Dixa vs Nobi
Dixa uniquely has 11 features · Nobi uniquely has 6 features.
| Dixa | Nobi | |
|---|---|---|
| Company | ||
| Founded | 2015 | — |
| HQ | Copenhagen, Denmark | — |
| AI model | Proprietary (Mim AI Agent + GPT-powered Co-Pilot) | Proprietary (semantic/conversational AI) |
| Platforms | Web | Web, Shopify app |
| Languages | 30+ (Mim AI Agent supports 30+ languages) | English only (not publicly stated otherwise) |
| Pricing | ||
| Pricing model | Subscription | Usage-based |
| Free plan | No | No |
| Free trial | No | Yes |
| Starting price | €109/agent/mo | $25/mo |
| Enterprise | Custom | Custom pricing |
| All plans | Growth€109/agent/moUltimate€169/agent/moPrime€215/agent/mo | Standard$25/mo (up to $400/mo) usageEnterpriseCustom |
| Positioning | ||
| Best for | Customer service teams from growing to enterprise scale | E-commerce sites needing AI-powered search and conversations |
| Differentiator | Dixa unifies every channel (including native voice) and its own agentic AI (Mim) from day one in a single platform purpose-built for ecommerce, with per-conversation AI pricing rather than per-resolution to keep costs predictable. | Built-in Model Context Protocol (MCP) endpoint enables external AI agents to discover and query the same deployment used for the website assistant without a separate integration |
| Competitors | Zendesk, Freshdesk, Intercom, Gorgias, Kustomer | Searchie, Searchanise, Boost Commerce, Tidio, Gorgias, Yuma AI |
| Features | ||
| 3rd Party AI Integrations | ✓ | — |
| AI Agent (Mim) | ✓ | — |
| AI Search | — | ✓ |
| Analytics & Insights | — | ✓ |
| Call Recording | ✓ | — |
| Conversational AI | — | ✓ |
| Ivr | ✓ | — |
| Intelligent Routing | ✓ | — |
| Knowledge Base | ✓ | ✓ |
| Mcp Endpoint | — | ✓ |
| Shopify Integration | — | ✓ |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✕ |
| Human Handover | ✓ | — |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✕ |
| Multilingual | ✓ | — |
| Sentiment Analysis | ✓ | — |
| Sla Management | ✓ | ✕ |
| Ticket Management | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Key Integrations | Shopify, Klaviyo, 35+ native integrations, 3rd-party AI integrations (Ultimate+), custom integrations via API and webhooks | Shopify, WooCommerce, headless/custom sites, Facebook remarketing pixel, Google Ads pixel, CRM (generic), existing forms |
| Shopify | ✓ | ✓ |
| Slack | — | ✓ |