My AskAI vs Tidio
Tidio uniquely has 16 features · My AskAI uniquely has 6 features.
| My AskAI | Tidio | |
|---|---|---|
| Company | ||
| Founded | 2022 | 2013 |
| HQ | London, United Kingdom | San Francisco, USA |
| AI model | — | Lyro (Proprietary, built on Claude/OpenAI foundation) |
| User base | 250+ businesses, 1.4M+ tickets resolved | 300K+ |
| Platforms | Web, Chrome Extension | Web, iOS, Android, Windows, Mac, Chrome |
| Languages | 95+ languages (fully multilingual) | 25+ |
| Pricing | ||
| Pricing model | Subscription | Freemium |
| Free plan | No | No |
| Free trial | Yes | Yes |
| Starting price | $199/mo | $29/mo |
| Enterprise | From $999/mo | Contact for pricing |
| Refund policy | 60% AI resolution or money back guarantee stated on pricing page | — |
| All plans | Pro$199/moScale$499/moEnterpriseFrom $999/mo | Starter$29/moGrowth$59/moPlus$300/mo usagePremiumCustom |
| Positioning | ||
| Best for | Companies using AI for customer support, from startups to large enterprises | Small to mid-sized businesses needing live chat with AI automation |
| Differentiator | At approximately $0.10 per ticket, My AskAI claims to be up to 5x cheaper than competing AI agents like Intercom Fin and Zendesk AI while achieving over 75% average ticket resolution directly within existing helpdesks — no developer required. | Combines live chat, AI agent (Lyro), and proactive flow automation in one platform with transparent usage-based pricing |
| Competitors | Intercom Fin, Zendesk AI, Freshdesk Freddy, HubSpot Breeze AI, Gorgias AI | Intercom, Zendesk, Gorgias, LiveChat, Freshdesk |
| Features | ||
| AI Agent Conversations | — | ✓ |
| AI Chatbot (Lyro) | — | ✓ |
| AI Self Learning | ✓ | — |
| Advanced Analytics | — | ✓ |
| Advanced Analytics & Insights | ✓ | — |
| Annual Billing Discount | — | ✓ |
| Automated Sentiment Scoring | ✓ | — |
| Automatic Chat Assignment | — | ✓ |
| Helpdesk Integrations (Zendesk, Intercom, Freshdesk) | ✓ | — |
| Live Chat | — | ✓ |
| Live Chat & Ticketing | — | ✓ |
| Live Typing Preview | — | ✓ |
| Macros | — | ✓ |
| Multi Agent Setup | ✓ | — |
| Proactive Chat Flows | — | ✓ |
| Soc 2 Type Ii Certified | ✓ | — |
| Ticketing System | — | ✓ |
| Usage Based Pricing Calculator | — | ✓ |
| AI Chatbot | ✓ | ✓ |
| API Access | ✓ | ✓ |
| CRM Integration | ✓ | ✓ |
| Custom Training | ✓ | ✓ |
| Email Automation | ✓ | ✓ |
| Human Handover | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| Multilingual | ✓ | ✓ |
| Sla Management | — | ✓ |
| Ticket Management | ✓ | ✓ |
| White Label | ✓ | ✓ |
| Integrations | ||
| API Access | ✓ | ✓ |
| Hubspot | ✓ | ✓ |
| Key Integrations | Intercom, Zendesk, Gorgias, Freshdesk, HubSpot, Google Drive, Notion, Slack, Microsoft Teams, Chrome Extension, CRMs/ERPs/APIs via custom connection | Shopify, Salesforce, Zendesk, HubSpot, Messenger, Instagram, WhatsApp, Email, WordPress, Magento, Squarespace, Zapier, and 120+ total integrations |
| Salesforce | — | ✓ |
| Shopify | — | ✓ |
| Slack | ✓ | ✓ |
| Zapier | — | ✓ |