Forethought vs Hiver
Hiver uniquely has 10 features · Forethought uniquely has 8 features.
| Forethought | Hiver | |
|---|---|---|
| Company | ||
| Founded | 2017 | 2011 |
| HQ | San Francisco, USA | San Jose, USA |
| AI model | Proprietary | Proprietary (Harvey AI, powered by OpenAI) |
| User base | — | 10,000+ businesses |
| Platforms | Web, Chat, Email, Voice, Slack, Mobile, API/Headless | Web, Chrome Extension, iOS, Android |
| Languages | Multilingual support (specific count not stated) | English primarily, multilingual support via integrations |
| Pricing | ||
| Pricing model | Custom | Subscription |
| Free plan | No | Yes |
| Free trial | No | Yes |
| Starting price | Custom — Team | $35/user/mo |
| Enterprise | Yes | Custom |
| All plans | TeamCustom quoteProfessionalCustom quoteEnterpriseCustom quoteAdd-on: MultibrandCustom quoteAdd-on: Analytics APICustom quoteAdd-on: DiscoverCustom quote | Growth$35/user/monthPro$65/user/monthElite$95/user/monthVoice$30/user/mo |
| Positioning | ||
| Best for | AI-powered customer support automation for teams and enterprises | Small to large teams seeking multi-channel customer support with email, chat, Slack and voice in one workspace |
| Differentiator | AI agents for chat, email, voice, and Slack with knowledge gap detection and autoflow generation | Shared inbox and ticketing built around email collaboration with AI agents, AI Copilot, and omnichannel support including Slack and voice |
| Competitors | Intercom, Zendesk AI, Freshdesk Freddy AI, Ada, Kustomer | Freshdesk, Zendesk, Help Scout, Front, Intercom |
| Features | ||
| AI Agents | — | ✓ |
| AI Agents (Chat, Email, Voice, Slack) | ✓ | — |
| AI Copilot | — | ✓ |
| AI Qa | ✓ | — |
| API Access | — | ✓ |
| Autoflows | ✓ | — |
| Csat Collection | ✓ | — |
| Csat Surveys | — | ✓ |
| Knowledge Gap Detection & AI Article Creation | ✓ | — |
| Multi Brand Management | ✓ | — |
| Slas | — | ✓ |
| Sso, Hipaa & Custom Roles | — | ✓ |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | — |
| Sentiment Analysis | ✓ | ✓ |
| Sla Management | — | ✓ |
| Ticket Management | ✓ | ✓ |
| White Label | ✓ | — |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | — | ✓ |
| Key Integrations | Zendesk, Salesforce, Slack, Intercom, Freshdesk, ServiceNow, email platforms, voice systems, headless/API | Salesforce, HubSpot, Slack, Zapier, Asana, Jira, WhatsApp, Aircall, Klaviyo, Shopify |
| Salesforce | ✓ | ✓ |
| Shopify | — | ✓ |
| Slack | ✓ | ✓ |
| Zapier | — | ✓ |