Ada vs Hiver
Hiver uniquely has 7 features · Ada uniquely has 2 features.
| Ada | Hiver | |
|---|---|---|
| Company | ||
| Founded | 2016 | 2011 |
| HQ | Toronto, Canada | San Jose, USA |
| AI model | Proprietary (Agentic AI, LLM-based) | Proprietary (Harvey AI, powered by OpenAI) |
| User base | 350+ enterprise customers | 10,000+ businesses |
| Platforms | Web, iOS, Android, SMS, Email, Phone, Social Messaging | Web, Chrome Extension, iOS, Android |
| Languages | 50+ | English primarily, multilingual support via integrations |
| Pricing | ||
| Pricing model | Custom | Subscription |
| Free plan | No | Yes |
| Free trial | No | Yes |
| Starting price | — | $35/user/mo |
| Enterprise | Custom — contact sales for pricing | Custom |
| All plans | — | Growth$35/user/monthPro$65/user/monthElite$95/user/monthVoice$30/user/mo |
| Positioning | ||
| Best for | Mid-market and enterprise companies seeking AI-first automated customer service at scale | Small to large teams seeking multi-channel customer support with email, chat, Slack and voice in one workspace |
| Differentiator | Ada offers a fully agentic AI platform that autonomously resolves customer inquiries end-to-end across all channels without requiring human intervention, claiming a 162% CSAT increase. | Shared inbox and ticketing built around email collaboration with AI agents, AI Copilot, and omnichannel support including Slack and voice |
| Competitors | Intercom, Zendesk AI, Freshdesk, Kustomer, Tidio | Freshdesk, Zendesk, Help Scout, Front, Intercom |
| Features | ||
| AI Agents | — | ✓ |
| AI Copilot | — | ✓ |
| API Access | — | ✓ |
| Csat Surveys | — | ✓ |
| Slas | — | ✓ |
| Sso, Hipaa & Custom Roles | — | ✓ |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | — |
| Sentiment Analysis | ✓ | ✓ |
| Sla Management | ✓ | ✓ |
| Ticket Management | ✓ | ✓ |
| White Label | ✓ | — |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | ✓ | ✓ |
| Key Integrations | Salesforce, Zendesk, HubSpot, Shopify, ServiceNow, Freshdesk, Genesys, Twilio, WhatsApp, Facebook Messenger, Instagram, Google Business Messages | Salesforce, HubSpot, Slack, Zapier, Asana, Jira, WhatsApp, Aircall, Klaviyo, Shopify |
| Salesforce | ✓ | ✓ |
| Shopify | ✓ | ✓ |
| Slack | ✓ | ✓ |
| Zapier | — | ✓ |