ✓ | — |
| Shopify Integration | — | ✓ |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✕ |
| Human Handover | ✓ | — |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✕ |
| Multilingual | ✓ | — |
| Sentiment Analysis | ✓ | — |
| Sla Management | ✓ | ✕ |
| Ticket Management | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Key Integrations | Shopify, WooCommerce, BigCommerce, Magento, PrestaShop, Klaviyo, Recharge, Yotpo, Instagram, Facebook, WhatsApp, SMS, Voice, OpenAI | Shopify, WooCommerce, headless/custom sites, Facebook remarketing pixel, Google Ads pixel, CRM (generic), existing forms |
| Shopify | ✓ | ✓ |
| Slack | ✓ | ✓ |
| Zapier | ✓ | — |