eesel AI vs Nobi
eesel AI uniquely has 11 features · Nobi uniquely has 6 features.
| eesel AI | Nobi | |
|---|---|---|
| Company | ||
| Founded | 2021 | — |
| HQ | Sydney, Australia | — |
| AI model | GPT-4 / Claude (underlying LLMs, proprietary orchestration) | Proprietary (semantic/conversational AI) |
| User base | 1.2M+ users supported across customer base | — |
| Platforms | Web, Slack, Microsoft Teams, Zendesk, Freshdesk, Intercom, Jira, Salesforce, Shopify, and other helpdesk/chat platforms | Web, Shopify app |
| Languages | Multiple — responds in the language the customer writes in (explicitly stated); 20+ languages supported | English only (not publicly stated otherwise) |
| Pricing | ||
| Pricing model | Usage-based | Usage-based |
| Free plan | Yes — $50 free usage credit plus 2 free blog generations, no credit card required, all features unlocked | No |
| Free trial | Yes | Yes |
| Starting price | $0.40/ticket | $25/mo |
| Enterprise | $1,000/mo platform fee plus usage | Custom pricing |
| All plans | FreeFree usageTickets$100/mo (up to $20,000/mo) usageBlog Posts$20/mo (up to $2,000/mo) usageChat Widget`$100/mo (up to $20,000/mo) | Standard$25/mo (up to $400/mo) usageEnterpriseCustom |
| Positioning | ||
| Best for | Customer support automation via tickets, blog posts, and chat | E-commerce sites needing AI-powered search and conversations |
| Differentiator | Usage-based pricing billed per ticket or conversation handled, not per reply or message | Built-in Model Context Protocol (MCP) endpoint enables external AI agents to discover and query the same deployment used for the website assistant without a separate integration |
| Competitors | Intercom Fin, Tidio, Freshdesk Freddy AI, Zendesk AI, Forethought, My AskAI | Searchie, Searchanise, Boost Commerce, Tidio, Gorgias, Yuma AI |
| Features | ||
| AI Search | — | ✓ |
| Analytics & Insights | — | ✓ |
| Blog Post Generation | ✓ | — |
| Chat Widget | ✓ | — |
| Conversational AI | — | ✓ |
| Helpdesk Integration | ✓ | — |
| Knowledge Base | — | ✓ |
| Mcp Endpoint | — | ✓ |
| Multilingual Support | ✓ | — |
| SEO Writing Included | ✓ | — |
| Shopify Integration | — | ✓ |
| Ticket Automation | ✓ | — |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✕ |
| Human Handover | ✓ | — |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✕ |
| Multilingual | ✓ | — |
| Sla Management | — | ✕ |
| Ticket Management | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Key Integrations | Zendesk, Freshdesk, Intercom, Jira Service Management, Salesforce Service Cloud, Front, Slack, Microsoft Teams, Confluence, Notion, Google Docs, SharePoint, Shopify | Shopify, WooCommerce, headless/custom sites, Facebook remarketing pixel, Google Ads pixel, CRM (generic), existing forms |
| Salesforce | ✓ | — |
| Shopify | ✓ | ✓ |
| Slack | ✓ | ✓ |