Fin vs Richpanel
Fin uniquely has 10 features · Richpanel uniquely has 7 features.
| Fin | Richpanel | |
|---|---|---|
| Company | ||
| Founded | 2011 | 2019 |
| HQ | San Francisco, USA | San Francisco, USA |
| AI model | Apex 1.0 and Apex Flash (proprietary, custom-trained on customer experience interactions) | Proprietary |
| User base | 12,000+ customers | — |
| Platforms | Web, Voice, Chat, Email, SMS, WhatsApp, Slack, Instagram, Facebook Messenger, API | Web, iOS, Android, Windows, Mac |
| Languages | Dozens of languages with real-time translation | Yes — multilingual support with real-time two-way translation for agents |
| Pricing | ||
| Pricing model | Usage-based | Subscription |
| Free plan | No | No |
| Free trial | Yes | Yes |
| Starting price | $0.99/outcome | $89/mo |
| Enterprise | Custom — contact sales | Custom |
| Refund policy | — | 30-day full refund guarantee if 30% cost savings and 50% automation targets are not met within 30 days, even on annual contracts |
| All plans | Fin with your current helpdesk$0.99 per outcome usageFin with Intercom helpdeskFrom $0.99 per outcome + $19 per helpdesk seat/month usagePro Add-on$99 per 1,000 conversations/month usageCopilot Add-on$35 per user/month | PRO$89/mo per agentPRO MAX$119/mo per agentENTERPRISECustomSocial Media Moderator AI (Add-on)Free (up to 1,000 comments/month; tiered pricing for higher volumes) usageSidekick AI (Add-on)Free for unlimited useSelf Service Portal (Add-on)FreeCustomer Service AI (Add-on)$0.20 per AI-handled conversation per credit |
| Positioning | ||
| Best for | Mid-market and enterprise businesses seeking an AI agent to automate customer service across multiple channels and helpdesks | E-commerce stores needing multi-brand support, advanced analytics, and automation |
| Differentiator | Fin uses proprietary Apex AI models custom-trained on billions of customer experience interactions, achieving an industry-leading average 76% resolution rate across 12,000+ customers with outcome-based pricing so you only pay when issues are truly resolved. | 30% guaranteed savings vs Zendesk/Gorgias, 50% fewer tickets in 60 days, Self-Service Portal with automations |
| Competitors | Zendesk AI, Freshdesk Freddy AI, Salesforce Einstein, Intercom (standalone), Ada, Tidio | Gorgias, Zendesk |
| Features | ||
| AI Copilot for Agents | ✓ | — |
| Advanced Analytics | — | ✓ |
| Automations | — | ✓ |
| Email & Ticketing | ✓ | — |
| Live Chat Support | ✓ | — |
| Multi Brand Support | — | ✓ |
| Multi Channel Support | — | ✓ |
| Proactive Outbound Suite | ✓ | — |
| Sla Management | — | ✓ |
| Self Service Portal | — | ✓ |
| Whatsapp & Sms | ✓ | — |
| Workflow Automations | ✓ | — |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | ✓ |
| Sentiment Analysis | ✓ | ✓ |
| Sla Management | ✓ | — |
| Ticket Management | ✓ | ✓ |
| White Label | — | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | ✓ | — |
| Key Integrations | Salesforce, HubSpot, Freshdesk, Intercom, Shopify, Slack, WhatsApp, SMS, Instagram, Facebook Messenger, Okta, Azure AD, OneLogin, MCP | Shopify, Facebook, Instagram, WhatsApp, SMS, Phone, Email, Live Chat, multiple e-commerce platforms, help desk importer for Zendesk/Gorgias migration |
| Salesforce | ✓ | — |
| Shopify | ✓ | ✓ |
| Slack | ✓ | — |