My AskAI vs Zoho
My AskAI uniquely has 6 features · Zoho uniquely has 5 features.
| My AskAI | Zoho | |
|---|---|---|
| Company | ||
| Founded | 2022 | 1996 |
| HQ | London, United Kingdom | Chennai, India |
| AI model | — | Zia (Proprietary AI) |
| User base | 250+ businesses, 1.4M+ tickets resolved | 130M+ users globally |
| Platforms | Web, Chrome Extension | Web, iOS, Android, Windows, Mac, Chrome Extension |
| Languages | 95+ languages (fully multilingual) | 30+ languages |
| Pricing | ||
| Pricing model | Subscription | Freemium |
| Free plan | No | Yes — Zoho Desk free plan for up to 3 agents; Zoho CRM free for up to 3 users |
| Free trial | Yes | Yes — 15 days |
| Starting price | $199/mo | $7/mo — Zoho Desk Express |
| Enterprise | From $999/mo | Custom — Zoho Enterprise plans available with dedicated support and professional services |
| Refund policy | 60% AI resolution or money back guarantee stated on pricing page | Refund available — prorated refunds per Zoho's refund policy |
| All plans | Pro$199/moScale$499/moEnterpriseFrom $999/mo | FreeFreeExpress$7/moStandard$14/moProfessional$23/moEnterprise$40/moZoho One$37/mo |
| Positioning | ||
| Best for | Companies using AI for customer support, from startups to large enterprises | SMBs to enterprise businesses seeking an all-in-one suite with CRM, helpdesk, and AI automation |
| Differentiator | At approximately $0.10 per ticket, My AskAI claims to be up to 5x cheaper than competing AI agents like Intercom Fin and Zendesk AI while achieving over 75% average ticket resolution directly within existing helpdesks — no developer required. | Zoho offers a fully integrated, privacy-first software suite of 55+ apps covering CRM, helpdesk, finance, and more — all owned and operated without advertising-based revenue models. |
| Competitors | Intercom Fin, Zendesk AI, Freshdesk Freddy, HubSpot Breeze AI, Gorgias AI | Salesforce Service Cloud, Freshdesk, HubSpot Service Hub, Zendesk, Intercom |
| Features | ||
| AI Self Learning | ✓ | — |
| Advanced Analytics & Insights | ✓ | — |
| Automated Sentiment Scoring | ✓ | — |
| Helpdesk Integrations (Zendesk, Intercom, Freshdesk) | ✓ | — |
| Multi Agent Setup | ✓ | — |
| Soc 2 Type Ii Certified | ✓ | — |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | ✓ |
| Sentiment Analysis | — | ✓ |
| Sla Management | — | ✓ |
| Ticket Management | ✓ | ✓ |
| White Label | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | ✓ | ✓ |
| Key Integrations | Intercom, Zendesk, Gorgias, Freshdesk, HubSpot, Google Drive, Notion, Slack, Microsoft Teams, Chrome Extension, CRMs/ERPs/APIs via custom connection | Zoho CRM, Zoho SalesIQ, Google Workspace, Microsoft 365, Slack, Salesforce, HubSpot, Shopify, Zapier, Twilio, Jira |
| Salesforce | — | ✓ |
| Shopify | — | ✓ |
| Slack | ✓ | ✓ |
| Zapier | — | ✓ |