eesel AI vs Gorgias
eesel AI uniquely has 7 features · Gorgias uniquely has 7 features.
| eesel AI | Gorgias | |
|---|---|---|
| Company | ||
| Founded | 2021 | 2015 |
| HQ | Sydney, Australia | San Francisco, USA |
| AI model | GPT-4 / Claude (underlying LLMs, proprietary orchestration) | OpenAI (direct partnership, fine-tuned for ecommerce) |
| User base | 1.2M+ users supported across customer base | 17,000+ ecommerce brands |
| Platforms | Web, Slack, Microsoft Teams, Zendesk, Freshdesk, Intercom, Jira, Salesforce, Shopify, and other helpdesk/chat platforms | Web, iOS, Android, Chrome Extension |
| Languages | Multiple — responds in the language the customer writes in (explicitly stated); 20+ languages supported | Multiple — 30+ languages supported |
| Pricing | ||
| Pricing model | Usage-based | Usage-based |
| Free plan | Yes — $50 free usage credit plus 2 free blog generations, no credit card required, all features unlocked | No |
| Free trial | Yes | Yes |
| Starting price | $0.40/ticket | $10/mo |
| Enterprise | $1,000/mo platform fee plus usage | $900/mo |
| All plans | FreeFree usageTickets$100/mo (up to $20,000/mo) usageBlog Posts$20/mo (up to $2,000/mo) usageChat Widget`$100/mo (up to $20,000/mo) | Starter$10/moStarter (with ai agent)$40/moBasic$60/moBasic (with ai agent)$90/moPro$360/moPro (with ai agent)$550/moAdvanced$900/moAdvanced (with ai agent)$1,430/moEnterpriseCustom |
| Positioning | ||
| Best for | Customer support automation via tickets, blog posts, and chat | E-commerce brands scaling customer support |
| Differentiator | Usage-based pricing billed per ticket or conversation handled, not per reply or message | The only helpdesk natively built into Shopify with a unified AI Agent that handles pre-sale to post-sale conversations, automates 60% of support, and directly drives measurable revenue through upsells and guided shopping. |
| Competitors | Intercom Fin, Tidio, Freshdesk Freddy AI, Zendesk AI, Forethought, My AskAI | Zendesk, Kustomer, Gladly, Intercom, Re:Amaze, Richpanel, Zowie, Siena, Yuma, Ada |
| Features | ||
| AI Agent | — | ✓ |
| Blog Post Generation | ✓ | — |
| Chat Widget | ✓ | — |
| Helpdesk | — | ✓ |
| Helpdesk Integration | ✓ | — |
| Multilingual Support | ✓ | — |
| No Credit Card for Trial | — | ✓ |
| Per Ticket Overage Pricing | — | ✓ |
| SEO Writing Included | ✓ | — |
| Ticket Automation | ✓ | — |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | ✓ |
| Sentiment Analysis | — | ✓ |
| Sla Management | — | ✓ |
| Ticket Management | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Key Integrations | Zendesk, Freshdesk, Intercom, Jira Service Management, Salesforce Service Cloud, Front, Slack, Microsoft Teams, Confluence, Notion, Google Docs, SharePoint, Shopify | Shopify, WooCommerce, BigCommerce, Magento, PrestaShop, Klaviyo, Recharge, Yotpo, Instagram, Facebook, WhatsApp, SMS, Voice, OpenAI |
| Salesforce | ✓ | — |
| Shopify | ✓ | ✓ |
| Slack | ✓ | ✓ |
| Zapier | — | ✓ |