eesel AI vs Hiver
Hiver uniquely has 10 features · eesel AI uniquely has 7 features.
| eesel AI | Hiver | |
|---|---|---|
| Company | ||
| Founded | 2021 | 2011 |
| HQ | Sydney, Australia | San Jose, USA |
| AI model | GPT-4 / Claude (underlying LLMs, proprietary orchestration) | Proprietary (Harvey AI, powered by OpenAI) |
| User base | 1.2M+ users supported across customer base | 10,000+ businesses |
| Platforms | Web, Slack, Microsoft Teams, Zendesk, Freshdesk, Intercom, Jira, Salesforce, Shopify, and other helpdesk/chat platforms | Web, Chrome Extension, iOS, Android |
| Languages | Multiple — responds in the language the customer writes in (explicitly stated); 20+ languages supported | English primarily, multilingual support via integrations |
| Pricing | ||
| Pricing model | Usage-based | Subscription |
| Free plan | Yes — $50 free usage credit plus 2 free blog generations, no credit card required, all features unlocked | Yes |
| Free trial | Yes | Yes |
| Starting price | $0.40/ticket | $35/user/mo |
| Enterprise | $1,000/mo platform fee plus usage | Custom |
| All plans | FreeFree usageTickets$100/mo (up to $20,000/mo) usageBlog Posts$20/mo (up to $2,000/mo) usageChat Widget`$100/mo (up to $20,000/mo) | Growth$35/user/monthPro$65/user/monthElite$95/user/monthVoice$30/user/mo |
| Positioning | ||
| Best for | Customer support automation via tickets, blog posts, and chat | Small to large teams seeking multi-channel customer support with email, chat, Slack and voice in one workspace |
| Differentiator | Usage-based pricing billed per ticket or conversation handled, not per reply or message | Shared inbox and ticketing built around email collaboration with AI agents, AI Copilot, and omnichannel support including Slack and voice |
| Competitors | Intercom Fin, Tidio, Freshdesk Freddy AI, Zendesk AI, Forethought, My AskAI | Freshdesk, Zendesk, Help Scout, Front, Intercom |
| Features | ||
| AI Agents | — | ✓ |
| AI Copilot | — | ✓ |
| API Access | — | ✓ |
| Blog Post Generation | ✓ | — |
| Csat Surveys | — | ✓ |
| Chat Widget | ✓ | — |
| Helpdesk Integration | ✓ | — |
| Multilingual Support | ✓ | — |
| SEO Writing Included | ✓ | — |
| Slas | — | ✓ |
| Sso, Hipaa & Custom Roles | — | ✓ |
| Ticket Automation | ✓ | — |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | — |
| Sentiment Analysis | — | ✓ |
| Sla Management | — | ✓ |
| Ticket Management | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | — | ✓ |
| Key Integrations | Zendesk, Freshdesk, Intercom, Jira Service Management, Salesforce Service Cloud, Front, Slack, Microsoft Teams, Confluence, Notion, Google Docs, SharePoint, Shopify | Salesforce, HubSpot, Slack, Zapier, Asana, Jira, WhatsApp, Aircall, Klaviyo, Shopify |
| Salesforce | ✓ | ✓ |
| Shopify | ✓ | ✓ |
| Slack | ✓ | ✓ |
| Zapier | — | ✓ |